7-28-94                            Winfax Pro

     The   AFC/AFX/Pkt-2400  and  14.4  RPI  are  Class-1  faxmodems.   The
software,   not   the  Modem  negotiates with the fax  machine.  So  if  it
connects  some places,  but not others, it is usually a  Software  problem.
Other Zoom/faxmodems are Class-2. The V-series are Class-2 and 1.

     Make sure you have BUFFERS=35 and FILES=40 in config.sys (or more) and
that fax speed is 19,200 or less (9600 best). If you have to close  Windows
applications  to fax, thn you may need to increase RAM on the computer,  or
keep fewer apps open at one time.

     We  have  found  some  ScreenSavers cause problems  for  FAX,  so  try
disabling  them. Also some things in Config.sys such as Virus checkers  can
cause  a problem. If the Cancel 'button' doesn't work, it's usually a  TSR.
Load the Winfax Dos TSR before going into Windows, then you can rec'v a fax
while in Dos or Windows.

     If it's an internal faxmodem, you'll need to use COM 3 or 4.  Probably
use  IRQ 5 as well to avoid conflicts with devices on COM1/2.  Windows  3.0
doesn't support com3/4. Windows 3.1 has comports and IRQs set wrong on  Com
3/4  so  you set com3/4 correcty via your Control Panel. If  the  modem  is
external, do you have any internal devices using COM3/4?

     Delrina gave us this string: AT&F&C1&D2S7=90S95=44&K4
     (remove S95=44&K4 for non-V series modems)
     Reset: AT&F+FCLASS=0    (to data mode)

     A  common Error is 72 or 100. This is usually caused by a  TSR.  Check
your  CONFIG.SYS and Windows defaults. If the trouble is receiving  a  fax,
this  may  also  be  TSR  related.  Windows  is  not  a  true  multitasking
evireonment.  It  shares  (switches  back  and  forth)  between  tasks.  So
continuing  on  an application, may cause a fax (incoming  or  sending)  to
fail. I would wait until the fax is finished before continuing.


NOTE:>>>               Zoom  only  supports  WInfax LITE,
          For help, with Winfax Pro call -  Delrina -416-441-1026

              Microsoft Word has problems. Try Windows Write.

   Does the fax work with the included 'dos' software? We can help you with
that  if it doesn't, or use that to decide if there is a modem problem.  If
the dos software works, then Delrina must handle the Winfax Pro  questions.

>>>  Also, Delrina did have to 'patch' some EARLY Winfax Pro to  work  with
the latest 14,400 faxmodems. So you may need to upgrade Winpro.
>>>  If  the included dos software does not work (and it too is  a  current
version) then the modem may have a problem.

                                   Don Hinds - Zoom Tech
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