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3-5-85
             We need more information to answer your question.

(1)-Dos / Windows / Mac / Other? @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ 
(2)-Please give your Modem Model @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ 
(3)-Serial  Number  (on Bottom of externals, OUTSIDE on chrome  bracket  by
phone  jacks  of  internals,  in  Battery  Compartment  of  pocket,  inside
computer-Mac Powerbook). @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ 
(4)-Use  your  modem communication software and type ATi3  (AT  'eye'3)  in
terminal (direct, dumb, local) mode to get ROM version of Modem  @ @ @ @ @ 
(5)->>> if internal which COMport did you set via jumpers? <<<. @ @ @ @ @ 
(6)-Software Name (you are using)@ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ 
(7)-Software Version @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ 
(8)-Software Date @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ 
(9)-short summary of the problem with @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ 
(10)- >>> some pertinant details (the Steps you take and the Result). @ @ 
(11) Was the modem previously working, or is this a new modem. @ @ @ @ @ @ 
(12)  Some  computer BIOS have problems, so it won't hurt to  include  that
information (Version ( and DATE usually shows onscreen when you BOOT).@ @ 

(  (  (  If  you did not answer all 12 questions, I  may  not  have  enough
information to help you. 90% of all questions are answered with 1 fax  when
we get enough info.

>  All FAX software requires a Hard Drive and will not work from a  floppy.
Most internal modems should be set for Com 3 or 4. The usual initialization
string is AT&F&C1&D2.

> > >  PLEASE: Include your (A)-FAX number, & (B)-Address in case you  need
       some update mailed to you..
__________________________________________________________________________

     >>>  NOTE:  Our tech lines are open 'till 11PM EST and Saturday
          for  your convenience.
________________________________________________________________________

**   I'm  really  sorry if you sent a previous fax, but I  only  have  the 
breifest of notes on a LOG, and I do 90-140 faxes per day. So please  
repeat the  question,  your  FAX  number and Address. I will  get   back  
to  you. I make every attempt to answer all faxes within 2 business days.

                                   Don Hinds - Zoom Tech Wyzard
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