   DATE:  March 31, 1993
PRODUCT:  WordPerfect 6.0 for DOS
SUBJECT:  Spreadsheets Troubleshooting Guide
 
TROUBLESHOOTING
1.   The document is losing formats from the source application.
     A.   Find out if the customer is using a format from the source
          application, or if a user-defined format is being used (this is
          usually the case with date formats that do not import).  WP will not
          import user-defined formats.
     B.   If you cannot duplicate the problem, have the customer send a copy
          of their WP and source files.
2.   The document is not keeping the appearance it had in the source
     application.
     A.   When spreadsheet data is imported as text, some formatting is not
          preserved.  Data that was center-aligned in a column will not be
          centered in WP.  WP will only right and left align text columns
          because of the right and left tab stops used to define the columns.
     B.   Columns will be wider in WP.  WP calculates the column widths by
          taking the average character width of the current font and
          multiplying that value by the column width, then adding one space
          for a fudge factor, and one space for formatting characters such as
          currency symbols.  This may cause text that would print on one page
          in the source application to extend past the margin in WP.
     C.   If the customer is experiencing something other than this, and you
          cannot duplicate the problem, have the customer send in a copy of
          their source file.
3.   Data is being lost during the link.
     A.   Check the source file for formats such as locked cells or ranges,
          hidden cells or ranges, or suppressed cells or ranges.
     B.   Count the number of columns.  Text imports will accept a maximum of
          20? columns, tables will accept a maximum of 64? columns.  Anything
          more than these limits will be truncated.
     C.   If they are importing a range into a table, any text that extends
          past the table boundaries will be truncated.

Note:  If the customer is having a problem in the International version of the
product, try having him/her duplicate the problem in the latest US version of
the product.  If you can duplicate the problem in the US version, put the US
date as the date of the product when writing an STR.

REQUIRED FOR AN STR
1.   The release date of WP.
2.   Exact keystrokes to duplicate the problem.
3.   Everything you have tried so far.
4.   Indicate if you can duplicate the problem.
5.   Any workarounds you or the customer are using.
6.   Printer selection.  
7.   All hardware information.
8.   Files that duplicate the problem.  Both the source spreadsheet and WP
     document are needed.  AUTOEXEC.BAT and CONFIG.SYS files.
9.   The name and version of the source application.
10.  Folio lookup words used.

 
