
TROUBLESHOOTING STEPS:
1. Check the release date of WP.
2. Read the appropriate sections in the manual and workbook.
 Tip - Manuals are in the Info Door.
3. Try from a blank screen.
4. Check Reveal Codes.
5. Duplicate the problem.
6. Run vanilla.
7. Check Initial Codes in Setup and Document Initial Codes.
9. Exit WP, come back in and try again.
10. Does the problem occur in both text and graphics modes?
11. Are you running under Shell?  What version?  Does the problem occur
when starting WP from the DOS prompt?

INFORMATION FOR STR:
1. Exact keystrokes to duplicate the problem. 
2. List everything that you have tried.

SORT STR:  Include all of the information in the sort menu. Include the type
of sort, the keys, and the select statement, if any.  Also include whether
it is ascending or descending.  Are they sorting from the screen to the
screen, or to a file?  How many document windows are open?

COLUMN STR:  Include everything in the column definition menu so that the
problem can be duplicated.  Include the type of columns, the number of
columns, the margins used and whether or not the columns span pages.

MATH STR:  Include everything in the Math Definition menu.  Include the
number of math columns, the types, as well as any formulas used.  Also
include the tab settings used.

NOTE:  If you are having a problem in the International version of the
product, try duplicating the problem in the latest US version of the
product.  If you can duplicate the problem in the US version, put the US
date as the date of the product when leaving a message to the sysop.

MATERIALS TO BE SENT IN WITH AN STR:  A file that duplicates the problem. 
If the sysop cannot duplicate the problem on his machine, send in the
file.  The smaller the file the better.  Secondly, send in your
AUTOEXEC.BAT and CONFIG.SYS files.

SUGGESTED INFO DOOR KEYWORDS FOR MORE INFORMATION:  Column*, parallel,
newspaper, balance*, "block protect", math, formula*, calculat*, sort*,
yey*, select*, global.
