
    ------  SIO/VSIO Problem Report  ------

This form should be used to report suspected problems with the
communications drivers SIO/VSIO to the author, Ray Gwinn.

This form is a modified (for SIO/VSIO) version of the OS/2 problem report
form.

If you have How-to or other questions about SIO/VSIO, please refer to these
sources:

   - The SIOUSER.TXT file that is distributed with SIO/VSIO.
   - Many bulletin board systems contain user forums where OS/2 users
     share information and ideas about SIO/VSIO.

Please provide as much information as possible on your problem. Feel free to
add additional space, or remove sections of the form that are not relevant to
your problem.

CONTACT PERSON (Name and mailing address):
 __________________________________
 __________________________________
 __________________________________
 __________________________________

Your Email addresses (if any):
 __________________________________
 __________________________________
 __________________________________

PHONE NUMBERS:
Days:           (___) ___-____ x____
Evening:        (___) ___-____ x____
Fax:            (___) ___-____ x____
Modem:          (___) ___-____ x____

Note:   Contacts will normally be handled electronically through Email when
        convenient. You may be contacted via voice telephone if it appears
        it will expedite resolution to the problem.

Would you rather be contacted by voice phone?           Y _  N _

ONE LINE DESCRIPTION OF THE SIO PROBLEM:

___________________________________________________________________

DETAILED PROBLEM DESCRIPTION - If possible, provide step-by-step recreation
scenario. Also, please include any fixes or work arounds  you may have already
tried.
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________

Enter any SYS error messages that occur: __________________________

Select the appropriate answers by placing an "X" in the space indicated.

Can you recreate the problem?                           Y _   N _
Has the problem occurred on more than one system?       Y _   N _
Have you commented (REMed) out or removed COM/VCOM
from your CONFIG.SYS?                                   Y _   N _

OS/2 OPERATING SYSTEM SOFTWARE CONFIGURATION:
OS/2 Version 2.0 .........:  _   CSD Level: _______
OS/2 Version 2.0 GRE......:  _   CSD Level: _______
OS/2 Version 2.1 Beta.....:  _   CSD Level: _______

NOTE - CSD = Corrective Service Diskette.
       Use the SYSLEVEL command to determine, if unknown.

HARDWARE CONFIGURATION (provide as much as possible):
Brand and model of PC: ____________________________________
Microprocessor:   Intel _  Other (specify) _______________
Type:     286 _  386SX _  386 _  486SX _   486 _ Speed: __ MHz
Total RAM ....:   __ MB
Disk drive ...: ____ MB
File System:   FAT _     HPFS _
Manufacturer: ___________________ Model # _______
Type: IDE _  SCSI _  MFM _  RLL _  Unknown _
Manufacturer and model # of disk controller: ______________________
Manufacturer, revision #, and date of System BIOS: __________________
Manufacturer and model # of video adapter: __________________________
Manufacturer and model # of display: ________________________________
Memory installed on video adapter: _____  EGA _  VGA _  SVGA _  XGA _
Diskette Drive A:  3 1/2" _  5 1/4" _
Diskette Drive B:  3 1/2" _  5 1/4" _
List other adapters installed:   _____________________
                                 _____________________
                                 _____________________

TRAP INFORMATION - If a TRAP occurs and results in the 16 bit trap display
similar to the following, enter any of the register values that you recorded:

SESSION TITLE: __________________________________________________
TRAP____
AX=____   BX=____   CX=____   DX=____    BP= ____   SI=____   DI=____
DS=____   ES=____   FLG=____  CS=____    IP=____    SS=____   SP=____
MSW=____  CSLIM=____   SSLIM=___   DSLIM=___    ESLIM=____   CSACC=__
SSACC=__  DSACC=__     ESACC=__    ERRCD=____   ERLIM=____   ERACC=__
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________

If a TRAP occurs and results in the 32 bit trap display similar to the
following, enter any of the register values that you recorded:
TRAP ____
ERRCD=____     ERACC=____    ERLIM=________   EAC=________  EBX=________
ECX=________   EDX=________  ESI=________     EDI=________  EBP=________
FLG=________   CS:EIP=____:________  CSACC=____   CSLIM=________
SS:ESP=____:________  SSACC=____   SSLIM=________   DS=____  DSACC=____
DSLIM=________  CR0=________   ES=____  ESACC=____  ESLIM=________
CR2=________ FS=____  FSACC=____   FSLIM=________   GS=____  GSACC=____
GSLIM=________

THE SYSTEM DETECTED AN INTERNAL PROCESSING
ERROR AT LOCATION ##____:________ - ____:____.   _____, ____   ________
INTERNAL REVISION _.___,  __/__/__

SIO/VSIO version __________________

CONFIG.SYS - What are the exact lines (DEVICE=) from your CONFIG.SYS that
load SIO/VSIO?
_________________________________________________________________
_________________________________________________________________

Serial I/O Adapter:
Vendor: __________________   Model ....: ________________
First Port :    UART = ____________ I/O port address = ____h IRQ = _
Second Port :   UART = ____________ I/O port address = ____h IRQ = _
Third Port :    UART = ____________ I/O port address = ____h IRQ = _
Fourth Port :   UART = ____________ I/O port address = ____h IRQ = _

PRINTER - If this is a serial printer problem, please provide the
following:
Printer Vendor: __________________   Model ....: ________________
Driver Name ..: __________________   SIO Port  : ________________

MODEM:
Manufacturer _____________   Model ___________________
Maximum baud rate ________

Communications application program that demonstrates the problem?
Program: _________________________      Version: _______
Author or vendor: ________________
Have you reported your problem to the program provider? Y _   N _

PLEASE REVIEW ALL OF THIS PROBLEM REPORT BEFORE SENDING. When you are
ready to send this SIO Problem Report, send the form as a file or a message
to Ray Gwinn at one of the following addresses:

        CompuServe              72570,157
        FidoNet                 1:265/104 (Host routing)
        Internet                72570.157@compuserve.com

        US Mail
        Raymond L. Gwinn
        12469 Cavalier Drive
        Woodbridge, VA 22192

