11-1-94                          MAC
     If  you  are having trouble, especially with faxing on your  Mac,  the
trouble is very often your inits. Try disabling them (remove them from  the
extensions  folder, under the system folder). Then reboot the computer  and
try again. Some common problems are anti-virus, screen savers, spoolers  or
font handlers. Inits can also cause an 'out of memory' problem, because  of
too many installed, or a pointer to some area in memory.

     If the trouble is data mode, turn fax OFF in the dialog box.

           The usual initialization string for a Mac  AT&F&C1&D0
              (on High-Speed modems try adding %E3 to string)

******************      Checking for Conflicts       *****************
      The  best  test  to see if a modem is OK, is in  the  Data  software.
Install  the data software (most often Microphone Lite). Then  in  Terminal
mode  can  you type AT and get an OK reply? If not then  the  modem  either
isn't  displaying the echo or not getting the command. Try ATA and  see  if
you  hear the modem pick up the telephone line and start squealing.  If  it
does, the modem is getting and responding to the command and probably is OK
and there is a computer hardware/driver conflict (modem, mouse, scanner and
so  forth).  The RD/SD LEDs should blink breifly as you type  commands.  If
only the SD blinks the modem is probably defective.
     If  the RD/SD lights are on steady then most likely it is a  defective
cable or wrong (null-modem) cable, although it's also a possible  defective
serial port. Some cables used with old 1200/2400 modems also will not work,
as  they have too few wires inside for hardware control of a v42bis  modem.
If  the  Mac serial cable was not included in the Zoom box, it may  be  the
wrong cable. You need either a 'universal' cable or a hardware flow control
cable. If you have Mac you cannot use a printer cable (though they look the
same  as a modem cable).
     If  none  of  these produce any response, the  modem  most  likely  is
defective.
                                   Don Hinds - Zoom Tech
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     For extra help: Microphone LT - 510-644-1225
                     STF           - 816-463-2021
     If  you're using MaxFax put &F&C1&D0 in the now  empty  Initialization
string  and  Save. NOTE: some known problems w/MaxFax  -  Gatekeeper,  Sam,
Virex, MemInit, CopyDoubler. NOTE: MaxFax should be installed the 1st  time
with all extensions OFF, then re-boot the computer after installation.

     FC (First Class client) will work if you use a PSI Powerbook script.

     If you are using a Mac 512 or 128 running as a Mac Plus, some software
may  not  work. You are 'emulating' a Plus, and some things just  need  the
'real thing' to run. One Fax/modem software that worked well is QLIIFax  by
Smith.  FAX-714-362-2399 for more info. Older software may need updates  if
you change to a newer model Mac. Check with the software supplier.
     If  you  use  FAX  software  other than  what  is  supplied  with  the
Zoom/faxmodem, contact the Mfr of the software.

     The software we supply is not intended for use on a 'lan' and we don't
support  it as such. The modems will work OK with proper software.  COntact
your software/lan supplier for help.

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NOTE: Zoom supplied cables are correct, and don't need to be checked.

