




 Ŀ
 ĿĴ
 ĳ                 SOURCEBOOK:                    Ĵ
 ĳ     Computer & Peripheral Manufacturers'       Ĵ
 ĳ Automated FAXBACK/Fax-On-Demand Phone Numbers  Ĵ
 ĳ       TOLL-FREE (1-800) & TOLL CHARGE Lists    Ĵ
 ĳ            Issue Number Three (3)              Ĵ
 ĳ      Copyright 1995 Daniel K. Stoicheff        Ĵ
 ĳ      All Rights Reserved.  " FREEWARE "        Ĵ
 Ĵ
 









               ++++++++++++++++++++++++++++++++++
               ISSUE NUMBER THREE - OCTOBER, 1995                           
                         :In Two Parts =
                  Part One > Toll-Free Numbers
                 Part Two > Toll-Charge Numbers
              +++++++++++++++++++++++++++++++++++
               

      >>>>>>>>>>>>>  Part One: Toll-Free Numbers (1-800)

====================================================================
Manufacturer        FAXBACK # (1-800-XXX-XXXX)           BBS #
====================================================================

Hayes               429-3739                       800-874-2937 
(Modems)                                           (Customer Support)

                                                   404-446-6336
                                                   (Hayes Public BBS)
---------------------------------------------------------------------
Intel               525-3019                       503-645-6275 
(Modems,etc.)
---------------------------------------------------------------------
Intel               628-2283
(Microprocessor
technical info)
---------------------------------------------------------------------
Practical           225-4774                       404-734-4600
Peripherals
(Modems)
---------------------------------------------------------------------
Mitsubishi          937-2094
Display Products
(Monitors)
---------------------------------------------------------------------
Hewlett Packard     333-1917                       408-553-3500
---------------------------------------------------------------------
NEC                 366-0476                       508-635-4706
(Computers,etc.)                                   (Drivers,etc.)
---------------------------------------------------------------------
IBM PC Factory      426-3395 
Outlet,RTP,NC
---------------------------------------------------------------------
ADI Systems         767-8182
(Monitors)
---------------------------------------------------------------------
MPC Technologies    672-8882                       714-724-1519/1543
(Notebooks)
---------------------------------------------------------------------
Corel               380-0030
(Graphics S/W)
---------------------------------------------------------------------
Compaq              345-1518
---------------------------------------------------------------------
American Power      347-3299 
Conversion
---------------------------------------------------------------------
AT&T                438-4282
---------------------------------------------------------------------
Austin Direct       341-7500
(PC Mfr.)
---------------------------------------------------------------------
Novell              554-4446
---------------------------------------------------------------------
Acer Computers      554-2494                       408-428-0140
---------------------------------------------------------------------
Diamond Multimedia  380-0030
(Graphics Cards)
---------------------------------------------------------------------
Apple Computer      505-0171
---------------------------------------------------------------------
AST Research        926-1278                       714-727-4723
---------------------------------------------------------------------
Dell Computer       950-1329                       512-728-8528
---------------------------------------------------------------------
Gateway 2000        846-4526                       605-232-2224
---------------------------------------------------------------------
Hyundai Electronics 724-4843                       408-473-9899
---------------------------------------------------------------------
IBM PC Co.          426-4329                       919-517-0001
---------------------------------------------------------------------
PSINet
(Internet Provider) 329-7741
--------------------------------------------------------------------- 
DATAPRO ON FAX      329-8398    
(Reports on demand;
fee-based)
---------------------------------------------------------------------
Central Point       847-8766
Software
---------------------------------------------------------------------
Samsung             229-2239 
---------------------------------------------------------------------
Simple Technology
(Memory/PCMCIA      429-5626 
products)           ext. 500
---------------------------------------------------------------------
Okidata
(Printers)          654-6651
---------------------------------------------------------------------
Logitech            245-0000
(Mice,scanners)
---------------------------------------------------------------------
Nanao USA Corp.     416-3539    
(Monitors)        
---------------------------------------------------------------------    
Kingston Tech.      435-0056    
Corp.(Mass Storage)
--------------------------------------------------------------------
SMS Data Products   333-7717    
(Network CD-ROMs)
--------------------------------------------------------------------
Microcom            285-2802
(Comm s/w)
--------------------------------------------------------------------
DTK Computer        806-1DTK
--------------------------------------------------------------------
Analog Devices      446-6212     
(Mfr. A/D chips)
--------------------------------------------------------------------




 >>>>>>>>> Part Two: Companies offering a faxback service that
                     requires a TOLL call (U-PAY)

==================================================================
Manufacturer            FaxBack Number                  BBS Number
==================================================================
Advanced Engrg.         310-597-7145
Concepts (Modem
security system)
--------------------------------------------------------------------
COMPU.D Intl.           818-787-4548
(Mailorder)
--------------------------------------------------------------------
Conner                  408-456-4903 (West)
Peripherals             407-262-4755 (East)
(Hard drives)
--------------------------------------------------------------------
CTX                     818-837-4341
(Monitors)              Ext. 026
--------------------------------------------------------------------
Datalux                 540-662-1675
(Laptops,etc.)
--------------------------------------------------------------------
ITI Software            514-835-2216
("C" Libraries)
--------------------------------------------------------------------
Jensen Tools            602-968-6241
(Hand tools,etc.)       Ext. 271
--------------------------------------------------------------------
Micron Technology       208-368-5800
(Memory devices)
--------------------------------------------------------------------
Motorola                205-430-8894                    508-261-1058
--------------------------------------------------------------------
SigmaTech Software      818-368-4566
(Voice/data/fax s/w)    818-368-8848
--------------------------------------------------------------------
Teledapter Systems      512-392-3991
(Voice/data/fax s/w)
--------------------------------------------------------------------
Toshiba                 714-583-3800            Printer support BBS=
America                                                 714-581-7600
(Laptops,
printers,etc.)                                  PC support BBS=        
                                                        714-837-4408
--------------------------------------------------------------------
ViewSonic               909-869-7318
(Monitors)
--------------------------------------------------------------------
Western Digital         714-932-4300
(Hard Drives)
--------------------------------------------------------------------
Z World Engrg.          916-753-0618
(Cards)
--------------------------------------------------------------------


Terminology    They may call it AUTOFAX, DOCUFAX, FAXBACK, 
Alert:         or FAX-ON-DEMAND, etc.; it's all the same! 

(Above names may be registered trademarks of respective
software owners)
   

                            <<<>>>

No attempt was made to determine if listed companies also offered
a tech support BBS, hence the reason some BBS columns may be blank.

Please note that most of the BBS numbers are NOT (800) numbers.

                          -----------

Faxback numbers are NOT corporate point of contact
numbers, i.e., YOU can't SEND a fax to these numbers; they have
separate lines for this purpose, which are not addressed here.


No apologies made for lack of alphabetization; it was
updated several times, using a simple text editor, it isn't
big enough to warrant database treatment (Yet!).           ;)


As anyone who has called a tech support line lately is aware,
more and more major companies are resorting to pay-as-you-go
1-900 phone lines. Microsoft had a reported 1,600 people manning
the phones to support the introduction of Windows 95! Tech
support is a full-time function at many computer companies; the
level of satisfaction received will vary greatly, due in no small
measure to "burn-out" by techies at the respective organizations.


The days of FREE phone calls to the computer vendors may soon be
a thing of the past, so take advantage while you can! Faxback services
still cost the companies, but they eliminate the need for human
intervention since you are dealing with an automated menu structure.


All information was believed correct at time of publication,
however author assumes no responsibility for typographical errors
or omissions. Also be aware that some faxback services may be
operational only during the introductory phase of a new product
and may be discontinued after some duration.
///////////////////////////////////////////////////////////////////

GETTING STARTED=
Note: FAXBACK numbers require that you have a touch-tone phone to
      access menu selections. And, of course, a fax machine to
      receive the document(s) and hear the prompts.
      At first call, simply request the master document/catalog/list,
      where available, and then make your selections.
      The info is faxed back to you, usually within FIVE MINUTES
      of your selection! 

      Give them a try! I have tried most of them and they are an
      excellent source of free technical information & current
      model literature. If you need in-depth tech sheets FAST,
      there is simply no better source. Snail-mail requests often
      go unheeded or take weeks to arrive via cheapest way.
 
    %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%

    >>>>>>>>>>>>>>>>>>>>   Caller's Major Caveat:    <<<<<<<<<<<<<<<<<<<<

             :(          :(            :(              :(

        Companies may offer TOLL-FREE dial-in to their faxback
        service, HOWEVER, be warned that they use a chargeback
        feature, whereby YOU, the caller, will PAY for the return
        call (the tech info you have requested). If the faxback
        system does NOT ask for your fax number, but requests you
        depress YOUR send button to initiate the receipt, you are,
        in effect, starting the toll charges to YOUR phone number!
        KEEP THIS IN MIND. If you do not want to pay, simply
        do not depress START on your machine and terminate the
        call, i.e., HANG UP! 
       
        Calling Tip:
        Some systems may ask whether you are calling from a
        fax machine or a touch-tone phone; ALWAYS say PHONE, even if
        you ARE dialing in on the phone attached to the fax machine!
        By doing this, you are then prompted for the NUMBER of your
        fax machine, thereby,( hopefully), causing the SENDER
        to pay the toll charges, not YOU!    ;-)

        This ($) is a minor irritation if you need the info they are
        providing, but it helps to avoid those puzzling charges
        that appear on your monthly phone bill.

   %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%


                   //////      Noteworthy       //////

*     NEC will provide a list of currently available refurb
      products, everything from complete PCs to notebooks
      to the latest CD-ROM drives.  

*     IBM PC Factory Outlet will faxback a list of available
      units with prices.

*     HP BBS has lots of files, patches, etc. for Vectra users.
      They are running on Galacticomm BBS software and offer the
      NEWUSER file that comes with this s/w. Highly recommend you
      download & print it as it contains detailed description on
      navigating these boards, which are very commonly used.
      A great tutorial.

*     NEC BBS has literally hundreds of patches, drivers
      and software upgrades for their line of pc and laptops.
      Highly recommended if you are a NEC owner.
                     
//////////////////////////////////////////////////////////////////////
   Copyright 1995 Daniel K. Stoicheff. Released as FREEWARE; may be
   freely copied/distributed to other users & uploaded to electronic
   bulletin boards (BBS) and the Internet provided that:

     1) No FEE is involved other than normal costs of dubbing;
                               
     2) Text is NOT altered/amended in any way.

     3) File contents are not merged into a new work without
        prior written consent of the author and appropriate
        derivation cited.
/////////////////////////////////////////////////////////////////////

     Please send updates, additions, corrections to me ONLINE at:

                  GEnie           D.STOICHEFF
                  AOL             DSTOICHEFF
                  Compuserve      102156,656
                  Internet        dan.stoicheff@execnet.com
                  e-world         DSTOICHEFF

%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 

                               
    PUBNETIX, KLUDGEWARE, SLUSHWARE and SEVEN MOUNTAINS-WARE
    are trademarks of PUBNETIX.
                        ALL RIGHTS RESERVED.


        "Man has invented ways to measure & gauge intelligence;
         ignorance and stupidity, on the other hand,
         have no known parameters."                     =dks    



This is another in a continuing series of COPYRIGHTED FREEWARE
for personal computer users worldwide, expanding the knowledge
base one file at a time. Previous uploads that may prove of 
interest are:                       

YYMMDD          Bytes   FileName
---------------------------------------------------------------
920102          2688    VCOILS.ZIP
                        Listing of voice-coil hard drives

920102           896    XREFDRAM.ZIP
                        Mfr. P/N cross reference of DRAMs

920111         15232    BLR91-2.ZIP
                        BLOOD-LINES RATER(tm), a thoroughbred
                        stallion rating system (SHAREWARE) 

920111          1920    DATCART.ZIP
                        Technical specifications of 3M-type
                        data cartridges

920111          1536    DSKETTES.ZIP
                        A guide to different types of diskettes used
                        (some of which are extinct)

920111          1280    STOREMOR.ZIP
                        Reference guide to data cartridges

950904          3840    FAXBAX2.ZIP
                        Issue Two of toll-free faxback numbers

950910          7680    USONLINE.ZIP
                        An updated list of federal government BBS


Check the source where you downloaded this file for future uploads.
There is much yet to come!


