
		Microsoft(R) WinNews Electronic Newsletter
			Vol. 2, #15, September 5, 1995

***********************************************************
As many of you may have seen or heard, the launch events
all over the world were quite a success.  There were free
newspapers in England courtesy of Microsoft, midnight
madness sales - with the first copy being bought in New
Zealand, a four-story box of Windows 95 sailing
into Sydney harbor, the lights of the Windows flag on the
empire State Building and the event here in Redmond, Wash.

There are lots of other great events that will be happening
as the product launches in other countries.  All the event
were very exciting, but now that Windows 95 is on the
systems of end users, WinNews will continue in its goal
to provide important information on using and supporting
Windows 95.

This issue of WinNews contains:

1. "HINTS AND TIPS" - Our regular feature offering some
    helpful ways to use Windows 95.

2.  WINDOWS 95 CUSTOMER ADVISORY - BAD DISK 2 PROBLEM
     Details on a problem with disk 2 in the Windows 95 install disks,
  which a
     small number of customers have reported to us.  This problem is   caused
     by a previously existing viral contamination on the customer
machine   prior
     to the installation of Windows 95.

3. "MICROSOFT ONLINE INSTITUTE GIVES USERS OF WINDOWS 95
     NEW WAYS TO LEARN; "VIRTUAL CAMPUS" OPENS DOORS TO
     GLOBAL LEARNING COMMUNITY" - Details on support and
     information for users of Windows 95 on
     The Microsoft Network

4. "MICROSOFT REPORTS RECORD SALES FOR WINDOWS 95"
     This article provides details on the strong support
     for Windows 95, as well as some important details
     on Product Support.

5. "MICROSOFT JUMP-STARTS MIGRATION TO WINDOWS 95 WITH
      SEMINAR BLITZ" - For people who are migrating
      Windows  95 to businesses or organizations, here is
      information on getting input from
      support professionals.
     
6.  "MICROSOFT SUPPORT DESKTOP"
      Find out about getting information online, direct
      from Microsoft Product Support Services.

7.  "MICROSOFT STATEMENT CONCERNING WORD MACRO ISSUE"
      Some of you may have heard about a Word macro that is
     affecting the "Save As" function of some Word
     documents.  Here is information direct from Microsoft
     on help on this macro.

8. "'LEARN! WINDOWS 95 GETTING STARTED' VIDEO"
      Details on a new video from former Microsoft
      Product Managers.

9. "NEW POSTINGS TO WINDOWS 95 WEB SITE AND FORUMS"
       


QUICK NOTES
A. DEVWIRE  - A ELECTRONIC NEWSLETTER FOR DEVELOPERS
DevWire is an electronic newsletter for developers.
Subscribers receive biweekly headlines of Microsoft
developer news, events, and information via e-mail.  It
will provide abstracts of the latest material on the
developer Web site, and point to pages on the Web from
where the listed material can be obtained.  The last
mailing included topics such as:  Building Three-Tier
Client-Server Business Solutions, The Reviewers Guide of
Visual FoxPro and Upcoming Developer Events.  To subscribe
to this free service, send email to:
DevWire@microsoft.nwnet.com.
In the body of the message text write: Subscribe DEVWIRE


Jay Goldstein
WinNews Editor

***********************************************************
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***********************************************************
1. HINTS AND TIPS

The following are a few useful hints and tips that will
result in a more productive work environment.  These are
some of the most powerful features in Windows 95.

A. Opening Additional Windows In Single Window Browse  Mode
If View Options are set to Browse Folders Using a Single
Window for each folder,  you can open an additional window
in the folder by holding CTRL while you double click.

B. Suppressing Startup Shortcuts
Hold down the CTRL key while entering Windows.  This will
keep items in the Startup folder from launching.

C. Master Volume Control Panel
On the Audio page of the Multimedia control panel applet,
select the 'Show volume control on Taskbar' option.  Once
enabled, clicking the speaker  icon on the Taskbar will
launch the volume control slider. Double-clicking the
speaker icon will launch the full volume control applet.

***********************************************************

2.  WINDOWS 95 CUSTOMER ADVISORY - BAD DISK 2 PROBLEM

Background:

Although this has NOT been a significant call generator on our support   lines,
there have been some isolated reports of customers experiencing an error
message during setup of our floppy disk Windows 95 upgrade saying that
setup cannot read the cab file on disk two. Because we think we   understand
the cause of these reports now we are publishing what we know. Customers
will be able to find this information along with any subsequent updates   to it
shortly in the Microsoft KnowledgeBase which is located on MSN or on
Microsoft's Web site (www.microsoft.com).

The Symptom:

When the floppy setup gets to Disk 2 it can halt with a message   indicating a
bad disk two. The user will be required to exit setup at that time.
Since   it is
early in the process there should be no effect on the customer's
ability   to run
their previous configuration.

The Cause:

We have tracked down a handful of disk sets nationwide from customers   that
have reported this problem. In every case the second disk turned out to   have
been corrupted by a virus on the customer's machine that had infected the   
second disk during install. To be clear the virus was on the customer's
machine prior to installation of Windows 95 and not caused by the
Windows 95 disks. This generally happens on disk two because this is the
disk where customer registration information is stored during install
so   setup
writes to this disk. The virus, which installs itself undetected on a 
 typical floppy
disk, is exposed because of the unique high density format used for  
Windows 95
distribution diskettes.

How can a customer prevent this:

There are two things a customer can do that should prevent this
problem.   First,
since there are several viruses that might cause this problem, the
best   thing to
do to eliminate the problem for good is to run an anti-virus program and   scan
the machine for viruses before upgrading. This is recommended right on   the
disk labels in fact. The second thing is to flip up the tab in the
upper   left corner
of the diskettes as you look at the back of them thereby physically  
write-protecting
them. This will trigger a warning during setup that Windows 95 could
not   store
the user's registration information, but setup should complete with no
  problem.
This solution is only a workaround since it will not eliminate a virus
  that might
be present on the machine.

What should a customer do if this happens:

Once the virus has infected the diskette, it is bad. The customer can 
 1-800-207-7766
to receive a new disk one and two. Product Support will also be able
to   handle
this problem.
***********************************************************
3. MICROSOFT ONLINE INSTITUTE GIVES USERS OF WINDOWS 95 NEW
    WAYS TO LEARN; "VIRTUAL CAMPUS" OPENS DOORS TO GLOBAL
    LEARNING COMMUNITY

Microsoft has announced the Microsoft Online Institute, an
interactive education service that provides a convenient,
low-cost way for users of the Microsoft Windows 95
operating system to learn product and technical skills
from their PCs through MSN(TM), The Microsoft Network.

By visiting the virtual Microsoft Online Institute campus,
MSN members worldwide can view training materials from
their desktops, take online classes from experts around the
world, access product and program information, and
communicate with users of Microsoft products from around
the world in online forums and user groups.

"The Microsoft Online Institute represents a fundamentally
new approach to learning," said Nancy Lewis, director of
education and certification at Microsoft.  "It is built on
the concept that learning, and the information that
promotes learning, needs to be more accessible and more
affordable to users worldwide.  With the Microsoft Online
Institute, we're using technology to enhance the learning
process, share information, and encourage a global
community of educated users."

Since December of 1994, the Microsoft Online Institute has
delivered classes online to a limited customer base by
pairing users with self- study materials and a third-party
trainer online.  Data collected from those pilot classes
helped to develop and refine the system shipping today.
In addition, Microsoft has been working with worldwide
experts in fields such as instructional technology and
intelligent tutoring to shape advanced system features,
including online assessment and curriculum mapping,
expected to be released in future versions of the
Microsoft Online Institute in the next year.

"Crafting effective training online differs considerably
from crafting effective training in other media," said
Elliott Masie, president of the Masie Center in Cambridge,
Mass. and a lead consultant on online instruction
techniques for the Microsoft Online Institute. "The
Microsoft Online Institute is the first system to deliver
technical education to the desktops of the world's
workforce while continuing the special relationship
between the learner and the content expert."

Today, more than 20 authorized third-party training
organizations in the United States, Canada, Europe,
Australia and Africa are offering classes on the Microsoft
Online Institute to users of Windows 95 who subscribe to
MSN.  Microsoft anticipates that within 60 days of the
release of Windows 95, 1,000 students will be taking online
classes about Windows 95, the Microsoft Windows NT(TM) 3.5
Workstation operating system and Server network operating
system, the Microsoft Visual FoxPro(TM) database, the
Microsoft Visual Basic(R) programming system, Microsoft
Access, and the Windows Operating Systems and Services
Architecture (WOSSA).  Microsoft anticipates that by June
of next year, more than 200 authorized training
organizations will be online offering classes to
approximately 18,000 students on the Microsoft
BackOffice(TM) integrated family of server software,
developer and Microsoft Office products, and on related
technologies.

The Microsoft Online Institute rounds out a suite of
education and certification options on Microsoft products,
including traditional classroom training through Authorized
Technical Education Centers; Microsoft Official Curriculum
in CD-ROM, paper and video formats; and step-by-step
Microsoft Press(R) books.  The Microsoft Online Institute
can be found on MSN by using the GO word "MOLI."
***********************************************************
4. MICROSOFT REPORTS RECORD SALES FOR WINDOWS 95
   
Consumers Flock to Stores for Opening Weekend

REDMOND, Wash. - Aug. 29, 1995 - Microsoft Corp. announced
today that it estimates that more than 1 million copies of
Microsoft Windows 95, the upgrade to the Windows(R)
operating system, were obtained by customers at retail
during the first four days of availability in North
America.  The upgrade to the MS-DOS(R) operating system,
version 6, previously the fastest-selling software product,
took 40 days to reach the 1 million mark, and the
Windows 3.1 operating system took 50 days to achieve a
similar feat.

Sales of Microsoft Plus! have also exceeded expectations.
Approximately 20,000 retail stores nationwide took part in
the sales launch, which featured a variety of consumer
promotions and sales events, and kicked off at 12:01 a.m.
on Aug. 24 at many locations.

Product Support
Record sales of Windows 95 have had an impact on
Microsoft's Product Support Services as well.  Despite an
unprecedented level of preparedness, sales of Windows 95
have resulted in calls that have temporarily exceeded the
phone capacity for Microsoft and its support partners.  As
a result, Microsoft is returning busy signals to some of
the calls to its standard phone support lines, rather than
place some customers on hold for a long time.  Microsoft
expects calls to Product Support Services to be high during
the first several weeks after the launch of Windows 95.

"We're doing everything we can to help customers access
the technical information they need and apologize for this
inconvenience," said Deborah Willingham, vice president of
support at Microsoft.  "The good news is that the types of
questions we are receiving are in line with our
expectations."  Willingham added, "Phone support is only
one resource for customers; we also have vast amounts of
technical information on Windows 95 available online and
in the product itself."

Microsoft offers a wide range of technical information
about Windows 95 on the Internet, the MSN(TM) online
service and other online services.  Online information
includes software and hardware compatibility lists, a
member-to-member forum on CompuServe(R), the Microsoft
Knowledge Base, the Windows 95 Migration Planning Kit and
the Microsoft Download Library.  Microsoft's FastTips
(800-936-4200) is a no-charge phone service available 24
hours a day with prerecorded and fax-back answers to the
most commonly asked questions about Windows 95.  As
previously announced, Microsoft has extended its standard
support hours in the United States for Windows 95 for the
first several months of product availability to help
customers get up and running.  Standard product support
hours are 5 a.m. to 8 p.m., Monday through Friday, and
7 a.m. to 3 p.m., Saturday and Sunday, including the Labor
Day holiday.

Microsoft will update customers daily with information on
support tools and service via the Windows 95 home page on
the Internet at http://www.windows.microsoft.com in the
What's New area.

"We are off to a great start at retail in North America,
but we still have work to do," said Chase.  "We need to
continue helping organizations widely deploy Windows 95
and support the software and hardware companies designing
Windows 95-based products.  Windows 95 will increasingly
come preloaded on new PCs and will be available worldwide
in close to 30 languages in the coming months.  We are
committed to Windows 95 for the long term."

***********************************************************
5. MICROSOFT JUMP-STARTS MIGRATION TO WINDOWS 95 WITH
SEMINAR BLITZ
More Than 5,000 Two-Hour Seminars to Provide Insight
Into Migration Strategies and Tools

REDMOND, Wash., Aug. 24 -Microsoft Corp. today announced
it is offering two-hour Windows 95 Migration Jump Start
seminars designed to introduce support professionals to key
issues related to migrating business and organizations to
the Microsoft(R) Windows 95 operating system.

Hosted two to three times weekly by more than 400
Microsoft Authorized Technical Education Centers (ATECs)
across North America, the seminars focus on the Windows 95
desktop client and discuss how to plan for the migration,
how to roll out Windows 95 in an organization, and key
tools that are available to assist with the migration.
Seminar content is based in part on feedback collected by
Microsoft product development teams during Windows 95
migration projects at corporate beta sites.

The seminars, which will cost approximately $50 (U.S.), are
scheduled to begin Sept. 18, 1995, and run for 60 days.
Attendees will receive a Windows 95 Migration Planning Kit
CD and a coupon for a discount on either the two- or
five-day Supporting Windows 95 class (discounts of $100 or
$250, respectively).  Information on how to become a
Microsoft Certified Systems Engineer and Microsoft
Certified Product Specialist on Windows 95 will also be
included.

Windows 95 Migration Jump Start seminars will be available
at select ATECs in the United States and Canada.  More
information on seminar dates, locations and registration
is available by calling 800-SOL-PROV (765-7768).

***********************************************************
6. MICROSOFT SUPPORT DESKTOP

The Microsoft Support Desktop began on August 24th on
the World Wide Web and MSN.  Each site showcases the rich
content from Microsoft Product Support Services.

The Microsoft Support Desktop is made up of Microsoft
Frequently Asked Questions for easy access to the answers
of the most common questions, the Microsoft Software
Library containing an integrated library of software and
fixes, and the Microsoft Knowledge Base, a comprehensive
collection of detailed articles with technical information
about Microsoft products.  Integrated with the rich content
are the Microsoft Member BBSs, where Microsoft Network
members from around the world meet together for daily
advice and answers on using Microsoft products.

Additional services include Microsoft Wish and the
Microsoft Support Network.  Microsoft Wish forwards
suggestions to the Microsoft product groups on
services and  improvements.  The Microsoft Support Network
provides resources from supporting multinational offices to
individual needs such as accessing Microsoft libraries for
technical information and software updates.

The WWW "Microsoft Support Desktop" site is located at
http://www.microsoft.com/support/ and the MSN site can be
found by using the GO word "MSSUPPORT".

***********************************************************
7. MICROSOFT STATEMENT CONCERNING WORD MACRO ISSUE

REDMOND, Wash., Aug. 29 - Microsoft recently learned that
Microsoft Word has been a target of a virus-like macro
which distributes itself through documents created in
Word 6.0 for Windows 3.1, Word for the Macintosh(R), Word
for Windows NT(TM) and Word for Windows 95.  This prank
macro - which changes Word's Save As command - does not
cause data loss or other serious system corruption, but is
an annoyance.  Although the macro does not ship in packaged
product that users would buy, they may be exposed to it
from imported Word documents and templates.

Because it affects customers, Microsoft has moved quickly
to develop a scanning tool to address the problem.  The
company has posted this tool on various Internet locations
and on-line services to ensure that customers are no longer
inconvenienced and are protected against future occurrences
of being affected by the macro.

The scanning tool and additional information can be downloaded from the
Microsoft World Wide Web site at
http://www.microsoft.com/msoffice, or through The Microsoft
Network (MSN) using the go word: wordprankfix.  It is also
posted in the Word forums on other on-line services, such
as CompuServe(R) and America Online(R).  Customers may also
get the tool by calling Microsoft's Product Support
Services at 206-462-9673 for Word for Windows, and
206-635-7200 for Word for the Macintosh.

Microsoft is also working on an additional tool which will
automatically detect any similar prank macros and alert
users to their presence before the macro affects their
program.  The company hopes to finalize this tool and make
it available next week.

***********************************************************
8. "LEARN! WINDOWS 95 GETTING STARTED" VIDEO.

The experts who taught Microsoft's sales force how to use
Windows, announce the availability of their first
instructional video tape, WinStruct's "LEARN! Windows 95
Getting Started". The one-hour video, is designed to help
all Windows users get up to speed quickly on Windows 95.
The video features two former Microsoft Windows Product
Managers, and uses their knowledge to provide both home
business users with comprehensive lessons on how to take
full advantage of Windows 95.

The video is divided into easy-to-find, color-coded
modules and comes with a corresponding, supplemental
review booklet. Customers also receive a diskette "Help
Library" with answers to the most common questions asked
of Microsoft's Product Support Services as well as notes
and solutions for pre-Windows 95 programs with
known incompatibilities.

Winstruct's "LEARN! Windows 95: Getting Started" video will
be followed in October by "LEARN! Windows 95: Advanced
Features" and "LEARN! Windows 95: Tips, Tricks &
Shortcuts." The LEARN! Windows 95 videos are available
individually for $19.95 each or $54.95 for the three-tape
set. The videos are currently available by ordering direct
at (800) 242-4842 and will soon be available at major retailers.

WinStruct can be reached at (206) 821-2246, or by email:
keithw@msn.com or tomja@msn.com.


***********************************************************
9. NEW POSTINGS TO WINDOWS 95 WEB SITE AND FORUMS

Windows 95 General Information
 ------------------------------------------------
"Internet Explorer download"- internetexplorer/msie10.exe


Technical Information and Support
 ---------------------------------------------------
"Updated Hardware Compatibility List (HCL)" - as of
August 23, 1995 - MigrationPlanningKit/hcl.exe

"HCL Readme" - MigrationPlanningKit/hclread.txt


Windows 95 Compatible Products
 -------------------------------------------------
"Microsoft Plus! features and benefits" - Plusover.exe

"Reviewer's Guide on Microsoft Plus" - Plusguid.exe

"Plus Demo" - Plusdemo.exe

"Updated Logo Catalogue" - Logo_w31.exe

"Logo Catalogue readme" - Logo_w31.txt


News & Events
 ----------------------
"Fortune 1,000 Companies Already Moving to Windows 95" -
PressReleases/au 21951.doc

"Microsoft Presents:  The Start of Something New" -
PressReleases/au 21952.doc

"Microsoft Windows 95 Is Available Today at Retail Outlets
Worldwide" - PressReleases/au 24951.doc

"Lighting of Empire State Building Commemorates the
Arrival of Microsoft Windows 95" -
PressReleases/au 24952.doc

"Latest WinNews Newsletter" - WinNews/vol2#14.doc


YOU CAN FIND THE ARTICLES LISTED ABOVE,
AND OTHER WINDOWS 95 INFORMATION:

On the World Wide Web at:
http://www.windows.microsoft.com

On the Internet:
ftp://ftp.microsoft.com/PerOpSys/Win_News

On The Microsoft Network:
Categories\Computers and Software\Software\
Microsoft\Windows 95\WinNews

On America OnLine: 	Use keyword WINNEWS

On CompuServe: 	GO WINNEWS.

On GEnie: 		MOVE TO PAGE 95

On Prodigy: 		JUMP WINNEWS.


***********************************************************
This document is provided for informational purposes
only.  The information contained in this document
represents the current view of Microsoft Corporation
on the issues discussed as of the date of publication.
Because Microsoft must respond to change in market
conditions, it should not be interpreted to be a
commitment on the part of Microsoft and Microsoft
cannot guarantee the accuracy of any information
presented after the date of publication.

INFORMATION PROVIDED IN THIS DOCUMENT IS PROVIDED
"AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO
THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE AND FREEDOM FROM
INFRINGEMENT.

The user assumes the entire risk as to the
accuracy and the use of this document. This
document may be copied and distributed subject to
the following conditions: 1) All text must be
copied without modification and all pages must
be included; 2) All copies must contain Microsoft's
copyright notice and any other notices provided
therein; and 3) This document may not be
distributed for profit.



