3-2-95                      Winfax Lite

     The   AFC/AFX/Pkt-2400  and  14.4  RPI  are  Class-1  faxmodems.   The
software,   not   the  Modem  negotiates with the fax  machine.  So  if  it
connects some places,  but not others, it is usually a Software problem. Be
sure that you are using COM.DRV (comes with Windows) and not a  substitute.
Other modems are Class-2 modems. Be sure you pick the correct modem. Winfax
will not do it for you. Winfax is a 'printer driver' that you pick when  in
your application. Pick Winfax from the printer list, then PRINT.  It brings
up the FAX so you can enter the phone number, etc. >>>You can load a Winfax
TSR  in dos, so you can rec'v faxes in Dos or Windows. See your manual  for
instructions & command line options. MAny fax machines have trouble calling
to  a  14.4  faxmodem, so set to 9600 if you are  having  trouble  rec'ving
faxes. Most machines are only 9600 anyway.

     To fax more than 1 file or you may want to fax them from a que later,,
print  to Winfax and then Save the file(s). When you have them  saved,  you
can fax several from Winfax manager and even schedule them.

     Delrina tells us if the cover logo doesn't come out right, you have to
edit  it in PCPaintbrush until it is OK. Save as a .BMP image.  Then  print
the  BMP  file through Winfax and Save the Winfax .FXS file. Use  the  .FXS
file  for  the logo. They can't give an exact 'formula',  but  roughly  the
drawing would be less than 8"x8".

     >>>  Winfax can only send WINDOWS FONTS! It can NOT send fonts  built-
into  your  printer.  If you use a PRINTER FONT, the  fax  will  not  match
printed  output.  Even  when using a font like TrueType,  output  can  vary
slightly.  No two printers are identical. Winfax tries to exactly match  HP
laser.  Other printers may vary slightly from the finished fax.  Incomplete
printing  may be not enough laser memory. For FINE modem you need 1 meg  or
more.  When you fax a wide page, such as a spreadsheet, use the option  (if
present) to print sideways from the application.

In AMI-Pro try disabling background printing if you have a problem.

If  you  get 'devide by ZERO' Error, Delrina suggests  changing  the  video
driver to reduce resolution/number of colors.

     If  printed  fax prints narrow, try setting printer setting as  SQ  as
possible  (ie:  196x196). >>>When you print faxes you  recieved,  from  the
Viewer,  make sure Viewer is set for 100% at the time you print.  Otherwise
you  may  get  'choppy' ro compressed looking faxes. Also  TSRs  can  cause
compressed printing of rec'vd faxes.

     Load  the Winfax Dos TSR before Windows, so you can rec'v faxes  while
in  any Dos or  Windows application. A 'general protection fault'  is  from
EMS  driver,  'devide  overflow',  from DOS, not  Winfax  or  Windows. If 
you get an error message "cannot load ...faxmng.cas"  it means you already 
have a fax driver in WIndows. REM out that driver in the INI file.

     Make sure you have BUFFERS=45 and FILES=50 (or more)n config.sys  and
that  fax  speed is 19,200 or less (9600 best). Windows works best  if  you
have  EMM or EMM386 in Config.sys to use EMS. If you have to close  Windows
applications to fax, then you may need to increase RAM on the computer,  or
keep fewer apps open at one time. Run MEMMAKER (Dos 6.) to setup memory.

     We   have   found  some  ScreenSavers cause problems  for   FAX  (SLOW
faxing or locking..), so try disabling them. Also some things in Config.sys
such as Virus checkers can cause a problem. If the Cancel 'button'  doesn't
work, it's usually a TSR. A user also finds directory managment TSRs  cause
problems. (Directory Magic and Point and Shoot).

     If it's an internal faxmodem, you'll need to use COM 3 or 4.  Probably
use  IRQ 5 as well to avoid conflicts with devices on COM1/2.  Windows  3.0
doesn't support com3/4. Windows 3.1 has comports and IRQs set wrong on  Com
3/4  so  you set com3/4 correcty via your Control Panel. If  the  modem  is
external, do you have any internal devices using COM3/4?

     Delrina gave us this string: AT&F&C1&D2S7=90S95=44&K4\
                         (non-V-series leave OFF s95=44&K4)
     Reset: AT&F+FCLASS=0    (to data mode)

A  common Error is 72 or 100. This is usually caused by a TSR.  Check  your
CONFIG.SYS  and Windows defaults. If the trouble is receiving a  fax,  this
may also be TSR related. Windows is not a true multitasking evironment.  It
shares  (switches  back  and  forth) between tasks.  So  continuing  on  an
application,  may cause a fax (incoming or sending) to fail. I  would  wait
until the fax is finished before continuing.

     Microsoft Word has problems. Try Windows Write.

Winfax Pro has some features that Winlite does not. One of them is the 
ability to change cover sheets/logos. For upgrade from Winlite to Winfax 
Pro or support for Winfax Pro, call - Delrina - 416-441-1026

>>>  Does  the fax work with the included 'DOS' software? We can  help  you
with that if it doesn't, or use that to decide if there is a modem problem.
If the dos software works, then we can try to fix Windows. If the  included
dos software does not work (and it too is a current version) then the modem
may  have  a problem.  NOTE: Winfax is supplied as software  to  run  under
Dos/Windows  only. Os/2 is not supported by Zoom. Use Dos fax  software  to
send faxes from Dos programs.

     When you install Winlite with the File Manager, 'click' on A: (or  B:)
drive  then  on INSTALL.EXE. To manually rec'v a fax, click on  receive  in
Winfax Manager. It won't overwrite old files without asking.  If you get 
"Cannot open file (...faxmng.cas)  thay means there ie already a fax 
manager loaded. Check your Windows INI files. Winfax doesn't have a 'manual 
send' so use ATX1DT and any digit for a 'phone number'.
___________________________________________________________________________
2-12-95
     In  your  CONFIG.SYS and AUTOEXEC.BAT there are  commands  and  device
drivers  that  load when you boot your computer, If you  get  unpredictable
results,  or  out of memory messages (etc) then you can  re-configure  your
computer.  To test if a device driver or TSR (resident) program is  causing  this,
you can put REM in front of the line in either of the above files. You  use
an ASCII (plain text) editor or your wordprocessor in plain text mode.

an EXAMPLE......
REM DOS=HIGH            (not needed in DOS.6  may mess up DOS.5)
REM SHARE.EXE /xxx...      (good idea to REM this line)

     ANSI.SYS  is always OK to have in there and is used an  example.   The
most likely to cause problems are Windows (anything), and drivers for mice,
virus checkers, screen savers, etc.

     >>>Another IMPORTANT thing to check is that BUFFERS= and FILES=  are
35  or  higher.<<<

    **Using  the Dos MODE to direct to COM1 (from say LPT1) ALWAYS  locks
Epressfax.  Also  NAV  (Norton Ani-Virus) must be put at the  END  of  your
Config.sys  file. Some other Anti-virus will always stop an  incoming  fax.
Another problem is screen-savers. One of the worst is After Dark. It will 
actually cause a "modem unavailable" error!

                             MEMORY
    If  you have Dos-6.x, I suggest running Memmaker before and  after  you
install  the modem/fax software. Memory is not a  straightforward  computer
feature.  Normal  memory,  where  computer  programs  run,  where  the   OS
(operating  system) and (many) device drivers reside, is limited  to  640K.
Also  optimize  your disk (see your Dos manual).     You must  have  EMM386
(EMS)  Enabled,  as the extra 2meg or 4 meg is used  BY  certain  programs,
which are running in conventional (640K) memory. They have special features
which can load large blocks of data into that  (extended/expanded)  memory.
Then  as the program works on the data, it switches 'pages' of memory  (16K
blocks)  from that memory into conventional memory while it works  on  that
section  of  data. When that section isn't needed it swaps that  back,  and
gets  another  peice to work on. This lets you have  HUGE  spreadsheets  or
databases running yet only have 640K to run the program(s). It's especially
true using Windows!
     The more programs (& TSRs and device drivers) you load, the less  room
there  is in conventional memory to operate. Somewhere along the  line  the
system  will lock or crash if you keep adding programs into 640K. A  loaded
program even not running takes memory. So close each (Windows) program when
you  are  done using it. One user also reported a  'flaky'  I/O  controller
which  was able to pass a  bench test, but when replaced cured  his  multi-
page fax sending problems.

                                            Don Hinds - Senior Zoom Tech
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