











                                      <B>PostMaster<D>

                           (formerly "What Mailing List?")


                     Mailing List Management & Printing Software
                                 for MS-DOS computers





                            <B>Shareware Edition User's Guide<D>








                               Written by Angel Babudro
                                     P.O. Box 132
                                   Paonia, CO 81428








                       NOTE: The file <B>PM.TXT<D> is ASCII TEXT for
                       fixed-pitch printing, whereas <B>PM.WP<D> is a
                    WordPerfect 5.1 document suitable for loading
                    into a word processor for proportional-spaced
                                      printing.








                 Programme, Documentation, and all related files are
                       (c) Copyright 1990-1996 by Angel Babudro
                                 All rights reserved







                                      <B><U>PostMaster<D><D>



                                       <B>CONTENTS<D>


          I.    DISCLAIMER OF WARRANTY  . . . . . . . . . . . . . . . .   1

          II.   COPYRIGHT . . . . . . . . . . . . . . . . . . . . . . .   1

          III.  LICENSE . . . . . . . . . . . . . . . . . . . . . . . .   1

          IV.   TECHNICAL SUPPORT (HOW TO REACH ME) . . . . . . . . . .   2
                Support & Updates from Bulletin Boards  . . . . . . . .   3

          V.    ORDERING METHODS AND REGISTRATION FEES  . . . . . . . .   4
                A. Benefits of Registration . . . . . . . . . . . . . .   4
                B. How To Order . . . . . . . . . . . . . . . . . . . .   5
                C. Pricing  . . . . . . . . . . . . . . . . . . . . . .   5
                INVOICE & REGISTRATION  . . . . . . . . . . . . . . . .   7

          VI.   ACKNOWLEDGEMENTS  . . . . . . . . . . . . . . . . . . .   8

          VII.  WHAT DOES THIS SOFTWARE DO? . . . . . . . . . . . . . .   8

          VIII. HOW TO READ THIS MANUAL . . . . . . . . . . . . . . . .   9

          IX.   SYSTEM REQUIREMENTS AND LIMITATIONS . . . . . . . . . .   9
                A. Practical File Size Limitations  . . . . . . . . .    10
                B. Printers . . . . . . . . . . . . . . . . . . . . .    11
                C. Serial Printers  . . . . . . . . . . . . . . . . .    11
                D. What happens after 1999? . . . . . . . . . . . . .    12
                E. Networks . . . . . . . . . . . . . . . . . . . . .    12
                F. Using With MS Windows  . . . . . . . . . . . . . .    13
                G. Using With 4DOS  . . . . . . . . . . . . . . . . .    14

          X.    USING PostMaster FOR THE FIRST TIME . . . . . . . . .    14
                A. Quick Start  . . . . . . . . . . . . . . . . . . .    14
                B. Quick Exit . . . . . . . . . . . . . . . . . . . .    16
                C. Updating To a Newer Release  . . . . . . . . . . .    16
                D. Choosing a Directory for PostMaster  . . . . . . .    16
                E. Using an LCD or Monochrome Screen with a Colour
                   Card . . . . . . . . . . . . . . . . . . . . . . .    16
                F. Specifying a Data Drive and/or Directory . . . . .    17
                G. Using the Menus  . . . . . . . . . . . . . . . . .    17
                H. Status Line  . . . . . . . . . . . . . . . . . . .    18

          XI.   MANAGING & PRINTING YOUR FILES  . . . . . . . . . . .    18
                A. Creating a New File  . . . . . . . . . . . . . . .    19
                B. Opening an Existing File . . . . . . . . . . . . .    20
                C. Saving/Closing a File  . . . . . . . . . . . . . .    20

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                D. Deleting a File  . . . . . . . . . . . . . . . . .    20
                E. Changing a File's Name & Description . . . . . . .    21
                F. Copying Files  . . . . . . . . . . . . . . . . . .    21
                   1.  <U>Using DOS Commands<D> (21)
                   2.  <U>Using Back-up & Restore<D> (22)
                   3.  <U>Using the back-up option<D> (22)
                   4.  <U>Using the restore option<D> (23)
                G. Formatting Floppy Disks  . . . . . . . . . . . . .    23
                H. Fixing Damaged Index Files (Re-Indexing) . . . . .    24
                I. Removing Records Which Are Marked for Deletion
                   (Packing)  . . . . . . . . . . . . . . . . . . . .    24
                J. Importing Data from Other Software . . . . . . . .    24
                   1.  <U>Importing ASCII files<D> (25)
                   2.  <U>Importing WML/PM files<D> (27)
                   3.  <U>Importing DBF (dBase) files<D> (28)
                   4.  <U>Importing Dr. Data Label files<D> (29)
                   5.  <U>Importing WordPerfect files<D> (30)
                   6.  <U>Grouping imported entries<D> (31)
                K. Exporting Data to Other Applications . . . . . . .    32
                   1.  <U>ASCII, comma-delimited<D> (32)
                   2.  <U>ASCII, fixed field length<D> (32)
                   3.  <U>Ventura Publisher<D> (33)
                   4.  <U>WordPerfect Merge<D> (33)
                   5.  <U>Microsoft Word Merge<D> (34)
                L. Querying & Selecting Entries to Print  . . . . . .    34
                   1.  <U>Selecting entries to be printed<D> (34)
                   2.  <U>Actions which affect all selected entries<D> (35)
                   3.  <U>Query examples<D> (36)
                M. Printing . . . . . . . . . . . . . . . . . . . . .    37
                   1.  <U>11-digit Zip Codes<D> (37)
                   2.  <U>Other U.S. Postal Service considerations<D> (38)
                   3.  <U>Group List<D> (39)
                   4.  <U>Envelopes<D> (39)
                   5.  <U>Labels<D> (40)
                   6.  <U>Phone Book<D> (41)
                   7.  <U>Zip/Postal Code Distribution List<D> (41)

          XII.  DATA ENTRY  . . . . . . . . . . . . . . . . . . . . .    42
                A. Names  . . . . . . . . . . . . . . . . . . . . . .    42
                   1.  <U>Special keys and key combinations<D> (42)
                   2.  <U>Using Function keys (F-keys)<D> (43)
                   3.  <U>Alt key combinations<D> (43)
                   4.  <U>Using filters<D> (43)
                   5.  <U>Getting help (<F1>/Help)<D> (44)
                   6.  <U>Locating an entry (F2/Find)<D> (45)
                   7.  <U>Grouping entries together (<F3>/Group)<D> (45)
                   8.  <U>Updating Response Dates (F4/Resp)<D> (46)


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                                      <B><U>PostMaster<D><D>



                   9.  <U>Switching between Last Mailed and Response<D>
                       <U>Dates (<F5>/Date)<D> (46)
                   10. <U>Adding new records<D> (46)
                   11. <U>Changing existing records<D> (47)
                   12. <U>Editing the Last Mail Date fields<D> (47)
                   13. <U>Using the Delete/Omit/Bad Address/Select flags<D>
                       (47)
                   14. <U>Printing the Displayed Entry<D> (48)
                   15. <U>Using Smart Zip<D> (49)
                   16. <U>Macros & Key Words<D> (49)
                B. Groups . . . . . . . . . . . . . . . . . . . . . .    50
                   1.  <U>What are groups?<D> (50)
                   2.  <U>Defining or changing groups<D> (51)
                C. Abbreviations (Macros) . . . . . . . . . . . . . .    51

          XIII. INDICES & FILTERS: CONTROLLING THE SORTING SEQUENCE
                AND VIEWING OF ENTRIES  . . . . . . . . . . . . . . .    53
                A. Changing the Index . . . . . . . . . . . . . . . .    54
                B. Filters  . . . . . . . . . . . . . . . . . . . . .    54
                   1.  <U>Setting a filter<D> (54)
                   2.  <U>Clearing a filter<D> (54)

          XIV.  PREFERENCES . . . . . . . . . . . . . . . . . . . . .    55
                A. Setting Your Return Addresses  . . . . . . . . . .    55
                B. Data Entry Settings  . . . . . . . . . . . . . . .    55
                   1.  <U>Setting the point of origin: the Country<D>
                       <U>setting<D> (55)
                   2.  <U>Home country<D> (56)
                   3.  <U>City & State formatting<D> (56)
                   4.  <U>Default 3rd phone description<D> (57)
                   5.  <U>Bulk mailing features<D> (57)
                C. Envelopes  . . . . . . . . . . . . . . . . . . . .    57
                D. General Settings . . . . . . . . . . . . . . . . .    58
                   1.  <U>Alert tone<D> (58)
                   2.  <U>Automatic 11-digit zip<D> (58)
                   3.  <U>Incomplete addresses<D> (58)
                   4.  <U>Import duplicate rule<D> (59)
                   5.  <U>Import technique<D> (59)
                   6.  <U>Adhere to USPS guidelines<D> (60)
                   7.  <U>Start on DE/Names screen<D> (61)
                E. Defining label dimensions  . . . . . . . . . . . .    61
                F. Defining Printers  . . . . . . . . . . . . . . . .    61
                   1.  <U>PCL (laser & deskjet) printer soft fonts<D> (62)
                   2.  <U>Scalable fonts<D> (62)
                   3.  <U>Post Office considerations<D> (63)
                G. Duplicate Checking . . . . . . . . . . . . . . . .    63

          XV.   HELP  . . . . . . . . . . . . . . . . . . . . . . . .    64

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          XVI.  PROBLEMS AND ERROR MESSAGES . . . . . . . . . . . . .    65
                A. EMS Memory Error . . . . . . . . . . . . . . . . .    66
                B. Text overlaps on reports . . . . . . . . . . . . .    66
                C. Information is Missing . . . . . . . . . . . . . .    66

          XVII. FILES WHICH MAKE UP THE PACKAGE . . . . . . . . . . .    67











































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                                      <B><U>PostMaster<D><D>



          <B>I.    <D><B>DISCLAIMER OF WARRANTY<D>

                THIS SOFTWARE ("PM") IS PROVIDED "AS IS" WITHOUT ANY
          WARRANTIES OR CONDITIONS, EXPRESSED OR IMPLIED, INCLUDING, BUT
          NOT LIMITED TO, THOSE CONCERNING MERCHANTABILITY AND FITNESS FOR
          A PARTICULAR PURPOSE.  NEITHER ANGEL BABUDRO NOR ANYONE ELSE WHO
          HAS BEEN INVOLVED IN THE CREATION, PRODUCTION, OR DELIVERY OF
          THIS SOFTWARE SHALL BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, OR
          INCIDENTAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE
          THIS SOFTWARE EVEN IF ANGEL BABUDRO HAS BEEN ADVISED OF THE
          POSSIBILITY OF SUCH DAMAGES OR CLAIMS.  IN NO EVENT SHALL THE
          AUTHOR'S LIABILITY FOR ANY DAMAGES EVER EXCEED THE PRICE PAID FOR
          THE LICENSE TO USE PM, REGARDLESS OF THE FORM OF CLAIM.  THE
          PERSON USING PM BEARS ALL RISK AS TO THE QUALITY AND PERFORMANCE
          OF THE SOFTWARE.
                Some States do not allow the exclusion of the limit of
          liability for consequential or incidental damages, so the above
          limitation may not apply to you.
                This agreement shall be governed by the State of Colorado
          and shall inure to the benefit of Angel Babudro and any
          successors, administrators, heirs and assigns.  Any action or
          proceeding brought by either party against the other arising out
          of or related to this agreement shall be brought only in a State
          or Federal Court of competent jurisdiction located in Delta
          County, Colorado.  The parties hereby consent to in personam
          jurisdiction of said courts.


          <B>II.   <D><B>COPYRIGHT<D>

                PM is copyright (c) 1990-1996 by Angel Babudro, all rights
          reserved.  You may only use and/or distribute PM only under the
          License terms below.


          <B>III.  <D><B>LICENSE<D>

                The following terms and conditions apply to the use and/or
          distribution of <U>PostMaster<D>:

                1. PM is being distributed as Shareware; it is <B>not<D> free. 
          You are granted a limited license to use PM for an evaluation
          period of up to 60 days, to determine if it suits your needs. 
          Any other use of PM or use past this period requires
          registration.

                2. You may keep as many backup copies of PM as you wish. 
          The Registered Edition is limited to simultaneous use on the

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                                      <B><U>PostMaster<D><D>



          number of computers indicated by the Use License.  The
          Unregistered Edition may be used on any number of computers for
          the purpose of evaluation as specified in paragraph (1).

                3. All files originally distributed as part of the package
          (including this notice) must be included without modification. 
          The complete list of files can be found in the PACKING.LST file
          which is part of this package.  The Registered Edition CONFIG.WDT
          files and files ending in SFP or SFL are NOT to be distributed.

                4. Individual users may freely copy this disk and share it
          with friends, family, and acquaintances.  Non-profit groups
          (including user groups and BBSs) may distribute copies of this
          disk.  A fee of no more than $5 may be charged to cover disk
          copying costs.  If the files on this disk have dates more than a
          year old please contact the author for a free update to the
          current version.

                5. Disk distributors and dealers must have written
          permission before selling copies of this software.  When you
          contact me you will receive a free copy of the latest version and
          you will be placed on my mailing list to receive updates as they
          are released.  Disk distributors may charge no more than $10 per
          disk for copies of this software.  If, as a distributor, you
          supply copies to other resellers, the end price to the user may
          not exceed $10.

                6. You must obtain written permission prior to distribution
          as part of any "bundled" packages (e.g., CD-ROM, placing on new
          computer systems, etc.).  Such permission is often granted; the
          author is a nice guy - please write to him with your ideas.

                7. If the software is packaged for retail sale the
          packaging must explain that the software is Shareware, that the
          purchaser is receiving a trial version, and that use beyond the
          trial period requires registration with the author.

                8. You must immediately stop selling/distributing copies of
          this software upon notice from the author.


          <B>IV.   <D><B>TECHNICAL SUPPORT (HOW TO REACH ME)<D>

                If you have questions or need help, just send a note to me
          through the mail or a BBS listed below.  Registered users, those
          intending to register within 30 days, vendors, and BBS sysops may
          contact me via telephone as well.  Sysops and shareware vendors
          please see VENDOR.DOC for concise distribution information.

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                                      <B><U>PostMaster<D><D>



                Mail        Angel Babudro, "Computer Wizardry", Box 132,
                            Paonia, CO 81428 USA
                Phone       (970) 527-6756 Tue-Fri 10am-6pm Mountain Time
                Internet    ababudro@omnionline.com

                I am normally available by phone during the hours stated
          above.  If you get the answering machine please leave a message. 
          Unregistered users must call back later - I am happy to answer
          your questions but I cannot afford to return these calls.

                <B>Support & Updates from Bulletin Boards<D>

                My software packages are "<B>free<D>" downloads on the BBSs
          listed below - unless otherwise noted, you need not subscribe to
          the BBS in order to download my shareware, although other files
          or functions may require subscription.  Also see the topic
          "Updates via modem" in PM's Help Index (access from the HELP
          menu).  You may send questions or comments to me via Internet e-
          mail at the following address:  <B>ababudro@omnionline.com<D>

          West Coast   Both of my support boards on the west coast have
                       closed down.  I have my eye out for new ones...

          Midwest      Rusty 'n Edie's (OH)     USR HST 16.8 (216) 726-1804
                                       USR V.Everything 28.8 (216) 726-3628
                                                  Hayes 28.8 (216) 726-3619
                                    ZyXel 19.2k v.32/v.32bis (216) 726-3620
                                           2400/v.32/v.32bis (216) 726-2620
                                         CompuCom SpeedModem (216) 726-3584
                       You will have to subscribe in order to download
                       updates from this BBS, although I believe they give
                       a trial subscription the first time you log on.

                       <B>Syntaxis BBS<D>            V.34 28.8kbps (405) 721-8513
                         You can File Request (FREQ) my software from this
                       board via FidoNet address 1:147/2021 using the magic
                       name "PM" to get the most recent version.

          East Coast     <B>WhiTech BBS<D> (NC)     ZyXEL 14.4kbps (910) 944-1165
                         You can File Request (FREQ) my software from this
                       board via FidoNet address 1:3636/2.

                       <B>Software Creations<D> (Mass.) "Home of the Authors"
                        2400/9600/14.4 USR HST Dual Standard (508) 368-7036
                        2400/9600/14.4/28.8 USR V.Everything (508) 368-6604
                       This BBS offers 24-hours-per-day access and has 130
                       phone lines.  They give a short first-time-user


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                                      <B><U>PostMaster<D><D>



                       trial subscription; you must subscribe to continue
                       downloading from this BBS.

                       <B>The Sounding Board BBS<D> (Sarasota, FL)
                           1200/2400/9600/14.4/28.8/33.6kbps (941) 955-5956
                         This BBS offers 24-hour-per-day access.  You can
                       File Request (FREQ) my software from this board via
                       FidoNet address 1:137/121 using the magic name "PM"
                       to get the most recent version.

                       <B>Excalibur BBS<D> (Central NY)   USR Dual (315) 736-3792
                         This board is open for public access between the
                       hours of 4am and midnight.  You can FREQ (File
                       REQuest) my software from this board via RBBS Net
                       address A:954/401, FidoNet address 1:26501, or I.C.
                       Net address 91:315/101.


          <B>V.       <D><B>ORDERING METHODS AND REGISTRATION FEES<D>

                   Years of effort have gone into this software in the
          hopes that many people will be willing to pay for a small part of
          the development.  Kindly remember that <B>if you use this software<D>
          <B>past the 60-day trial period<D> you are honour-bound to pay the
          registration fee.  Besides this, there are several great benefits
          to registration!

                <B>A. <D><B>Benefits of Registration<D>

                The Shareware (unregistered) version of PM is fully
          functional so that you may try all of its features.  Past the 60-
          day evaluation period PM will display reminders to register your
          copy or discontinue use of the software, but it will always
          continue to be fully functional.

                Registering PM gives you the following benefits:

                -  You get the latest version with automated installation,
                   free PCL soft fonts, and bonus Shareware and Freeware.
                -  You get a data base of almost 71,000 zip codes (so PM
                   will automatically fill-in the City & State name).
                -  You get a thorough manual which includes an introductory
                   course in computer hardware, software, and DOS.
                -  Telephone help is available Tuesday through Friday,
                   10am-6pm Mountain Time
                -  PM is a "living" product that is continually developing. 
                   As a registered user you are entitled to download free
                   updates from many BBSs around the world, from the SimTel

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                                      <B><U>PostMaster<D><D>



                   site (and others) on the Internet, and many other
                   sources (such as Shareware collections on CD-ROM). 
                   Updates are also available on disk for the cost of
                   duplicating and mailing (see "How to Order" below).
                -  You can subscribe to receive new versions on disk in the
                   mail about six times per year (see How to Order below).
                -  The Shareware License display and Unregistered Edition
                   delay go away.
                -  It rewards the author for thousands of hours of software
                   development from which you are deriving benefit.  It's
                   the right thing to do and will surely come back to you
                   in blessings & good karma.

                <B>B. <D><B>How To Order<D>

                You may pay by cash, cheque, money order, or credit card. 
          Payment must accompany Purchase Orders.  Since you are using the
          Unregistered Edition, please consider it the case that you are
          paying for delivered merchandise.  When mailing payment please
          send:
                1. U.S. currency, or
                2. Checks or Money Orders in U.S. funds, or
                3. Canadian cheque drawn on a Canadian bank in Canadian
                   funds equivalent to the U.S. amount (if in doubt assume
                   $1 Canadian equals 70 cents U.S.).

                If you prefer to use a credit card, you can order PM from
          Public (software) Library with your MC, Visa, AmEx, or Discover
          card by calling 800-242-4PsL (from overseas: 713-524-6394) or by
          FAX to 713-524-6398 or by CompuServe to 71355,470.  THESE NUMBERS
          ARE FOR ORDERING ONLY.  I CANNOT be reached at those numbers.  To
          contact me for information about dealer pricing, volume
          discounts, site licensing, the status of shipment of the product,
          the latest version number, or for technical information, call
          970-527-6756 or write me at PO Box 132, Paonia, CO USA 81428. 
          With Shareware you try the software before buying it; therefore,
          product returns are not allowed.
                Tell PsL you want to register <B>product #10800<D>.

                <B>C. <D><B>Pricing<D>

          <B>Use License with Disk, US Zip Codes Data Base, and Manual<D> -- $49. 
                This gives you a license to use one copy of PM, a disk with
                the latest Registered Edition, a data base of city names
                for over 70,000 US Zip Codes, the latest version of this
                documentation on disk, PCL soft fonts, notification of
                major updates, and a 3-ring-bound manual printed on either


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                                      <B><U>PostMaster<D><D>



                tree-free or recycled paper.  The manual contains
                instructions for PM as well as a mini-course in computers.

          <B>Wholesale & OEM<D> -- If you want to bundle PM with your own special
                product or service (such as a special mailing list) and
                resell it, please write to me with your idea.

          <B>Site License<D> -- If your firm has multiple computers or network
                stations on which PM will be used you may purchase a Use
                License for the first copy (explained above) plus a Site
                License.  A site license gives a discount based on the
                number of computers you are licensing, for which you
                received a disk for each computer and up to 10 printed
                manuals (additional printed manuals may be purchased as
                well).  Discounts range from 30% to 80%.  Use PM's Site
                License option on the Help menu to print the Site License
                order form.

          <B>Free Updates<D> -- When you register I will send you a "key" which
                will work with future releases.  You can download updates
                from a bulletin board or otherwise obtain an update and it
                will recognize your registration "key".1

          <B>Updates Though the Mail<D> -- Update disks are provided for the cost
                of duplicating and mailing.  Updates are released every 1-8
                weeks.  For current pricing, choose the "Update/Sampler
                form" option under PM's Help menu to print an order form.

          <B>Update Subscription<D> -- You can subscribe to receive updates
                automatically through the mail.  In return you agree to
                reimburse the cost of duplicating & mailing (currently $4
                plus shipping) within 30 days.  There is no time
                commitment; either party may cancel at any time with
                written notice and you may return the last disk within 30
                days in lieu of payment.

                Prices & specifications are subject to change without
          notice.  Vendors & sysops please see VENDOR.DOC & SYSOP.DOC.




          <U>                    <D>

               1  Be sure to <B>delete<D>  CONFIG.WDT from copies  you share with
          BBSs and  others.  Not only  does it contain all  the settings on
          your system and  certain pieces  of your data,  it also  contains
          your registration key and your name.

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                                      <B><U>PostMaster<D><D>



                                <B>INVOICE & REGISTRATION<D>
                     Credit card orders see "How To Order" above

          <B>REMIT TO:<D>                       <B>FROM:<D>

            Angel Babudro                   Name___________________________
            Computer Wizardry
            PO Box 132                      Company________________________
            Paonia, CO  81428
            USA                             Address________________________

                                            _______________________________

                                            Phone__________________________



          <B>Use License<D>      Disk, manual, & computer course    ($49) _______
               (see PM's HELP menu for multiple copy pricing)

          <B>Shipping &<D>       U.S.A. - add $5
           <B>Handling<D>        Canada - add $7
                           Outside U.S.A. & Canada - add $23        _______

                                                  <B>*** T O T A L = $________<D>


          Update        Do you want to receive updates in the      YES [__]
          Subscription  mail every 1 to 4 months for the cost
                        of duplicating & mailing? You'll have       NO [__]
                        30 days in which to pay or return the
                        disk to cancel the subscription.

          Disk size            [ ] 3"            [ ] 5"        [ ] Either
          Drive density        [ ] Low required   [ ] High density (HD) ok
          Do you use FDFORMAT? [ ] Yes: 820k, 1.48Mb, & 1.72Mb disks okay
          Do you own a CD-ROM? [ [ Yes            [ ] No

          Printer make(s) & model(s)______________________________________
          Which version are you using now? (see Help/About screen)________
          I got my copy from _____________________________________________
          I saw a review in_______________________________________________

          Upon receipt of this paid invoice the latest Registered Edition
          disk and any options ordered above will be sent.  Mail with U.S.
          cash, U.S. funds drawn on any bank, or U.S equivalent in Canadian
          funds.  Put comments on back.  Allow 1-4 weeks for the latest
          version to land on your doorstep.  Thank you for registering!

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                                      <B><U>PostMaster<D><D>



          <B>VI.   <D><B>ACKNOWLEDGEMENTS<D>

                Everyone who has given me suggesions or sent me a "bug
          report" has contributed to this product.  I'd like to acknowledge
          the extensive help that some folks have provided, namely Skip
          Taylor of The Researcher's BBS in California, Tom McElvy of
          Pleasure Communications in Virginia, Don Bearor of the Home
          Office On-line in California, Leticia Herr, Gigi Grizzard, James
          Ortt, and Bob Alger of The Sounding Board BBS in Florida.

                Any trademarks I mention here are property of their
          respective owners.


          <B>VII.  <D><B>WHAT DOES THIS SOFTWARE DO?<D>

                <U>PostMaster<D> (or "PM", formerly "What Mailing List" or "WML")
          is a powerful tool for managing and printing postal (mailing)
          lists which combines flexibility and ease of use.  People who use
          PostMaster have rated it higher than competing software in
          practically any price range.  Here is a brief summary of some of
          the outstanding features:

          * Easy & familiar pull-down menus
          * Context-sensitive help (just press the F1 key)
          * Up to 5.5 million entries per file
          * No limit to the number of files
          * Prints envelopes or labels of any type
          * Prints POSTNET 5-, 9-, or 11-digit (DPBC) bar codes for USA
            addresses
          * Phone Book print-out
          * Zip Code Distribution report for bulk mailing
          * Laser, ink jet, and dot matrix printers are fully supported,
            including fonts
          * 4-way indexing with instant switching between any of the four
            indices
          * Selectable 3-way duplicate checking
          * Filters for viewing only part of a file's contents
          * Query on any field's contents, any date range, by group, or
            choose entries at random
          * Unique Group feature lets you define up to 255 groups and then
            place each entry in up to 20 groups for easy selection

                PostMaster is used by retailers, U.S. and Canadian
          government agencies, townships and city agencies, real estate
          agents, service companies, subscription companies (including BBS
          sysops and Internet providers), consultants, churches and other


                                         <B>-8-<D>







                                      <B><U>PostMaster<D><D>



          non-profit organizations, individuals with lots of friends and
          family members, etc.



          <B>VIII. <D><B>HOW TO READ THIS MANUAL<D>

                This shareware manual is intended for people with some
          knowledge of computers, DOS, and data bases.  A detailed manual
          containing an introductory computer course and coverage of more
          advanced topics is provided with the Registered Edition.

                Check the <U>System Requirements<D> section (below) before you
          begin.  Next, read the <U>Using PostMaster for the First Time<D>
          section.  If you are an advanced user this is probably all you
          will need to read before using PostMaster, however you probably
          want to review the Preferences screens to be sure PM will behave
          as you wish.

                The rest of the manual is a reference guide, each menu item
          of PostMaster being described separately.  Once you have PM "up
          and running" use this guide to refer to specific things you want
          more information about.  For example, if you want to understand
          how Groups are used, look up "Groups" in the Table of Contents or
          Index.


          <B>IX.   <D><B>SYSTEM REQUIREMENTS AND LIMITATIONS<D>

                The bare minimum you will need is:
                1.  Any IBM-PC-compatible with a 720k (or larger) floppy
                    disk drive or a hard disk drive
                2.  At least 400k of free RAM (use CHKDSK or MEM)
                3.  One of the operating systems listed below

                I recommend you have:
                1.  An 80286 or faster computer
                2.  A hard disk with at least one megabyte of free space
                    and an access time below 30ms
                3.  512k or more available expanded or extended memory
                4.  A hard disk cache

                PostMaster has been tested and found to work properly with
          the following Disk Operating Systems (DOS) and command
          interpreters:




                                         <B>-9-<D>







                                      <B><U>PostMaster<D><D>



                * PC-DOS 3.32 and 6.1
                * MS-DOS 5.0, 6.2, and 6.22
                * 4DOS 4.0, 5.0, and 5.5
                * DR-DOS 6 and Novell DOS 7
                * OS/2 2.1 and 3.0 (Warp)

                You will need 800kb to 1.4Mb of disk space for the
          programme files, depending on which optional files you decide to
          keep on your disk, plus about 5Mb for the optional US Zip Codes
          data base, plus space for the files you will create.  You may
          keep the data files and programme files in different directories
          or on different disks, so floppy disk use is possible although it
          will be very slow compared to a hard disk.

                PostMaster will detect whether you have a monochrome or
          colour card installed, but it cannot detect what type of monitor
          you have.  If you have a monochrome (black & white, green, etc.)
          monitor with a CGA, EGA, or VGA controller (this includes lap-top
          & notebook computers) the screen may be difficult to read.  If
          so, try starting with the "/Monochrome" switch like so: "PM /M".

                <B>A.  <D><B>Practical File Size Limitations<D>

                Although PostMaster has a <U>theoretical<D> limit of 5.5 million
          names per mailing list file, you would need a super-computer and
          a lot of time to manage such a mammoth file.  The number of names
          you can manage within a single disk file depends on the speed of
          the components in your computer (especially the hard disk and
          CPU).  Here are my ideas of what you can reasonably expect from
          different computer systems:

                <U>Computer CPU Type<D>                 <U>Practical File Size Limit<D>

                PC/XT (4.77MHz)                        300 entries per file
                286, 8MHz to 20MHz            700 to 1,000 entries per file
                386dx, 16MHz to 40MHz       1,000 to 4,000 entries per file
                486dx, 33MHz to 133MHz     4,000 to 12,000 entries per file



          <U>                    <D>

               2  PC-DOS or MS-DOS version  3.1 or later  should work fine.
          Except for file locking, previous versions should also work fine.
          However, WML has <B>only<D> been tested with the versions listed above,
          so I cannot  guarantee the performance  with other DOSs.   If you
          are using  an older  DOS, I  recommend  upgrading to  one of  the
          versions listed above.

                                         <B>-10-<D>







                                      <B><U>PostMaster<D><D>



                586 (Pentium)3             5,000 to 15,000 entries per file

                If you are a patient person, you may feel comfortable with
          going well over these guidelines, and vice versa for impatient
          people.4  In making these estimates I am assuming that a disk
          cache (such as SmartDrive) is being used on all but a PC/XT and
          that people running a 486 expect faster response than people
          using XTs - a 486 can access a huge file faster than a PC/XT can
          access a tiny one.

                You can store millions of entries by creating hundreds of
          files, although duplicate checking will only work within a single
          file.  You can consolidate or separate files at any time, so you
          can enter your data now and experiment with different ways of
          organizing it as you please.

                <B>B.  <D><B>Printers<D>

                PostMaster supports two types of printers concurrently -- a
          laser printer and a dot matrix printer on LPT1, LPT2, or LPT3. 
          The laser printer must be a PCL 1-5 printer (compatible with H-P
          LaserJet I, II, or III).  PM has been tested on Panasonic 4450
          (H-P LaserJet I-compatible) and H-P LaserJet III & IV laser
          printers.  I'm sure there are some lasers which could be better
          supported, so let me know if you own one of them.  PCL 5 laser
          owners will be happy to know that they can use the scalable
          fonts.

                If your printer is not on the list check in your printer's
          manual for its compatibility.  Most dot matrix printers are
          compatible with Epson or IBM, so try these if you can't find a
          proper match.  If you have trouble, send me a note with your
          printer model & the problem.

                <B>C.  <D><B>Serial Printers<D>

                PostMaster directly accesses the parallel (printer) ports
          LPT1, 2, or 3, but does not have direct access to serial ports
          COM1, COM2, etc.  If you have an older dot matrix or laser
          printer which has a serial interface and you have less than three
          parallel ports in your system, you can tell the computer to route
          <U>                    <D>

               3  586 estimates are theoretical; the others are based on my
          personal experience.

               4 I know  of one WML user  who has over 25,000  entries in a
          single file on an 80486 computer.

                                         <B>-11-<D>







                                      <B><U>PostMaster<D><D>



          one of the LPT ports to one of the COM ports.  Setting things up
          in this way will allow all DOS software in your computer to
          access your serial printer using the more common parallel port
          names.

                The command to use is "MODE".  MODE is used to tell DOS the
          speed of the serial port and to redirect one port to another. 
          First you set the speed with the command
          "MODE COMx:speed,parity,databits,stopbits,p".  To redirect a
          parallel port to a serial port the command is "MODE LPTx:=COMy:".

                EXAMPLE: Let's say you have a parallel printer hooked
                up on the LPT1 port and you have no other parallel
                ports in your computer5, your mouse is hooked up to
                the COM1 serial port, and your serial printer is
                hooked up to COM2.  You could tell DOS to redirect
                LPT2 to COM2 (in other words, if you print something
                to LPT2 DOS will redirect it to the COM2 port) by
                typing "MODE LPT2:=COM2:" at a DOS prompt.  Most
                folks with a serial printer place MODE lines in the
                AUTOEXEC.BAT file so that the computer performs the
                function every time it is started, so you might want
                to check your AUTOEXEC.BAT file to see if these lines
                already exist.

                <B>D.  <D><B>What happens after 1999?<D>

                As we approach the year 2000 many people (banks especially)
          are concerned about their software's ability to handle dates
          after December 31, 1999.  PM users have nothing to worry about
          because PostMaster's design currently handles dates to December
          31, 2042.

                <B>E.  <D><B>Networks<D>

                PostMaster has file "locks" which allow it to be safely
          used on networks which use the DOS SHARE utility.  LANtastic and
          WFW use SHARE, as do the majority of networks.  OS/2 does not use
          SHARE but has a method which I am told is similar and works
          properly with PM.  If you experience any problems using PM on a
          network please tell me about it so that it may be corrected.


          <U>                    <D>

               5 If  you have MS-DOS 6.0 or later you can type "MSD" at the
          DOS  prompt  (without  the  quotation marks).    This  diagnostic
          utility will tell you how many parallel & serial ports you have.

                                         <B>-12-<D>







                                      <B><U>PostMaster<D><D>



                PostMaster will allow one station to open a particular
          mailing list (.WML) file.  The configuration, abbreviation,
          group, and zip codes files may be shared by more than one
          station.  Thus, you may have several network stations running the
          same copy of PM but using different mailing list files.  If you
          need to consolidate the data into a single file you may do so
          using the Import function (unfortunately this does not provide
          duplicate checking as names are entered, but you can check for
          duplicates as each file is imported).

                <B>F.  <D><B>Using With MS Windows<D>

                PostMaster can be run as a DOS application under Windows
          3.1 although it is not a Windows application (in other words, it
          runs the same in DOS or Windows).  If you don't use Windows or
          use it only occasionally (as I do), then use PM from DOS since it
          will work better without Windows' quirks & overhead.  If you
          normally have Windows loaded, however, then go ahead and set up
          an icon for PostMaster.  To do this:

                1. Highlight or create a group to hold the icon
                2. Choose <B><U>F<D>ile<D>, <B><U>N<D>ew<D> to create a program item.
                   a. Place a description (such as "PostMaster") in the
                      Description box.
                   b. Put C:\PM\PM.PIF in the Command Line box.  If you
                      have PM in a different location then change this line
                      accordingly and use Windows' PIF Editor (in the Main
                      Group) to edit PM.PIF to contain the proper drive and
                      path.
                   c. Leave the Working Directory blank.
                   d. The Short-cut Keys are up to you.

                You may also use Windows' File Manager's "Associate"
          feature to connect ".WML" files with the PM programme.  If you do
          this you can double-click on a PostMaster data file from the File
          Manager and Windows will automatically launch PM using that data
          file.  To do this open File Manager, highlight a .WML file (with
          one click), then choose <B><U>F<D>ile<D>, <B><U>A<D>ssociate<D>.

                NOTE REGARDING PM.PIF FILE:  PostMaster needs to have
                zero EMS or at least 160k of EMS (expanded memory) --
                either way will work fine.  However, if there is less
                than 160kb free EMS PostMaster will not run.  If you
                have been unable to get PM run under Windows, this is
                probably the reason.

                Windows dynamically allocates memory so you can tell
                it how much EMS to give a programme.  If you don't

                                         <B>-13-<D>







                                      <B><U>PostMaster<D><D>



                tell Windows about the programme's needs I've noticed
                it gives sets aside 256kb of total EMS, about 16kb of
                which is available to PM (which doesn't work).  The
                PM.PIF file included with PostMaster instructs
                Windows to provide the needed amount of EMS memory.

                If you already have an icon for PostMaster (or WML)
                and wish to change it to use the PM.PIF file, click
                once on the icon, press Alt-Enter ("Properties") and
                this will open the same definition window that you
                see when creating a new icon.  In the Command Line
                box, enter PM.PIF (instead of PM.EXE).

                To associate .WML files with PostMaster, access File
                Manager, click once on a .WML file, then choose File,
                Associate, and when the Associate window pops open click on
                the Browse button.  Navigate the directory to your PM
                directory -- for most folks that will mean: 1) double-click
                on "C:\" at the top of the directory box; 2) scroll the
                directory display, if necessary, until you see "PM" or
                "WML" or whatever name you used; 3) double-click on the
                PostMaster directory; 4) Click on PM.PIF in the left-hand
                "file window" then click "Ok".

                <B>G.  <D><B>Using With 4DOS<D>

                PostMaster has been tested with 4DOS versions 4.0 through
          5.5.  PM uses the standard 4DOS "DESCRIPT.ION" file to store,
          update, and access long file descriptions.  If you use 4DOS, when
          you issue the DIR command from DOS you will see the file
          descriptions that you entered for your PM files.  Likewise, if
          you use the 4DOS DESCRIBE command to change the description of a
          ".WML" file, the new description will be used by PostMaster.


          <B>X.    <D><B>USING PostMaster FOR THE FIRST TIME<D>

                <B>A.  <D><B>Quick Start<D>

                If you received PostMaster on disk you will have already
          used the INSTALL programme to install it on your hard disk or
          high-capacity floppy.  Likewise, if you received PM from a BBS
          you have already expanded the archive in which PostMaster came. 
          So you should already have done these steps:

                1. Created a directory for PostMaster (or specified one in
                   the INSTALL programme), such as C:\PM.  I strongly
                   recommend that you place PM (as with all software) in

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                                      <B><U>PostMaster<D><D>



                   its own directory rather than mixing packages in the
                   same directory.
                2. If you got PM from a BBS you should have changed to that
                   directory (e.g., CD \PM) and then expanded the archive,
                   placing all the files in that directory.

                Once PostMaster is installed on your hard disk here are the
          steps needed to begin using it right away:

                1. Type "PM" at the DOS prompt.
                2. Press "P" or click with a mouse to pull down the
                   Preferences menu.
                3. At the very least you will probably want to set up a
                   printer.  I suggest you go down the list of Preferences
                   screens and fill in each preference window as necessary. 
                   Press <F1> while the cursor is on a field to get
                   context-sensitive help.
                4. Use <B>F<D>ile, <B>N<D>ew to create a new (blank) file.  All mailing
                   list entries must be placed within a file, so you must
                   open or create a file before entering, importing, or
                   exporting data.  Once a file is open, you will see its
                   name displayed at the top of the screen.

                <B>NOTE<D>   To view information about an item on the screen:
                       1. Position the cursor (use keyboard arrows or move
                       the mouse cursor then click the left button once) on
                       the item you want more information about.
                       2. Look at the lower left portion of the screen for
                       the "<F1>/Help" message which tells you whether help
                       is available.  Press the <F1> key to open the Help
                       window.

                <B>NOTE<D>   PostMaster may be started from any disk or
                       directory.  The configuration, group, abbreviation,
                       and zip code files will be accessed from whatever
                       directory contains PM.EXE (most likely C:\PM).  The
                       directory and file last in use when PostMaster was
                       exited normally are automatically accessed.

                <B>TIP<D>    Aligning label sheets involves setting the top and
                       left margins, and it sometimes takes a bit of
                       experimenting to get it just right.  Print a "test
                       batch" on plain paper then hold the paper and the
                       labels together up to a light source to see if
                       everything lines up properly.  The top and left
                       margins are set on the Envelopes Preferences screen.



                                         <B>-15-<D>







                                      <B><U>PostMaster<D><D>



                <B>B. <D><B>Quick Exit<D>

                PostMaster has a Quick Exit feature which ends the
          programme with a single key:  Just press the <B><F10><D> key at any
          time.

                <B>C. <D><B>Updating To a Newer Release<D>

                If you download PostMaster from a bulletin board (BBS) or
          get a copy from a friend or shareware vendor, just replace
          (overwrite) the old files with the new ones.  As you extract an
          archive you will be prompted for each file to be over-written;
          using DOS COPY the files may be replaced without prompting.  The
          new version will "see" your registration "key" and operate as a
          registered copy.  If you can't find PM on a bulletin board in
          your area, you may want to ask a sysop if s/he can FREQ (File
          REQuest) the file from one of the BBS networks listed in the
          "Technical Support (How To Reach Me)" section or you can also
          send for a disk to be mailed to you (see "Updates" section above
          or the Help, Update Form menu item within PostMaster).

                <B>D. <D><B>Choosing a Directory for PostMaster<D>

                It is a good idea to install PostMaster in its own
          directory under the root.  Giving each software package its own
          directory keeps things organized and can improve file access
          speed.  Besides this, the root directory has a limit to the
          number of files it may contain whereas a subdirectory may contain
          any number of files.  The directory C:\PM (or another valid drive
          letter) is a good choice, or you might want to put all of
          business software under a directory called "\APPS" on drive D:
          and so would use "D:\APPS\PM".

                You may organize things further by placing your data files
          and programme files in different drives and/or directories.  This
          makes it possible to have PostMaster on your hard disk and use
          data files on floppy disks, for example.

                <B>E. <D><B>Using an LCD or Monochrome Screen with a Colour Card<D>

                If you have a monochrome (Black & White) monitor connected
          to a colour adapter card or a lap-top or notebook computer with
          an LCD screen, you will see shades of grey instead of colours. 
          This may not be very readable.  You can force PostMaster to run
          in monochrome mode by using the "/M" switch like so:

                PM /M


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                                      <B><U>PostMaster<D><D>



                <B>F. <D><B>Specifying a Data Drive and/or Directory<D>

                When you start PostMaster it attempts to open the file
          which was open when it was last ended.  This includes changing
          the drive and directory to that which contains this file.  You
          may specify a disk drive, directory, and/or file name on PM's
          command line to override the automatic process.  The ability to
          navigate a hard disk is much more easily achieved through the use
          of PM's File Window, however, this ability is useful in batch
          files or for being able to double-click on a data file while
          using Windows' File Manager and have PostMaster open that file at
          start-up.

                The command syntax is:

                PM [d:[\pathname\[filename]]]

                Here are some examples:

                   <B>PM B:<D> starts PostMaster using the default directory on
                drive B: for data files.

                   <B>PM C:\DATA\<D> starts PostMaster in the C:\DATA\ directory.

                   <B>PM C:\DATA<D> starts PostMaster; if the file C:\DATA.WML
                exists it will be opened for use, otherwise the directory
                C:\DATA\ will be the initial data directory.

                   <B>PM C:\DATA\MYFILE.WML<D> starts PostMaster in the data
                directory C:\DATA\ and opens the file MYFILE.WML.

                <B>G. <D><B>Using the Menus<D>

                PostMaster uses CUA-style pull-down menus, which is the
          standard used by QuickBASIC, Macintosh, and Windows.  Basically,
          there is a horizontal menu of choices -- File, Data Entry, etc. 
          Under each of the horizontal choices is a menu of functions
          pertaining to that item -- it is a two-dimensional menu, in other
          words.  The last item of the left-most menu is always Exit, to
          end the programme or the sub-menu you are on.

                There are two ways to select an item from the main menu:

                1. Press the letter which is highlighted in the option's
                   name
                2. Use the Up/Down/Right/Left arrows to highlight the
                   option you want then press <B><Enter><D> (a.k.a. RETURN or
                   CR).

                                         <B>-17-<D>







                                      <B><U>PostMaster<D><D>



                Certain pop-up menus do not have a highlighted letter
          associated with each option.  On these menus you must use the
          arrow keys to highlight your choice then press <B><Enter><D>.

                If you want to cancel an operation you selected, just press
          the Esc ("Escape") key.

                <B>H. <D><B>Status Line<D>

                At the top of your screen is either PostMaster's title or
          the name or description of the file you have open.  At the bottom
          of the screen is a status line which looks like this:

                Total|Selected|Bad/Omit|Pack|Index|01-01-1980

                From left to right the items are:
                1.  Total records in the open file
                2.  Total records selected for printing
                3.  Total records bad or excluded from mailings
                4.  The word |Pack| if there are entries which are marked
                    for deletion
                5.  Active indexing method: name, company, address, or zip
                6.  To-day's date (so far as the computer knows).  If you
                    have a filter chosen, this will be replaced with
                    "<B>Filter<D>" followed by a word indicating the single
                    filter in use or the first letter of each of multiple
                    filters in use.  If the filter message is <B>bright<D> the
                    selection is  unchanged, otherwise changes have
                    occurred.  For example, suppose you have set the filter
                    to "Selected" then cleared the selection status of a
                    record.  The filter message would change to dim since
                    the filter is no longer accurate.


          <B>XI.   <D><B>MANAGING & PRINTING YOUR FILES<D>

                The "File" menu contains options to use and manage your
          files and to print entries from these files.  Below is a summary
          of the choices under the File menu.  The letter of each line
          which is shown in <B>bold<D> may be pressed to select the function or
          you can use the up & down arrow keys to highlight the choice then
          press the ENTER key.

                  <B>O<D>pen - Open an existing mailing list file
                  <B>N<D>ew - Create a new mailing list file
                  <B>C<D>lose - Close the open file
                  <B>D<D>elete - Erase a file from the disk
                  C<B>h<D>ange - Rename a file and/or change its description

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                                      <B><U>PostMaster<D><D>



                  Cop<B>y<D> - Make a back-up copy of data files or restore data
                    files from a back-up copy
                  <B>F<D>ormat Floppies - Format floppy disks (for back-up use)
                  Re-<B>i<D>ndex - Re-build the index files for the open mailing
                    list file.  This is normally handled automatically, but
                    there may be times when PM cannot detect an error and
                    you must perform this function yourself.
                  P<B>a<D>ck - Remove entries which are flagged to be deleted
                  I<B>m<D>port - Bring data into the open file from another file
                    format
                  <B>E<D>xport - Send data to a different file format
                  <B>P<D>rint/Select/Query - Menu of ways to print your list,
                    choose which entries are to be printed or otherwise
                    operated upon, and search the file
                  E<B>x<D>it - End PostMaster and return to DOS

                Many of these options cannot be used at certain times.  For
          example, if you have an no printer defined, the Print option is
          useless so PM won't let you use it.  Valid options have a bright
          white letter; non-valid ones are gray with no highlighted letter.

                <B>A.  <D><B>Creating a New File<D>

                <U>PostMaster<D> can list up to 5.5 million files in a single
          directory.  That should work for a while, eh?!  You might also
          choose to organize your files by using more than one directory.

                When you choose the <B>F<D>ile/<B>N<D>ew option you will see the File
          Window displayed on the screen and the cursor will be positioned
          in the file name box at the top left of the window.  Enter a file
          name in this box that is up to eight characters long, consisting
          of letters and/or numbers.  When you press ENTER the cursor will
          move to the Description line where you may type anything at all
          to describe the file (you will be able to read these descriptions
          for all PM functions that use the File Window).  The description
          is optional and can be changed as desired.  If you wish, you may
          change the drive and/or directory in which the file will be
          stored.

                If you would like to create a new directory to hold certain
          mailing list files simply press the TAB key until the "Mk Dir"
          (Make Directory) button is highlighted then press ENTER.  With a
          mouse just click on the button.  A small window will appear in
          which you may enter up to 8 characters for the new directory
          name.  Once you provide a name and press ENTER the directories
          will be re-read and you will see your new directory in the list. 
          Just TAB over to the directory window and highlight your new
          directory (or click on it with a mouse).

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                                      <B><U>PostMaster<D><D>



                Once you have entered a description and/or set the desired
          drive & directory just press ENTER or click on the "Ok" button. 
          If you entered a valid name then your new file will be created
          and opened for use.

                <B>B.  <D><B>Opening an Existing File<D>

                Just like using a filing cabinet, you have to open a file
          before you can see what's in it.  <B>F<D>ile/<B>O<D>pen presents you with the
          File Window which lets you look inside the filing cabinet (a
          disk) and choose a file to open.

                Note that entries will be displayed and printed in the
          order indicated on the bottom status line.  To change the
          indexing sequence use the Index menu.

                <B>C.  <D><B>Saving/Closing a File<D>

                PostMaster saves your information every time you change
          something.  If you enter information and press the Esc key or
          click on a "Cancel" button with your mouse a message will warn
          you about losing any changes you have made.  The only danger
          comes with a power outage or anything else that causes PM to end
          improperly (such as pressing the reset button or Ctrl-Alt-Del). 
          However, even in this case the only thing you would lose are any
          changes to the entry displayed on the screen.  Just the same,
          it's safest to use <B>F<D>ile/<B>C<D>lose when you will be away from your
          computer for a while.  That way if anything happens while you are
          away your information is saved.

                <B>D.  <D><B>Deleting a File<D>

                You may delete files using the <B>O<D>pen & Manage option on the
          top of the <B>F<D>ile menu.  When you select this option you will see
          the File Window; one of the buttons on the right is "Delete".

                1.  From the list of files, highlight the one you wish to
                    erase from disk.
                2.  Press the TAB key until the "Delete" button is
                    highlighted then press ENTER, of click on "Delete" with
                    a mouse.
                3.  PostMaster will tell you which files it is about to
                    erase and ask permission to continue.  You may click on
                    "Ok", press the TAB key until "Ok" is highlighted then
                    press ENTER, or press the letter "O" (which is the
                    highlighted letter for "Ok"; if you can't tell which
                    letter is the highlighted one try turning your
                    monitor's contract up & brightness down).

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                                      <B><U>PostMaster<D><D>



                <B>E.  <D><B>Changing a File's Name & Description<D>

                Changing anything about a file is easy to do using the <B>O<D>pen
          & Manage option at the top of the <B>F<D>ile menu.  Once the File
          Window appears use the arrow keys to highlight the file you wish
          to change, then press the TAB key until the cursor is on the
          Description line.  Change the description as desired.  If you
          want to change a file's name press TAB until the "Rename" button
          is highlighted then press ENTER.

                Alternately you may use a mouse to choose a file, click on
          the Description field, and/or click on the "Rename" button.

                <B>F.  <D><B>Copying Files<D>

                To copy a particular file between computers (say, a lap-top
          and desk-top) you will need to copy more than just the data file
          for proper operation.  A complete set of data consists of:

                1. The data file (ending in WML)
                2. The index files (ending in IX*)
                3. The group definitions (files matching GROUPS.*)

                You can re-create the index files if you do not copy them,
          but it is usually faster to copy them.  If the GROUPS files are
          missing you will not be able to select records by group nor will
          you be able to change or view the group settings.

                The easiest way to be sure you have it all is to copy all
          of your data files using the <B>B<D>ack-up & Restore option under the
          <B>F<D>ile menu.  Alternately, you can use the DOS copy command to copy
          the files outlined above.

                    1. <U>Using DOS Commands<D>

                    The <B>B<D>ack-up & Restore function is described in the next
                section.  Here is an example using DOS:  Let's say you have
                several mailing list files and you only want to put one of
                them on a 3.5" floppy to use on your lap-top.  Let's call
                the list MYLIST and assume that your 3.5" disk drive is B:

                1. Go to your PM directory on the hard disk (e.g., <B>CD \PM<D>)
                2. <B>COPY MYLIST.* B:<D> to copy the data & index files
                3. <B>COPY GROUPS.* B:<D> to copy the group definitions





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                                      <B><U>PostMaster<D><D>



                    2. <U>Using Back-up & Restore<D>

                    Your computer is a machine and one day it will break
                down as all machines do.  <B>F<D>ile/<B>B<D>ack-up & Restore protects
                your information by allowing you to copy your data to and
                from other disks.  To determine when it is time to make a
                back-up copy of your information consider a hard disk
                failure.  Feeling suicidal?  It's time to make a back-up
                copy.

                    When using floppy disks remember that a disk must be
                formatted before use.  You can use the same back-up disk or
                directory over and over again - each new copy will
                over-write the old one - but it is a good idea to alternate
                at least three back-up copies just in case there is a
                problem (such as a power outage) while you are creating a
                copy.  In this case if the computer "crashed" and the back-
                up was incomplete you would still have two other back-up
                copies on which to rely.

                    Using compression software packs more information in
                less space (so you can use fewer floppy disks) but requires
                more memory (RAM).  The compression software PostMaster is
                programmed to use and their memory requirements are as
                follows:

                ARJ 2.41 needs at least 300k free
                LHARC 2.13 needs at least 189k free
                PKZip 2.04g needs at least 157k free

                    PostMaster automatically checks the amount of free
                memory and allows you to choose only from those compression
                programmes which are found on your hard disk and will run
                with the memory you have available.

                    3. <U>Using the back-up option<D>

                    After you choose the back-up option a summary window
                pops open and a menu of methods will be presented, starting
                with "DOS Copy" and including each compression technique
                which is found on your computer (using your DOS PATH
                setting) and for which you have enough free memory.  Once
                you choose a method you are asked to enter the back-up
                destination (which is typically a floppy disk drive, such
                as A:, but you may decide to back-up to another hard disk,
                a network drive, etc.).  All PostMaster data files will
                then be backed-up to the destination disk and directory
                using the method shown in the window.

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                                      <B><U>PostMaster<D><D>



                    4. <U>Using the restore option<D>

                    If you ever need to recover data files from a floppy
                disk you made using the Back-up operation, just place the
                floppy disk in its drive and select <B>F<D>ile/<B>B<D>ack-up & Restore
                and then choose "Restore."  The first thing you will be
                asked is to specify the disk drive from which to restore
                files.  Once you highlight a drive and press ENTER the list
                of files on that disk will be shown - individual data files
                as well as any compressed archives.

                    Highlight each file you wish to restore and press the
                SpaceBar key; you will see an arrow appear next to each
                file as it is selected.  If you change your mind, just
                press the SpaceBar again and the arrow will go away,
                indicating that the file will not be restored. 
                Alternately, you may use the mouse and click the left
                button instead of using the arrow keys and SpaceBar.

                    Once you have selected all the files you wish to
                restore press the ENTER key or click on the "Ok" button
                with a mouse.  Each file will be copied into the current
                data directory.6  Any compressed archives being restored
                will automatically be expanded.

                <B>G.  <D><B>Formatting Floppy Disks<D>

                This option is for those times when you have decided to
          make a back-up copy of your data but don't have a formatted disk
          handy or want to re-format a disk to check for any bad spots. 
          <B>F<D>ile/<B>F<D>ormat Floppies lets you format a floppy disk to your
          computer's standard density without exiting PM.  By "standard
          density" I mean that if you have a high density drive you can
          only format high density disks (in other words, PM doesn't pass
          any parameters to DOS FORMAT).  There is an exception to this:

                If you have <U>What Floppy Format?<D> (WFF.EXE) available
          somewhere in your DOS search path, PostMaster will automatically
          access it for formatting floppy disks so you can format any kind
          of disk using FDFORMAT.  (You will receive a complimentary copy
          of the latest version of WFF with your PostMaster registration. 
          <U>                    <D>

               6  The directory from which WML is started is considered the
          data  directory -  it is where  the data  files are  stored.  For
          example, if you are in the C:\WML\DATA directory and you  run WML
          from  there, then files will  be created in,  backed-up from, and
          restored to this directory.

                                         <B>-23-<D>







                                      <B><U>PostMaster<D><D>



          FDFORMAT is a Freeware product by another author and can be found
          on my support BBSs.)

                <B>H.  <D><B>Fixing Damaged Index Files (Re-Indexing)<D>

                Sometimes a data base's index files can be damaged.  This
          can typically happen with a power outage, resetting the computer
          (pressing Ctrl-Alt-Del or the Reset button) while running PM,
          etc.  Most often PostMaster will detect a problem with the index
          files and correct it automatically, but there may be times when
          it cannot detect a problem.  If it ever seems like entries are
          missing from your files or the record counts are off, use the
          <B>F<D>ile/<B>R<D>e-Index option to re-build the indices and count the
          Selected, Bad, Omit, and Deleted entries for the open mailing
          list file.

                <B>I.  <D><B>Removing Records Which Are Marked for Deletion<D>
                    <B>(Packing)<D>

                <B>F<D>ile/P<B>a<D>ck is used to remove deleted records from the
          mailing list data base which is currently in use.  Entries which
          are marked for deletion remain in a mailing list file the file is
          Packed.  This can be handy if you accidentally mark a record for
          deletion because you can "un-mark" it; or you could use this
          feature to mark all the records you want to delete then review
          the records on the screen before actually packing the file.

                <B>J.  <D><B>Importing Data from Other Software<D>

                <B>F<D>ile/<B>I<D>mport allows you to read data from other files to
          become a part of the mailing list file you are using (the Open
          file, shown at the top of the screen).  Once you select import,
          you will be shown a menu of file types, including:

                - ASCII file
                - PM/WML file
                - DBF file
                - WordPerfect file

                There are two items on the General Preferences screen which
          affect the way files are imported:  the Import Duplicate Rule and
          Import Technique.  The former setting determines how duplicate
          entries will be handled, the latter determines how PM will handle
          missing data in the name and company name fields.  Refer to the
          Preferences section for more details about these two items.

                While importing, PostMaster checks for a valid zip/postal
          codes.  If an entry contains a potentially bad code the entry is

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                                      <B><U>PostMaster<D><D>



          flagged as "Selected to print" so that you may easily review
          these entries after importing is completed.

                To begin importing a file, choose the <B>I<D>mport option on the
          File menu, then highlight the type of file you would like to
          import and press <B><Enter><D>.

                <B>Note:<D>  In importing you will be defining the fields of the
                    imported file.  The definitions you give PM can be
                    saved and loaded so that you need only define a type of
                    file once.  Before you begin importing, PostMaster will
                    ask if you would like to save the definition (or you
                    can press the <F7> key to save the definition).  The
                    next time you are importing a file with the same field
                    layout, you can retrieve the saved definition by
                    pressing the <F5> key.  When you press <F5> PM will
                    open it's File Window from which will display any saved
                    definitions.  You can navigate to other disks or
                    directories, if necessary, in order to choose the
                    definition you wish to use.  Once you choose a
                    definition, you will see the layout in PM's double
                    import windows (as defined below), at which point you
                    can change anything, as necessary.

                Instructions for importing each file type are contained in
          the following sections.

                    1. <U>Importing ASCII files<D>

                    An ASCII file must be either comma delimited (i.e.,
                commas separate each field) or have fixed field lengths
                (i.e., each field must always be exactly the same size,
                padded with trailing spaces where necessary).  In addition,
                there must be one record per line (in more technical terms,
                that means a CR+LF marks the end of each record). 
                Quotation marks may or may not be present, however, if
                fields contain commas (for example, "Frank Smith, Jr.")
                then fields must be surrounded by quotation marks in order
                for PM to properly figure out where each field ends.

                    PostMaster automatically detects CP/M NAD ASCII files
                and you can define the layout for <B>any<D> ASCII file.  You can
                save and retrieve import definitions, so if you are always
                importing files which are formatted in the same way you can
                define the layout once and then simply retrieve it each
                time you need it.



                                         <B>-25-<D>







                                      <B><U>PostMaster<D><D>



                    The first thing PM asks is for the name of the file to
                import.  You can either enter the full file name (e.g.,
                A:\DATA\YAK.TXT) or you can enter a file specification
                (e.g., *.TXT or *.LST or whatever).  If you use an asterisk
                or question marks (known as DOS "wild cards") then PM will
                pop open the File Window so that you can search your disk
                drives for files matching the specification you entered.

                    If you are importing a fixed-field-length ASCII file,
                the next screen you will see is one which lets you define
                the beginning & ending column position of each field.  On
                the screen you will see the first record of the import file
                displayed along with numbers above it indicating the column
                number.  In a box near the lower left of the screen you
                will see the cursor waiting for you to enter the ending
                position of a field (PM assumes that valid data begins in
                column one; if you want to ignore the first field of an
                import file you can do so on the next screen, but you must
                define all of the fields on this screen).

                    So, for example, the first field might be a company
                name which is 30 characters long (going from column 1 to
                column 30), so you would enter "30" and press <Enter>. 
                Next might be an address line which is 30 characters long
                (going from column 31 to column 60) so you would enter "60"
                and press <Enter>.  When you have defined the entire record
                (that is, when you enter the right-most column number), PM
                advances to the next screen.

                    After specifying the comma-delimited ASCII file's name
                or defining the fixed-field-length ASCII file's record
                layout, PostMaster next shows a screen with two windows: 1)
                on the right, a window with the name of each PM field and
                it's length (in characters), and 2) on the left, a window
                showing the input file's fields which are assigned to the
                highlighted PM field (when nothing is defined, you will see
                "None" in the left-hand window).

                    Use the arrow keys to highlight a PostMaster field then
                press the <F3> key.  A window showing the data from the
                first record of the file will open, with each field on a
                separate line.  Just highlight the fields which belong to
                the PM field and press the <SpaceBar> to toggle the field
                "on" and "off" - an arrow will appear next to each field
                that is chosen.  When you have chosen all the fields you
                wish to place in the highlighted PM field, press <Enter>. 
                You may choose as many fields as you like to be placed in a
                single PM field.  Multiple import fields will be placed

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                                      <B><U>PostMaster<D><D>



                together with a space in-between.  If you define too much
                data to be placed in a PM field then the imported data will
                be truncated (cut off) as necessary.

                    For example, you might highlight the PM field
                "Company", press <F3>, then use the down arrow to highlight
                a company name field, then press the <SpaceBar>, then press
                <Enter>.  Perhaps the import file contains 10 short comment
                fields; you could place several of the import comment
                fields into each of PM's three comment fields.

                    To view the definition of each PostMaster field just
                press the up and down arrow keys and watch the contents of
                the window on the left - it will change to reflect the
                definition of each field.

                    To clear the definition for a field press <F3> to bring
                up the list of input fields (you will see arrows
                highlighting the chosen fields) and press the <Esc> key. 
                Alternately you may highlight an input field and press the
                <SpaceBar> to toggle the arrow on & off.

                    Once you have finished defining how PM is to import the
                ASCII file you can save the definition for future use. 
                Just press the <F7> key and enter a name for the
                definition.  To begin importing, press the <F9> key.

                <B>Note:<D>  If you enter or change the field definition and
                    press <F9> without pressing <F7> first, PM will ask if
                    you want to save the definition, so you are never in
                    danger of accidentally losing an import definition.

                    2. <U>Importing WML/PM files<D>

                    This option is handy for consolidating several
                PostMaster (or What Mailing List?) files into one.  Just
                select <B>File, Import, WML/PM<D> and you will see the file list
                box.  Choose a file, then choose whether to import all of
                the records or just those which are selected for printing,
                and away it goes.  As usual, you will see a progress graph
                and the record number count on the bottom status line will
                be updated.

                    This is a handy way to separate a group of entries
                which have grown too large.  For example, let's say you had
                a list of clients grouped by occupation and one occupation
                became so large that you wanted to put them in a separate
                file.  You could select all of the records with that

                                         <B>-27-<D>







                                      <B><U>PostMaster<D><D>



                particular group for printing.  Then, create a new file and
                import the selected records.  Back in your old file you can
                delete all of the selected records.  Now you have a new
                file with just the records you want in it.

                    3. <U>Importing DBF (dBase) files<D>

                    PostMaster's DBF import can handle any file made by
                dBase III, FoxBase, dB XL, dB Fast, QuickSilver, Clipper,
                or any other dBase clone.  Many information organizers
                (including other mailing list managers) use the DBF file
                format or can export to a dBase-III-compatible DBF file. 
                As a general rule, if the file ends in DBF you can probably
                import it into PostMaster.

                    The first thing PM asks is for the name of the file to
                import.  You can either enter the full file name (e.g.,
                A:\DATA\YAK.DBF) or you can enter a file specification
                (e.g., *.DBF).  If you use an asterisk or question marks
                (known as DOS "wild cards") then PM will pop open the File
                Window so that you can search your disk drives for files
                matching the specification you entered.

                    After specifying the file's name, PM next shows a
                screen with two windows: 1) on the right, a window with the
                name of each PM field and it's length (in characters), and
                2) on the left, a window showing the input file's fields
                which are assigned to the highlighted PM field (when
                nothing is defined, you will see "None" in the left-hand
                window).

                    Use the arrow keys to highlight a PM field then press
                the <F3> key.  A window showing the data from the first
                record of the file will open, with each field on a separate
                line.  Just highlight the fields which belong to the PM
                field and press the <SpaceBar> to toggle the field "on" and
                "off" - an arrow will appear next to each field that is
                chosen.  When you have chosen all the fields you wish to
                place in the highlighted PM field, press <Enter>.  You may
                choose as many fields as you like to be placed in a single
                PM field.  Multiple import fields will be placed together
                with a space in-between.  If you define too much data to be
                placed in a PM field then the imported data will be
                truncated (cut off) as necessary.

                    For example, you might highlight the PM field
                "Company", press <F3>, then use the down arrow to highlight
                a company name field, then press the <SpaceBar>, then press

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                <Enter>.  Perhaps the import file contains 10 short comment
                fields; you could place several of the import comment
                fields into each of PostMaster's three comment fields.

                    To view the definition of each PostMaster field just
                press the up and down arrow keys and watch the contents of
                the window on the left - it will change to reflect the
                definition of each field.

                    To clear the definition for a field press <F3> to bring
                up the list of input fields (you will see arrows
                highlighting the chosen fields) and press the <Esc> key. 
                Alternately you may highlight an input field and press the
                <SpaceBar> to toggle the arrow on & off.

                    Once you have finished defining how PM is to import the
                DBF file you can save the definition for future use.  Just
                press the <F7> key and enter a name for the definition.  To
                begin importing, press the <F9> key.

                <B>Note:<D>  If you enter or change the field definition and
                    press <F9> without pressing <F7> first, PM will ask if
                    you want to save the definition, so you are never in
                    danger of accidentally losing an import definition.

                    4. <U>Importing Dr. Data Label files<D>

                    If you have been using the mailing list package, Dr.
                Data Label (DDLABEL), you can easily import your mailing
                lists into PostMaster.  DDLabel, as well as many other
                mailing list packages, uses a dBase-compatible file
                structure.  To import these files just select the dBase DBF
                file import option and enter the path to your DDLabel files
                (e.g., C:\DDLABEL\*.DBF, or you may enter the entire file
                name such as C:\DDLABEL\MYFILE.DBF).

                    Once you have entered the file name correctly and you
                see the import definition screen (see the previous section
                for details), just press the <F5> (Load) key to pop open
                the File Window.  Highlight the file <B>DDLABEL<D> which is found
                in the PM "home" directory.  That's all there is to it. 
                Just press the <F9> key to begin importing.

                    For a more detailed description of the options on the
                dBase/DBF import screen refer to the preceding section,
                "Importing dBase/DBF Files."



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                    5. <U>Importing WordPerfect files<D>

                    You can import WordPerfect version 4 and 5 mail merge
                files into PostMaster using this function.

                    The first thing PM asks is for the name of the file to
                import.  You can either enter the full file name (e.g.,
                A:\DATA\YAK.WP) or you can enter a file specification
                (e.g., *.WP or *.LST or whatever).  If you use an asterisk
                or question marks (known as DOS "wild cards") then PM will
                pop open the File Window so that you can search your disk
                drives for files matching the specification you entered.

                    After specifying the file's name, PostMaster next shows
                a screen with two windows: 1) on the right, a window with
                the name of each PM field and it's length (in characters),
                and 2) on the left, a window showing the input file's
                fields which are assigned to the highlighted PM field (when
                nothing is defined, you will see "None" in the left-hand
                window).

                    Use the arrow keys to highlight a PM field then press
                the <F3> key.  A window showing the data from the first
                record of the file will open, with each field on a separate
                line.  If you are importing a WordPerfect 5.1 file which
                contains field names, then these names will appear in the
                window.  Highlight the field(s) which you want placed in
                the PM field and press the <SpaceBar> to toggle the field
                "on" and "off" - an arrow will appear next to each field
                that is chosen.  When you have chosen all the fields you
                wish to place in the highlighted PM field, press <Enter>. 
                You may choose as many fields as you like to be placed in a
                single PM field.  Multiple import fields will be placed
                together with a space in-between.  If you define too much
                data to be placed in a PM field then the imported data will
                be truncated (cut off) as necessary.

                    For example, you might highlight the PM field
                "Company", press <F3>, then use the down arrow to highlight
                a company name field, then press the <SpaceBar>, then press
                <Enter>.  Perhaps the import file contains 10 short comment
                fields; you could place several of the import comment
                fields into each of PostMaster's three comment fields.

                    To view the definition of each PM field just press the
                up and down arrow keys and watch the contents of the window
                on the left - it will change to reflect the definition of
                each field.

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                    To clear the definition for a field press <F3> to bring
                up the list of input fields (you will see arrows
                highlighting the chosen fields) and press the <Esc> key. 
                Alternately you may highlight an input field and press the
                <SpaceBar> to toggle the arrow on & off.

                    Once you have finished defining how PM is to import the
                WordPerfect file you can save the definition for future
                use.  Just press the <F7> key and enter a name for the
                definition.  To begin importing, press the <F9> key.

                <B>Note:<D>  If you enter or change the field definition and
                    press <F9> without pressing <F7> first, PM will ask if
                    you want to save the definition, so you are never in
                    danger of accidentally losing an import definition.

                    6. <U>Grouping imported entries<D>

                    When importing a data base from another application you
                may have some type of grouping code which you would like
                PostMaster to use in grouping entries.  This can be
                accomplished quite easily.

                    First, import the file into a PM file, assigning the
                code field from the imported file to a comment line.  Then
                access the Print/Select/Query sub-menu.  Choose "All" then
                "Clear", then choose Field_Contents.  From the list of PM
                fields choose the comment line into which you placed the
                grouping code, then enter the code you wish to Select.  Now
                use the Actions menu to assign all selected records to the
                group of your choice.

                <B>Example:<D>  Say you had a list of people who were either
                    members, contributors, staff, or volunteers for an
                    organization, and assume that each entry had a field
                    (or line) which contained a code such as MEM for
                    members, CON for contributors, etc.  When this file is
                    imported you might define the field containing the code
                    to Comment 3.

                    After the file is imported into PostMaster you would
                    access the Print/Select/Query menu, choose "All" then
                    "Clear" to clear all Selected entries, then choose
                    "Field_Contents."  From the field list, you would
                    choose "Comment 3", enter "MEM", then choose the
                    "Select" button.  At this point, all entries with "MEM"
                    in Comment 3 are Selected For Printing.  Next, go to
                    the Actions menu and choose the "Reset Selected to

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                    Groups" option.  PM will present the list of defined
                    groups.  Assuming there is a group called "Members" you
                    would select that group (by highlighting it and then
                    pressing the <SpaceBar>), then press the <F7> key.  PM
                    would then assign all of these entries to that group. 
                    Then you could use the All/Clear option to clear the
                    selection and return to the Field_Contents menu to
                    perform the same actions on the next group of entries.

                <B>K.  <D><B>Exporting Data to Other Applications<D>

                <B>F<D>ile/E<B>x<D>port allows you to write data to a file in a
          different format.  Once you select export, you will be shown a
          menu of file types:

                - ASCII, comma-delimited
                - ASCII, fixed field lengths
                - ASCII, Ventura Publisher
                - Mail Merge, Microsoft Word
                - Mail Merge, WordPerfect

                Highlight the type of file you would like to import and
          press <B><Enter><D>.  Next you will be asked whether you would like to
          export all of the entries in the file, just the domestic entries
          (U.S. or Canada, depending on your country setting), or just the
          entries which are selected for printing.  Highlight your choice
          and press <B><Enter><D> and the export file will be created.

                    1. <U>ASCII, comma-delimited<D>

                    This creates an ASCII (text) file which contains the
                fields you specify.  Each field is enclosed in quotation
                marks and is separated from the next field by a comma. 
                Carriage return & line feed codes (decimal codes 13 and 10)
                end each record (i.e., there is one complete entry (record)
                per line).

                    2. <U>ASCII, fixed field length<D>

                    This creates an ASCII file in which the fields are
                padded to their full length.  For example, if the company
                name is "ABC, Inc." it will have 26 spaces following the
                name since the company name field has room for 35
                characters.  Carriage return & line feed codes (decimal
                codes 13 and 10) end each record.  This is the file format
                required by the U.S. Post Office in order to check your
                files for correct address & 9-digit zip codes.


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                    Note: If your country setting is "USA only" then the
                State field will be a length of two, otherwise it will be a
                length of 15.

                    3. <U>Ventura Publisher<D>

                    This is an ASCII text file with a "TXT" extension which
                can be loaded into a Ventura Publisher chapter file.  Each
                line of the data begins with an "at" sign (@), the name of
                the field, a space, an equal sign (=), another space, and
                then the data.  For example:

                    @NAME = John Q. Public
                    @COMPANY = ABC Company
                    @ADDRESS = 123 Main Street
                    @ADDRESS = Suite 102
                    @CSZ = Anytown, CO 81000
                    @COUNTRY = USA

                    Lines are double-spaced in the file since this is how
                VP determines end-of-paragraph in an ASCII file.  Each
                field type is a paragraph tag so you can define the font
                and formatting characteristics for each field.  When you
                load the file (using Load Text/Graphic) into a VP chapter
                and select the paragraph tool, you will see the field names
                in the paragraph tags window.

                    4. <U>WordPerfect Merge<D>

                    First you will be asked for a file name for the
                exported data.  Enter the full file name you wish to use,
                including drive and path if necessary.  Once you finish
                with this function you will have an ASCII file which
                contains WordPerfect's merge codes.  To prepare the file
                for use, start WordPerfect and import the ASCII file (Ctrl-
                <F5>, 1, 2).  This is all you need do for WordPerfect 4.2
                through 5.0.

                    If you are using version 5.1 you will have to create a
                "header" line at the top of the file which identifies each
                of the fields by a name.  You do this by pressing Shift-
                <F9>, "M" (more), then select FIELD NAMES from the
                scrolling menu.  You can use whatever field names you want
                but you must enter eight field names so that each PM field
                has a name associated with it.




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                    5. <U>Microsoft Word Merge<D>

                    Just like with the WordPerfect Merge file, this option
                will make you an ASCII file which is in Word's merge
                format.  I don't use Word, but in testing the mail merge
                operation I found that no special preparation was needed to
                use the file.

                <B>L.  <D><B>Querying & Selecting Entries to Print<D>

                Choosing this option under the File menu brings forth a
          whole new pull-down menu which lets you select or clear the
          records you wish to print and print labels/envelopes/etc.

                Under the Print sub-menu are options to print and exit back
          to the top menu.  Before printing you must first select the
          records to be printed, so I'll go through the select/query
          options first then the printing options later.

                    1. <U>Selecting entries to be printed<D>

                    Notice that the second item on the status line at the
                bottom of your screen shows the number of entries which are
                selected to print.  This number will change as you use the
                options on this sub-menu.

                "All" lets you mark or un-mark all records in the data
                    base.
                "Group" lets you select or clear records according to the
                    groups to which they belong.
                "Random" lets you select an arbitrary batch of entries. 
                    You tell PostMaster how many records to pick and
                    whether you want all entries to be considered or just
                    those entries which have no Last Mail Date.
                "Field Contents" lets you select or clear entries according
                    to the contents of whichever field you choose.
                "Individual/All" will allow you to scan the entire data
                    base, marking and un-marking records one at a time. If
                    you try to Select an entry which is flagged as Bad or
                    Omit, PostMaster will offer to clear the flags for you. 
                    "Individual/Selected" will only show those entries
                    which are currently selected, and "Individual/Deleted"
                    will only show those entries which are flagged for
                    deletion.





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                    2. <U>Actions which affect all selected entries<D>

                    The "Action" sub-menu lets you perform actions on the
                entries which are selected for printing.

                1.  <B>Reset selected to group(s)<D> will change the group
                    setting for all selected records to the group(s) you
                    choose.
                2.  <B>Add group(s) to selected<D> will add the group(s) you
                    choose to the selected records, without changing the
                    groups to which the entries already belong.
                3.  <B>Mark selected for deletion<D> will set the Delete flag for
                    the selected entries.  Entries marked for deletion are
                    <B>not<D> removed from the file until you use the <B>F<D>ile/P<B>a<D>ck
                    function.
                4.  <B>Clear Delete flag of selected<D> will turn off the Delete
                    flag for the selected entries.
                5.  <B>Omit selected from mailings<D> will turn on the Omit flag
                    for the selected entries.  Since Omitted records can't
                    be selected for printing, this also turns off the
                    Select flag, resulting in zero entries being selected
                    for printing.
                6.  <B>Clear all Omit flags<D> will clear the Omit flag for |all|
                    entries in the file.
                7.  <B>Set selected to a date<D> let's you change the Times
                    Mailed and Last Mail Date of the selected entries. This
                    is handy for those times when you print a list but then
                    don't actually mail to the people until a later date.
                8.  <B>Make selected 'Never mailed'<D> clears the Times Mailed
                    and Last Mail Date fields. This is handy if you print a
                    list and update these fields, then are unable to use
                    the labels and need to print them again.
                9.  <B>Process using Import Technique<D> allows you to re-process
                    entries which have already been imported.  For example,
                    if you imported a file without setting a Smart Import
                    Technique or for whatever reason you end up with the
                    personal name and company name fields containing each
                    other's data or the first name and surname of each
                    entry is in either the First Name or Surname field,
                    this function will clean everything up for you using
                    PostMaster's built-in artificial intelligence!
                10. <B>Global Field Replace<D> allows you to replace the contents
                    of a certain field for All or Selected entries in the
                    open file.  Once you choose this option PostMaster will
                    ask you to choose a field and then to enter the new
                    contents.  Finally, if there are entries Selected for
                    printing, PM will ask if you want to change just the
                    Selected entries or All entries.  For example, you

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                    might have a file in which the Country field contained
                    erroneous information and you wanted to erase it. 
                    Rather than correcting each entry manually you can use
                    Global Field Replace.

                    Once you choose a function and enter any needed
                    information, PostMaster will process each entry
                    according to the Import Technique defined on the
                    General Preferences screen.  For all but Global Field
                    Replace, only the entries which are Selected to Print
                    will be affected.

                    3. <U>Query examples<D>

                    PostMaster's Query may seem limited at first glance,
                but it is actually quite comprehensive.  Because PostMaster
                accumulates Selected entries you can perform any number of
                queries to obtain just the list you want.  The only thing
                PM lacks at this time is a negation option (so you could,
                for example, Select all people who are not in California).

                    Let's say you have two groups defined in a mailing
                list: Team A and Team B.  Of the entries on file, some are
                part of Team A, some Team B, and some are both.

                    Now, let's say you want to send a mailing to all Team A
                members.  First you may want to choose All/Clear to clear
                any existing selection, then you would choose Groups/Select
                and flag the group Team A in the Groups Window.

                    For another mailing you want to include all members of
                Team B who are <B>not<D> members of Team A.  First, clear any
                existing selection.  Second, use Groups/Select to flag all
                members of Team B.  Finally, use Groups/Clear to clear all
                members of Team A from the selection.

                    For another mailing you may want to include all members
                of Team A who have not yet received a mailing.  Use Field
                Contents option to choose a date field; enter a blank date
                to choose all entries who have no date or enter a valid
                date range to choose all entries which have a date which
                falls between the range you specify.

                    Whatever you need to do, chances are PM will do it.





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                <B>M.  <D><B>Printing<D>

                <B>Note<D>:  You must define at least one printer and its fonts
                    on the Preferences/Printer screen before you can select
                    any printing options.  The U.S. Post Offices prefer 10
                    to 14 point Helvetica type (a.k.a. Swiss or Univers) or
                    another <U>sans serif<D> font (which means that it has no
                    tops or bases.  Times Roman & Dutch are serif fonts). 
                    The post office also has a hard time with italic type.

                    Some or all of the printing options on the "Print" sub-
                menu may be "grayed-out" and unavailable for use depending
                on certain conditions.  For example, if you have not
                selected any entries for printing then all of the options
                except for "Group List" and "Exit" will be gray and you
                will not be able to select them.

                <B>Note<D>:  The number of records which are selected for
                    printing appears on the status line at the bottom of
                    the screen.

                Here is an overview of the sequence of events for printing:

                                       Print Menu
                                            |
               Group List  Phone Book   Envelopes      Labels      Zip Dist
                    |           |           |             |               |
                                
              ------------------W h i c h   P r i n t e r ?----------------
                    |           |           |             |               |
                  Print       Print      Select        Select         Print
                                         return         label
                                         address        type
                                            |             |
                                          Print         Print
                                            |             |
                                            +  Update Times Mailed and
                                                   Last Mail Date

                    1.  <U>11-digit Zip Codes<D>

                    The USPS's latest thing is an 11-digit zip code which
                pinpoints the delivery location for an item.  The 11-digit
                zip is made up of a 9-digit zip plus two extra digits and a






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                check-digit.7  These two extra digits are normally the
                last two digits of the street address or Box, but there may
                be exceptions, the reasons for which are known to the USPS. 
                My guess is that there are very few, if any, exceptions at
                this point, but the Post Office doesn't want to make a
                guarantee in case things change.8

                    If the 9-digit zip is known but the extra two digits
                are not known, PM will use the last two digits of the
                address.9  On a bulk mailing, if this turns out to be
                incorrect you will never know because bulk mailings are not
                returned for bad addresses, but the post office tells me
                that it won't have any effect beyond being undeliverable
                (e.g., it won't affect your bulk permit or anything like
                that).

                    The way to get the exact 11-digit zip codes for your
                mailing list is to submit them to the post office or a
                third-party service on disk and get zip code and address
                corrections.  You can use PostMaster's fixed-field-length
                file Import and Export features to accomplish this.  Ask
                your Postmaster for the forms and information about
                submitting a file for zip code correction.

                    2.  <U>Other U.S. Postal Service considerations<D>

                    One common thing you should know about addressing
                envelopes: the U.S. post office delivers to the address
                line which is just above the zip code.  If you have two
                address lines (such as, "123 Anywhere Street" and "P.O. Box
                17") the post office will send it to Box 17.  Some areas
                (such as Paonia, Colorado) do not provide USPS to-your-door
                delivery, so you may need two addresses: one for the USPS
                and one for UPS or some other carrier.




          <U>                    <D>

               7 The 12th digit of the extended zip code is calculated from
          the  other 11  zip code digits  and is  used by  OCR equipment to
          verify the accuracy of what they read.

               8 See USPS Publication 25, "Designing Business Letter Mail."

               9  You can  disable  this feature  on the  Preferences/Other
          Settings screen.

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                    3.  <U>Group List<D>

                    The <B>Group List<D> option lets you print a list of the
                groups you have defined.  If you have two printers defined
                you will be asked to choose the one to use.

                    Group List only appears if you have defined groups, and
                does <B>not<D> update the times mailed or last mail date.

                    4.  <U>Envelopes<D>

                    If you defined two printers on the Preferences/Printers
                screen you will first be asked on which printer you want to
                print the envelopes.

                    Next, you will be given a menu of return addresses to
                print on the envelopes.  Select "None" if you do not want
                any return address to be printed or use the arrow keys to
                highlight the one you want and press <B><Enter><D> to select it.

                    When printing on a PCL laser printer, any soft fonts
                you defined (on the Preferences/Printers screen) will be
                downloaded before printing.

                    Note: If you are using an impact printer and have set
                the "Pause" field to "yes" then you will be prompted to
                load each envelope and press <B><Enter><D> before the data is
                sent to the printer.  All dot matrix printers, with a few
                rare exceptions, have a sensor switch which detects when
                the paper has run out.  Some dot matrix printers,
                especially older models, stop printing when the paper moves
                past the sensor, rather than printing to the bottom of the
                form.  With envelopes this is a problem since the form is
                very short (typically about 4.5-inches long) and you want
                to print the return address about 2-inches from the bottom.

                    If your printer has this problem with single-fed
                envelopes, one trick you can try is to put a business card
                or other piece of paper against the sensor so it will print
                to the bottom of the envelope.  This defeats the paper-out
                sensor, though, so it's up to you to make sure everything
                is okay.

                    After all envelope data has been sent to your printer
                PostMaster will ask if you want to update the Times Mailed
                and Last Mail Date for the records printed. Answer by
                pressing the <B><Enter><D> key for "Yes" or the Esc key for "No."
                Answering "Yes" will change the Last Mail Date of the

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                selected entries to today's date and the Number of Times
                Mailed field will be incremented by one.

                    A laser printer tip -- if the print density is uneven
                try changing the left or top offsets (on the
                Preferences/Define Envelopes screen) so all of the return
                address is on a constant thickness of paper.  Laser
                printers have trouble printing on uneven surfaces.  You
                might also try using a different brand of envelope.  As far
                as national brands go I have found that Meade recycled-
                fibre "security" envelopes work very well, but the Stuart
                Hall ones do not (too thick); Nobility recycled envelopes
                have a flat sealing edge which is perfect for lasers.

                    During envelope printing you can press Esc to cancel
                printing.

                    POSTNET (POSTal Numeric Encoding Technique) bar codes
                can automatically be printed on envelopes and labels for
                entries within the U.S.  To print bar codes use the
                Preferences/Laser Labels and Preferences/Continuous Labels
                screens and select the Bar Codes line (you will see a check
                mark to the right of the line).

                    5.  <U>Labels<D>

                    If you defined two printers on the Preferences/Printers
                screen you will first be asked on which printer you want to
                print the labels.

                        For laser labels, you will be asked for the
                        specifications of your label sheet -- the number of
                        labels across and vertical distance between labels. 
                        You may also set the starting row & column, in case
                        you have a partially-used sheet of labels.  <B>BE<D>
                        <B>AWARE<D> that some laser printers may not handle
                        partially used label sheets well - check your
                        printer's manual.  It may be possible to ruin an
                        expensive drum if some labels were to come loose.

                        For impact printer labels, you will be given the
                        menu of label types from which to choose the one
                        you are using.

                    Note: During label printing you can press Esc to cancel
                printing.



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                    You can change the left offset for impact printers on
                the Preferences/Label Types screen.  Some impact printers,
                such as the NEC P5300, have the paper sensor a few inches
                from the left margin.  If you use a narrow strip of labels,
                such as the common 3.5 x 15/16 labels, the printer will not
                "see" the labels and will, therefore, not print.

                    This is where the left offset comes in handy.  You can
                set a left offset of, say, 1.5 inches, then load your
                labels 1.5-inches from the left margin.

                    PostMaster will print as much of a bar code as will fit
                on a label.  Thus, you may see a 5-, 9-, or 11-digit bar
                code printed, depending on the entry's zip code and the
                size of the label.

                    To prevent wasting expensive laser label sheets,
                PostMaster stops at the end of the first sheet of labels
                and waits for input from you so that you may check the
                printed output for proper alignment.

                    6.  <U>Phone Book<D>

                    You can print the phone book on your dot matrix or
                laser printer.  A 12cpi to 17cpi mono-spaced (fixed) font
                will work best for the phone book, although the entries
                themselves work quite well with proportional fonts.  If you
                use a proportional font for the titles you will find that
                the index at the top right of the page "floats."  Short of
                figuring out how to do width tables, this was the best I
                could come up with.  So just use Courier 12 or something
                like that.  Experiment to find the best method to print the
                phone book on your equipment.

                    The phone book will only include records which have
                been selected for printing, and does <B>not<D> ask to update the
                Times Mailed and Last Mail Date.  Entries without a phone
                number will just show the name & address (no trailing dots
                after the name).

                    7.  <U>Zip/Postal Code Distribution List<D>

                    Here is a useful report for people who do bulk
                mailings.  It shows each of the zip codes included in the
                open file's Selected records along with a count of the
                total number of entries in that zip/postal code.  U.S. zip
                codes are classified by the 5-digit zip even if the entry
                has a 9-digit zip.  When you print your bulk mailing, just

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                bring this report with you to the Post Office.  It is my
                understanding that they will use the report rather than
                count each envelope bundle by hand.

                    The Zip/Postal Code Distribution does not update the
                times mailed or last mail date since it does not print any
                entries.


          <B>XII.  <D><B>DATA ENTRY<D>

                This menu lets you enter data into a mailing list or define
          groups and abbreviations.

                <B>A.  <D><B>Names<D>

                This is the main data entry screen of PostMaster since it
          is where you enter and change your mailing list information.  You
          can only use this function when you have a mailing list file
          opened for use.  When you choose Names a window will open which
          has room for all of the information for a single entry.  If the
          open file has any entries the window will be filled with the
          first entry on file.  If the file is empty, a blank form will be
          displayed.

                As you move through a mailing list file, a file position
          indicator on the right side of the screen will change to show you
          the displayed record's position in the file.  When you are
          entering a new record the indicator turns yellow (or bright white
          on a monochrome monitor) and is positioned at the bottom.

                    1.  <U>Special keys and key combinations<D>

                    While on the Names screen there are several special
                keys (such as <B>PgDn<D>) and key combinations (such as <B>^PgDn<D>)
                shown at the bottom of the screen.

                <B>PgDn<D>    Move forward (down) through the file.  If you press
                        <B>PgDn<D> on the last entry, PM will emit a tone.
                <B>PgUp<D>    Move backward (up) through the file.  If you press
                        <B>PgUp<D> on the first entry, PM will emit a tone.
                <B>^PgDn<D>   "Control-PageDown" -- hold down the key marked <B>Ctrl<D>
                        and press the <B>PgDn<D> key.  This tells PostMaster to
                        begin adding new records.
                <B>^Home<D>   "Control-Home" -- moves to the first entry on file. 
                        Hold down the <B>Ctrl<D> key then press the <B>Home<D> key.
                <B>^End<D>    "Control-End" -- moves to the last entry on file. 
                        Hold down the <B>Ctrl<D> key then press the <B>End<D> key.

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                <B>Alt-P<D>   "Alternate-P" prints the entry which is displayed
                        on the screen on an envelope or label.

                    2.  <U>Using Function keys (F-keys)<D>

                    Near the bottom of the screen where the command keys
                are defined you will often see keys labelled "F1" through
                "F10" along the left side of your keyboard, or "F1" through
                "F12" along the top of your keyboard.

                    Some fields on the Names screen have different function
                key definitions than others.  For example, pressing <F1>
                while on the City field brings up a list of city names for
                the entry's zip/postal code, while on the State/Prov field
                it brings up a list of US States and Canadian Provinces,
                and on all other fields it opens a help window, giving
                information about the current field.

                    Generally speaking, the <F1> key is for "Help", <F2> is
                "Find", <F3> is "List", <F5> is "Load", <F7> is "Save", and
                <F9> is "Begin".

                    3.  <U>Alt key combinations<D>

                    The Names screen uses some Alt-key combinations as
                commands.  Use the Alt (Alternate) key on your keyboard
                just like the Shift key:  hold down Alt then press the
                other key indicated.

                    The Alt commands on the Names screen include Alt-P to
                print the displayed entry and the commands for the four
                toggles (on/off switches) shown on the right-hand side of
                the screen: Delete, Bad Address, Omit from Mailings, and
                Select to Print.  The first letter of each toggle is
                highlighted to indicate the Alt-key combination to use. 
                For example, to change Select to Print toggles hold down
                the "Alt" key then press the "S" key.

                    4.  <U>Using filters<D>

                    A filter works just like its name implies: it allows
                some things to "get through" while others are "blocked." 
                PM has these filters: Selected, Deleted, Valid, and
                Included.  One or more filters may be set at once.  If a
                filter is selected then only records which match the
                criteria at the time the filter is created will be
                displayed; all others will not appear on the screen.


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                    When entries within a filtered set are changed, those
                records remain within the filtered set of records and PM
                displays the "Filter" message (at the bottom right of the
                screen) in low intensity to indicate a change has taken
                place.  To illustrate, if you have the filter set to show
                you only those records which are "Selected" for printing,
                then you go to the Names screen and clear the Select flag
                for a record, that record no longer "belongs" in the
                filtered set.  However, PM leaves this entry in the
                filtered set so you can review the changes you have made to
                the records which were originally filtered.  It would be
                more difficult to manipulate the entries in a filtered set
                if they disappeared once you made a change which affected
                their status.  For example, if you are reviewing entries
                Selected for printing and every time you change the Select
                status of an entry it disappears from the list you wouldn't
                be able to see the ones you had decided not to print.

                    If you make changes to a filtered set of entries then
                want PM to show an accurate representation of the filter
                again, just turn the filter setting OFF then ON again.

                    As you use the PgUp and PgDn keys the display will jump
                to the next or previous entry within the filtered set of
                entries.  The <B>F2<D> (Find) key will display only those
                selections included in the filter.

                    If you <B>want<D> to reset the filtered list after changing
                many records, just go to the Filter menu again and press
                ENTER.

                    5.  <U>Getting help (<F1>/Help)<D>

                    When you see the "<F1>/Help" message at the bottom left
                of your screen if means there is context-sensitive help
                available for the field on which the cursor is sitting. 
                Whether or not the message is displayed you can press the
                "<F1>" key for help.  If there is no specific help for the
                item you are on you will get the Help Index.

                    In the State/Province field pressing <F1> brings up a
                list of U.S. State and Canadian Province names from which
                you may browse and select one.  The abbreviation for the
                selected State or Province will be placed in the record.





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                    6.  <U>Locating an entry (F2/Find)<D>

                    Use this function key to navigate through your mailing
                list.  F2/Find opens a window showing all of the entries on
                file, one line per entry.  You can browse through the list
                to jump directly to the entry you want.

                    You will notice new function keys at the bottom of the
                screen while the Find function is active.  You can press a
                letter or number to go directly to the index-key entry
                beginning with that letter or number (if you are using the
                Zip index press a "9" to jump to the first entry with a "9"
                zip code; if you are using the Company Name index you could
                press "K" to jump to the first company beginning with
                "K")10.  Use the arrow and PgUp/PgDn/Home/End keys to
                move around the list.  Press <B><Enter><D> to use the entry which
                is highlighted.

                    7.  <U>Grouping entries together (<F3>/Group)<D>

                    <F3> opens a window showing all of the groups defined
                with arrows next to ones to which this record belongs.  You
                define groups by using the Data Entry/Groups screen
                (defined below).  Basically, just highlight a group and
                press <B><Enter><D>; the arrow will appear and disappear (toggle)
                next to it -- an arrow means that the entry belongs to this
                group.

                    When you press the <B><F3><D>/Group key a window appears
                showing the groups defined.  Inside the window all of the
                group descriptions are displayed.  You can move through the
                list using the up/down arrow keys, the PgUp/PgDn keys, or
                by pressing the first letter of the group description you
                wish to find.  When a group is highlighted, press <B><Enter><D>
                to select it or clear the selection.  Selected groups have
                an arrow to the left of them.  When a group is Selected for
                an entry, it means that this person or business is a part
                of that group.  For example, if you have a group called
                "Christmas List" you can Select this group for all people
                you want to be on your Christmas list.
          <U>                    <D>

               10   The  index is  determined by  the setting of  the Index
                    menu.  If the index is set to Address, then the entries
                    will be sorted by whatever is in the first address line
                    -- starting  with blanks,  then numbers,  then letters.
                    The  current index is  displayed on the  status line at
                    the bottom of the screen.

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                    8.  <U>Updating Response Dates (F4/Resp)<D>

                    When Response Dates are displayed (as opposed to the
                Last Mail Dates) pressing the F4 key will increment the
                Times Responded counter by one, move the top Response Date
                to the bottom, and change the top Response Date to to-day's
                date.

                    9.  <U>Switching between Last Mailed and Response Dates<D>
                        <U>(<F5>/Date)<D>

                    The Names Data Entry screen has a block (near the
                bottom right of the screen) which contains dates.  PM
                initially displays the number of times the displayed entry
                has been printed plus the last three mailing dates. 
                Pressing the <F5> key switches these fields to display the
                number of times a person has responded to mailings, the
                last two response dates, and the person's birth date.

                    The <F5> key is a toggle switch:  pressing it
                repeatedly switches between the two sets of counter & date
                fields.

                    10. <U>Adding new records<D>

                    When you first use the Names screen on a new (empty)
                file, PostMaster will automatically place you in Add mode. 
                Once the file has information, however, you are initially
                placed in Edit mode (i.e., existing information is
                displayed for you to view and/or change).

                    To add a new record to the file just press <B>^PgDn<D> (hold
                down the <B><U>Ctrl<D><D> key then press the <B><U>PgDn<D><D> key).  This places
                you in Add mode.  You will see a blank data entry form and
                the file position indicator will go to the bottom and turn
                yellow (or bright white on a monochrome monitor).

                    While adding new records <U>PostMaster<D> can check for
                duplicate entries.  If you have one or more of the
                duplicate checking options enabled (on the Preferences
                menu) and you enter information which is duplicated in the
                file, PostMaster will pop open a window in which the
                duplicate entry's information is shown.  Duplicate checking
                informs you of the presence of duplicate information but
                does not stop you from entering duplicate records.  The
                action you take is up to you - PM can store up to 65,535
                entries which contain duplicate name, company name, and/or
                address information.

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                    When you are finished entering new addresses you can
                change modes in one of three ways:

                1.  Press ESC on a <B>blank form<D> to return to the menu (if you
                    press ESC and have changed any information on the
                    screen you will be given a message and an opportunity
                    to save it -- don't worry)
                2.  Press PgUp to move "up" to the existing records in the
                    file (i.e., switch to "change" mode)
                3.  Press F2 (Find) to locate an existing record

                    To abandon new information (i.e., if you have started
                entering something on the screen and decide you don't want
                to save it), press the <B>Esc<D> key <B><U>before<D><D> you finish the
                screen.

                    11. <U>Changing existing records<D>

                    While an existing record is displayed you can change
                information, mark it for deletion, exclude it from being
                printed, or mark it as being a bad address.

                    You can use your mouse to go to the field you want to
                change or use the arrow keys to move around.  After you
                have made changes just press <F7> (Save), or press Esc
                (Cancel) to abandon any changes you made.

                    12. <U>Editing the Last Mail Date fields<D>

                    PostMaster keeps track of the last three mailing dates
                for each entry.  When you access a date field which has a
                date already defined, PM lets you change that date.  When
                you access a date field which has no date defined, PM
                inserts the date stored in your computer's clock.  When PM
                inserts today's date for you you may:

                1.  Press the up or down arrow keys to ignore the suggested
                    date and leave the field blank, or
                2.  Press <F7> or Esc to save or abandon the entry, in
                    which case the suggested date will be ignored, or
                3.  Press any other command key (such as ENTER) to accept
                    the date.

                    13. <U>Using the Delete/Omit/Bad Address/Select flags<D>

                    On the right side of the Names data entry window you
                will notice four lines which have square brackets [ ] to
                the left of them.  These are called <B><U>flags<D><D> (since they flag

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                a condition) or <B><U>toggles<D><D> (since they act like toggle
                switches, being turned on and off).  If there is a check-
                mark ( ) inside the brackets then this item is active/on,
                otherwise it is not.  For example, if a check-mark is next
                to the "Delete" flag then the record is marked for deletion
                and will be removed from the file the next time it is
                Packed.

                    You can set the toggles either with a mouse or the
                keyboard:
                * Using a mouse, place the mouse cursor anywhere on the
                    item you want to change and press the left button.  The
                    check-mark will turn on and off each time you click the
                    left button.
                * Using the keyboard (method #1), use the arrow keys to
                    move through the fields until you reach the flags.  To
                    toggle the flag on/off just press the Space Bar.
                * Using the keyboard (method #2), hold down the Alt key and
                    press the highlighted letter of the flag you wish to
                    toggle (e.g., Press Alt-D to toggle the Delete flag).

                    The <B>Delete<D> toggle indicates whether a record is to be
                removed from the file the next time the File/Pack option is
                used.  The <B>Bad Address<D> toggle indicates that the entry is a
                bad address and should not be printed.  Likewise, <B>Omit from<D>
                <B>Mailings<D> indicates an entry which should not be included in
                print-outs (perhaps a customer who gives you bad checks, so
                you don't want to waste postage on him).  Records marked
                Bad or Omit cannot be Selected for printing.  The <B>Select<D>
                flag indicates whether the entry is selected for printing. 
                Only those entries which are selected for printing will
                print.

                    14. <U>Printing the Displayed Entry<D>

                    When printing batches of labels or envelopes you use
                PostMaster's Print-Select-Query option under the File menu
                which provides many features to select and print groups of
                entries.  When you want to print a single envelope or label
                there is a simpler method:  locate the entry you want to
                print on the Names screen then press Alt-P.  PM will ask
                which printer to use, whether to print an envelope or
                label, etc. and then print that one entry.






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                    15. <U>Using Smart Zip<D>

                    Smart Zip is a feature which automatically enters the
                City and/or State/Province for a given zip code or postal
                code.  The State or Province will always be filled in for
                you.  If the exact zip/postal code is on file11 the city
                will also be filled in.  If the city is not on file you
                will be asked to enter it; the next time you type that
                zip/postal code the city and state/province will be filled
                in automatically.

                    Some areas of the U.S. have more than one city served
                by a post office.  For example, my post office (81428)
                serves three towns (Paonia, Bowie, and Somerset).  If a zip
                code has more than one city a window will pop open after
                you enter the zip code in which all the available cities
                are listed.  Use the up and down arrow keys to highlight
                the one you want and press ENTER to select it.

                    16. <U>Macros & Key Words<D>

                    If you are familiar with software which uses function
                key (F-key) or Alternate-key macros, or "key words" which
                are used to group entries together, you will find
                <U>PostMaster's<D> method to be much more flexible (and probably
                easier to use, as well).

                    Macros can be simulated using PostMaster's
                Abbreviations (described below).  A simple 1-5 letter
                abbreviation can expand to whatever you need.  For example,
                you can define an abbreviation "POB" which expands to the
                full text, "P.O. Box" or even "Post Office Box."

                    Abbreviations allow you to easily establish standards
                for your mailing lists, which is important for duplicate
                checking.  See the section below entitled "Abbreviations
                (Macros)" for more on this topic.

                Note:   Abbreviations are used on the name, company
                        name, address, and comments fields.  Letter
                        case does not matter - "pob", "Pob", and
                        "POB" will all access the same
                        abbreviation.

          <U>                    <D>

               11 For  U.S. addresses only  the first 5  digits of the  zip
          code are used to identify the City and State.

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                    "Key words" are usually one or more short fields in
                which you can put short key words (like "PRO" for
                "Prospects", "XMAS" for "Christmas List", etc.). 
                PostMaster gives you two flexible ways of accomplishing
                this same goal without cluttering the screen with extra
                fields:

                    1. Define group names into which your entries fit (such
                as "Service companies," "Christmas list," etc.).  While
                entering a new name or viewing an existing entry just press
                the <F3> key to pop-up the Groups window.  An entry can
                belong to none or as many as 20 groups.  When you want to
                print your Christmas list just use Print/Select/Query
                (under the "File" menu, described above):  Under the
                "Groups" menu choose the "Select" option.  You will see the
                familiar pop-up window showing all group definitions. 
                Select as many groups as you want then press <F7>.  All
                entries in those group(s) are now selected to print.

                    2. Place key words or phrases in the comment lines. 
                Let's say you had a customer list and in the comment lines
                you liked to keep track of which computer equipment your
                clients' own.  You might put things like XT, AT, 386,
                Laser, Tape, VGA, DTP, etc. in your comments.  When you
                want to mail a notice to all of your desktop publishing
                clients ("DTP" people), just use Print/Select/Query (under
                the "File" menu):  Under the "Phrase" menu choose the
                "Select by phrase in comment" option; enter the key "DTP"
                and press <B><Enter><D>.  All entries with "DTP" somewhere in the
                comments are now selected to print.

                <B>B.  <D><B>Groups<D>

                    1.  <U>What are groups?<D>

                PostMaster's Group feature lets you organize your entries
          in ways which are sensible to you, rather than using short &
          cryptic codes.  You may define and change up to 256 group
          descriptions.  Grouping entries together makes it easy to select
          just the people you want for mailings.

                For example, in your business you may want to distinguish
          people by whether they are current customers or prospects, or
          whether they purchased Product A, Product B, or Service C.  For
          example, John Jones and Arthur Smith have service contracts with
          you; Acme Drywall and Frank Smith purchased Product A from you. 
          If you want to send a mailing to all people who have service


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                                      <B><U>PostMaster<D><D>



          contracts, you might ask PM to Select for Printing those entries
          which belong to group "Service Contact".

                Other examples of common group types are business types
          (automotive, general retail, attorney, etc.), and region
          definitions (northwest, west, southwest, etc.).

                <B>Note<D>:  Groups are an <B>optional<D> part of each record.  An
          entry may belong to no groups at all, or it may belong to a
          maximum of 20 groups.

                    2.  <U>Defining or changing groups<D>

                Using the Data Entry/Groups screen is easy:  Use the Up and
          Down Arrows to highlight an existing group definition then press
          the <B><Enter><D> key to change the text (e.g., you may have misspelled
          a word and want to correct it or you may find a better way to
          describe a certain group).  Press the <B>Ins<D> (Insert) key to add a
          new group definition to the list.  Press the <B>Del<D> (Delete) key to
          delete (erase) a group definition.

          <B>Note<D>: When you include an entry in a group PostMaster remembers
                the record number of the group (rather than the descriptive
                text).
                *   If you change the description of a group, all entries
                    in all of your mailing lists will still belong to that
                    group.
                *   If you delete a group, any entries which were part of
                    that group will remember the record number and then,
                    when you define a new group which uses that record
                    number, entries will be included in that group.  For
                    example, if you have a "Christmas List" group and you
                    delete it then add a new group called "Black List", all
                    of your "Christmas List" entries will now belong to the
                    "Black List" group.  The reason for this is that it
                    could be a very slow process to have PM search through
                    every mailing list file to remove a group codes from
                    all files -- if you had many large mailing lists it
                    could take minutes or hours to delete a group code.  A
                    way around this problem is to open each file and use
                    the <B>F<D>ile/re-<B>I<D>ndex option - this will remove any invalid
                    group references.

                <B>C.  <D><B>Abbreviations (Macros)<D>

                This handy feature lets you define abbreviations to be used
          in entering your data.  This is the same concept as a macro,
          although it is a rather short macro (30 characters or less). 

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                                      <B><U>PostMaster<D><D>



          Abbreviations are checked and expanded on the company name,
          address, and comment lines; other fields do not perform
          abbreviation checking.12

                PostMaster can store up to 5.5 million abbreviations,
          providing adequate disk space.13  An abbreviation entry
          consists of a key word (1-6 upper-case characters) and the text
          to which the key word will be expanded (up to 30 characters). 
          When entering names PM checks for abbreviations using upper-case. 
          Whether you enter "pob" or "PoB" PostMaster will access the same
          abbreviation.

                This screen works the same way as the Groups and Messages
          screens:  Use the Up and Down arrow keys to highlight an entry
          then press ENTER to change it or the DEL key to erase it.  Press
          the Ins key to insert a new abbreviation.

                Some common and helpful abbreviations for North Americans
          are "POB" for "P.O. Box" (or "Post Office Box", as you prefer),
          "ST" for "Street", "BLVD" for "Boulevard".  You may find
          repetitive text in your mailing list which lends itself to using
          an abbreviation.  For example, you may have a list of attorneys,
          in which case the abbreviation "ATTY" as "Attorney at Law" would
          be helpful.

                Abbreviations save typing and also allow you to easily
          establish standards for your mailing lists, which is important
          for duplicate checking.  Once "POB" is set up every entry will
          say "P.O. Box", whereas if you had no such abbreviation you might
          have some entries saying "P.O. Box" while others might say "PO
          Box" or even simply "POB".  This is a problem when it comes to
          duplicate checking because if you enter "POB 132" and "PO Box
          132" PostMaster has no way of knowing that these are duplicate
          entries.  The same holds for "Ave" versus "Avenue", "St" versus
          "Street", and so on.

                Don't worry about making a bad choice for an abbreviation
          because you can always change it.  You might set "St" to "Street"
          and then have need of the word "Saint" which is also abbreviated
          as "St".  No problem - just enter "123 St. John St" - the period
          <U>                    <D>

               12 This  allows you  to create  an  abbreviation "ST"  which
          expands  to "Street", for example, and still use the letters "ST"
          in "St Paul" without having it become "Street Paul".

               13  Each  abbreviation  consumes   just  36  bytes  -  1,820
          abbreviations can be stored in just 64kb of disk space.

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                                      <B><U>PostMaster<D><D>



          in "St." makes it different from "St" and, thus, PostMaster will
          convert the line to "123 St. John Street".


          <B>XIII. <D><B>INDICES & FILTERS: CONTROLLING THE SORTING SEQUENCE AND<D>
                <B>VIEWING OF ENTRIES<D>

                This menu lets you change the order in which the entries in
          your mailing list are displayed and printed.  There are four
          indexing options and a filter option from which to choose:

                1.  Name index - sorts entries by Surname plus First Name
                    plus Company Name.
                2.  Company Name index - sorts entries by Company Name plus
                    Surname plus First Name.
                3.  Address index - sorts entries by the first address line
                    plus Zip/Postal code plus Surname plus First Name plus
                    Company Name.
                4.  Zip/Postal code index - sorts entries by zip/postal
                    code plus Surname plus First Name plus Company Name.

                The last item on the menu, Set & clear filter, lets you
          decide which entries you wish to have displayed based upon
          certain criteria.  Once you choose this option you will be shown
          a menu of filter choices.  If a filter choice is active it will
          have an arrow to the left of it.

                1.  Selected entries filter.  When activated only entries
                    which are Selected for printing will be displayed.  To
                    state the reverse, any records which are not Selected
                    for printing will seem to be gone -- they will not show
                    up on the screen nor on the F2 (Find) window.
                2.  Deleted entries filter.  When activated only records
                    which are marked for deletion will show up on the Names
                    data entry screen, including the F2 (Find) window.
                3.  Valid Addresses filter.  When activated only records
                    which have a complete address will show up on the Names
                    data entry screen, including the F2 (Find) window.
                4.  Included entries filter.  When activated only records
                    which can be included in mailings (i.e., neither the
                    Bad Address nor Exclude From Mailings flags are set)
                    will show up on the Names data entry screen, including
                    the F2 (Find) window.






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                <B>A.  <D><B>Changing the Index<D>

                The active index has a dot to the left of it.  To select a
          different index press the first letter of the index you would
          like to use or highlight it using the arrow keys then press
          ENTER.  Only one index can be active at a time.

                When you select an index it immediately becomes active;
          there is no need to re-index your files or perform any other
          process.  You can instantly switch between the indices because
          PostMaster maintains all four index files simultaneously.

                <B>B.  <D><B>Filters<D>

                A filter is a way of limiting what you see, just like a
          camera filter.  This makes it easier to review certain entries,
          especially in very large mailing lists.

                    1.  <U>Setting a filter<D>

                    Let's say you selected all records in Group A for
                printing and then wanted to browse that list, eliminating a
                few here and there to reach a target number of mailings. 
                You go to the Index/Filter menu and choose the Filter item
                at the bottom, then press the SpaceBar to mark the
                "Selected filter", then press <B><Enter><D>.  You will see a bar
                graph as the file is filtered (on smaller files it may fly
                by so quickly you'll barely know it was there).  Then when
                you go to the Data Entry/Names screen you will see the
                first record on file which is selected for printing.

                    Pressing the PgUp and PgDn keys will move you around in
                the filtered list.  If you press the F2 (Find) key, the
                window will contain only the filtered list.  It may seem as
                if the other records are gone, but a look at the status
                line at bottom of the screen will tell you that the number
                of records in your file has not changed.

                    2.  <U>Clearing a filter<D>

                    To clear all filters, just access the filter menu and
                then press the <B><Esc><D> key.  To clear certain filter(s) but
                retain others, access the filter selection menu again and
                re-define the filters you wish to have active.





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                                      <B><U>PostMaster<D><D>



          <B>XIV.  <D><B>PREFERENCES<D>

                The Preferences menu contains options which help you
          customize the operation of PM and set necessary parameters, such
          as the type(s) of printer(s) you have.  Preferences are in two
          groupings on the menu, separated by a horizontal line.  The upper
          options are screens; the bottom two options are toggles (i.e.,
          they are either "on" or "off").  A dot next to any of the bottom
          three toggles indicates that it is "on."

                Please check each Preferences screen before making full use
          of PostMaster, otherwise something might seem wrong with the
          software whereas it is due to the set of conditions under which
          PM is operating.

                <B>A.  <D><B>Setting Your Return Addresses<D>

                You can set up to two return addresses which you would like
          to print on laser envelopes.  Each address may contain up to five
          lines and can include punctuation - even quotation marks and
          commas.

                When you are finished with this screen you can click on
          "Ok" to save the information and exit, "Cancel" to ignore any
          changes and exit, or use the keyboard keys <F7> to save or Esc to
          cancel.

                <B>B.  <D><B>Data Entry Settings<D>

                    1.  <U>Setting the point of origin: the Country setting<D>

                    PostMaster has been designed to validate data
                differently for U.S., Canadian, and other (International)
                addresses.  By using the proper country setting you will
                have the following abilities and features:

                  The "U.S.A Only" setting will only allow numerical zip
                  codes in the format #####-######, telephone numbers in
                  the format (###) ###-####, dates in the format
                  MM/DD/YYYY, and state two-letter abbreviations.  If you
                  enter a full State name (properly spelled, of course) PM
                  will find its abbreviation for you.

                  The "Canada Only" setting allows postal codes only in the
                  format A#A #A# (where A is a letter and # is a number),
                  telephone numbers as (###) ###-####, dates in the format
                  DD-MM-YYYY, and province abbreviations.  If you enter a
                  full province name PM will find its abbreviation for you.

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                                      <B><U>PostMaster<D><D>



                  The "U.S.A and Canada" and "Canada and U.S.A." settings
                  accept data in either of the formats mentioned above. 
                  Dates are presented in the format "## AAA ####".  For
                  example, "17 Sep 1992".  When it is necessary to
                  determine whether an entry is domestic or foreign, the
                  "U.S.A. and Canada" setting assumes the point of origin
                  to be the USA, and the "Canada and U.S.A." setting
                  assumes the point of origin to be in Canada.

                  The "International" setting does the least "work" for
                  you: it does not format zip codes or telephone numbers
                  and does not look up state/province abbreviations. 
                  Everything you enter is treated as literal information. 
                  Dates are displayed in yyyy-mm-dd format.

                    2.  <U>Home country<D>

                    This field contains the name of the postal origin
                country (the country in which you live, most likely).  This
                field is used to determine the country name, if any, to
                print on envelopes or labels.  This field gives PostMaster
                the flexibility to have the same mailing list file used in
                more than one country.

                    As an example, let's say you have a data file which
                contains international addresses and the Home Country is
                set to Germany.  Entries which have "Germany" in the
                Country field will <B>not<D> print the country name, entries
                which have an empty Country field and a U.S. or Canadian
                address will print the appropriate country name, and all
                others will print whatever is in the Country field.  If the
                data base is mailed to Canada, changing the Home Country to
                "Canada" would cause Canadian addresses to skip printing
                the country name while German addresses would then include
                the country name.

                    3.  <U>City & State formatting<D>

                    The setting of this field determines how city names
                will be entered from the keyboard on the Data Entry/Names
                screen.  There are three settings:  All upper case,
                Capitalize, and Leave as typed.

                    "All upper case" will accept only upper case letters
                for the city name.  "Capitalize" will capitalize each word
                of the city name, regardless of how you enter it (e.g.,
                "LOS ANGELES" will change to "Los Angeles" and "McLean


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                                      <B><U>PostMaster<D><D>



                city" will change to "Mclean City").  "Leave as typed" will
                leave the name as you enter it.

                    4.  <U>Default 3rd phone description<D>

                    Every entry has room for three phone numbers: a main
                number (typically a business/work phone), a FAX number, and
                a third, "other" number.  The description of the third
                phone number may be set differently for each entry.  When
                you add a new entry to a mailing list the description of
                the third phone number is set to the default description
                found on this Preferences screen.

                    5.  <U>Bulk mailing features<D>

                    This setting determines whether PostMaster will display
                the Carrier Route Sort field on the Names data entry screen
                and whether it will print this information (if present) on
                labels and envelopes.

                    Set this field to "enabled" to use and print the
                Carrier Route Sort field.

                <B>C.  <D><B>Envelopes<D>

                I expect that most folks, like me, tend to use the same
          kind of envelope time and again, and it's probably a #10
          "business" envelope.  So I decided to keep this screen simple and
          just have a single definition for an envelope which can be
          changed from time to time, if necessary (rather than having a
          menu of envelope types).

                The fields, from top to bottom, are to contain the width of
          the envelope (in inches), the length (top to bottom, in inches),
          the top offset, and the left offset.14  Enter fractions of an
          inch as decimal figures (e.g., 1/2 is .5, 1/8 is .125, etc.). 
          The left margin adjustment can be negative or positive.  A
          negative number will move the return address to the left, a
          positive number will move it to the right.

          <U>                    <D>

               14 An "offset" is  similar to a "margin".   A 1-inch  margin
          means that  the print begins one  inch from the left  edge of the
          paper.  A 1-inch offset means that the print begins one inch from
          the printer's  left-most printing edge  - there  is no  guarantee
          that this is actually one inch from the left edge since the print
          position can vary depending on how you load the printer.

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                                      <B><U>PostMaster<D><D>



                <B>D.  <D><B>General Settings<D>

                    1.  <U>Alert tone<D>

                    When some type of error or warning message is displayed
                on the screen, you reach the end of a field, press a wrong
                letter in a menu, etc., PM can alert you with one of three
                sounds or you may select "No sound" for silent operation.

                    2.  <U>Automatic 11-digit zip<D>

                    If this feature is enabled then PostMaster will figure
                out the extended zip code for any address which has a 9-
                digit zip.  According to the USPS this is normally accurate
                but there may be exceptions.  When an envelope is pre-bar-
                coded it seems to me that it goes coast-to-coast a day
                faster.  If you are doing ordinary first class mailings
                having a bad bar code would take away that one day
                advantage and maybe even add a day for them to correct it. 
                If you are doing a bulk mailing, an improper bar code is
                grounds for trash-canning your mail - you'll never know
                about it (so you can't correct the mistake), but it isn't
                otherwise a problem.

                    Of course, it is best if your mailing list is entirely
                accurate.  This is almost entirely impossible with large
                lists, but you can get closer to that goal using the post
                office and third-party vendors who can correct your lists
                and provide the full 11-digit zip.  Ask your postmaster for
                information about submitting a disk for free updating by
                the post office.

                    The Post Office will verify a given mailing list file
                only once - after that you will have to go to the C.A.S.
                who provide the service for a fee.  If your mailing list
                consists of local addresses, the Post Office's one-time
                free service will probably be all you'll ever need.  If you
                get your list verified then a year later you go after a new
                market and create a new list, this new list is eligible for
                the PO's free one-time service.  I'm really impressed that
                such an excellent service is free of charge and that it is
                beneficial to all parties.

                    3.  <U>Incomplete addresses<D>

                    The setting of this option determines whether
                incomplete addresses will be printed.  An incomplete


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                address is one which is missing the street, city,
                state/province, or zip/postal code.

                    If this field is set to "Print" then all Selected
                entries will print.  If set to "Don't print" then Selected
                entries which have incomplete address information will not
                be printed.

                    4.  <U>Import duplicate rule<D>

                    This field determines how duplicate entries will be
                handled when importing from another file.  There are four
                settings for this field:  Update, Add, Ignore, and Ask Each
                Time.  Whether an entry is considered a duplicate depends
                on the duplicate checking options which are activated on
                the Index menu (i.e., if Duplicate Name Checking is active
                then PM will check for a duplicate personal name, etc.).

                    Setting this option to "Update Duplicates" will cause
                PostMaster to search for duplicate entries and, if found,
                the information will be replaced with data from the import
                file.  If a duplicate entry is not found, the record will
                be added to the file.

                    "Add Duplicates" causes PM to add every record from the
                import file, not checking for duplicates.  The "Ignore
                Duplicates" setting causes PM to search for a duplicate
                entry and, if found, that record is not imported (i.e., the
                original is left as is).

                    If you set this option to "Ask Each Time" a window will
                pop open for every duplicate entry encountered, showing you
                the entry in the PostMaster file and asking whether you
                wish to update, add, or ignore the imported record, or
                cancel the importing process entirely.

                    5.  <U>Import technique<D>

                    This setting determines how much PostMaster will try to
                assist you when importing a file which does not contain the
                same name fields as PM.  For example, you may have a file
                which contains a name field in which the first name and
                surname are grouped together.  For the purpose of indexing
                it is much more convenient for PM to have each component of
                a person's name in a separate field, otherwise the entries
                will be sorted by each person's first name.  Likewise, you
                may have a file which contains a single Name field which
                may contain a company name or a personal name.  It would

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                save a tremendous amount of re-entering if PM could
                automatically adapt imported data, and that is precisely
                what this setting is for.

                    When set to "Standard", PM will import fields as you
                define them, without trying to figure anything out.  When
                set to "Smart Name" PostMaster will split a personal name
                into the first name and surname components when necessary. 
                Setting this option to "Smart Name > Company" will cause PM
                to split the personal name components and also to check for
                the possibility of a company name being in the personal
                name field.  It does this by checking for certain key
                characters - such as "Inc.", "Corporation", or an ampersand
                (&) - which are unlikely to be part of anyone's personal
                name.  Finally, the "Smart Name <> Company" setting will
                attempt to move data in either direction: if it seems that
                a personal name is in the company name field it will be
                moved, and vice versa.

                    The more assistance PostMaster attempts to provide, the
                greater the chance that it will guess incorrectly (for
                example, PM would assume the company name "Frank Smith
                Carpenter" is a personal name).  Furthermore, if you are
                importing a file which only contains company names you
                would not want PM to attempt to interpret the data any
                differently.

                    Keep in mind that these settings only come into play if
                some fields are missing data.  If you are importing a file
                which contains first name, surname, and company name fields
                then PM will simply copy the data as it is.

                    6.  <U>Adhere to USPS guidelines<D>

                    This setting determines whether PostMaster will force
                compliance with U.S. Postal Service standards or will allow
                a more traditional printing of address information.  The
                USPS uses computers with optical character recognition
                (OCR) to scan mail in an attempt to mechanically sort it
                (that is, without human intervention).  For best accuracy
                they prefer that the address information be printed in all
                UPPER CASE letters without any punctuation.

                    If you set this field to "<B>Enabled<D>" all U.S. addresses
                will be printed in UPPER CASE with symbols and punctuation
                removed.  This setting does not affect the printing of
                Canadian or International addresses.


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                    7.  <U>Start on DE/Names screen<D>

                    The setting of this field determines whether PostMaster
                will automatically go to the Data Entry/Names screen when
                it is first started.

                  When |enabled| and a file was open when PostMaster was
                  last ended, the file will be opened and PM will go to the
                  Data Entry/Names screen.

                  When |disabled| or no file was open when PostMaster was
                  last ended, PM will wait at the top menu.

                <B>E.  <D><B>Defining label dimensions<D>

                PostMaster is pre-configured for a few common label types,
          such as an 8.5x11-inch sheet and the ever-popular 1-across 3-
          inch by 15/16-inch labels which are commonly sold in boxes of
          5,000 labels.  You can change any of the 21 label types as
          needed.

                First you will see the menu of label choices.  Highlight
          the one you want to change and press <B><Enter><D>.  A window will open
          showing the name of the label and all of the measurements.  Type
          a short name (such as "Mailing", "Shipping", "Disk", etc.) to
          indicate the type of label.  Enter the width of the actual label
          (i.e., how much room there is upon which to print), the vertical
          distance from the top of one label to the top of the next, the
          horizontal distance from the left side of one label to the left
          side of the next, and the number of labels across.

                You can use the Up and Down Arrow keys to move between
          lines, or point and click with a mouse.  When you are finished
          click on "Ok" to save or "Cancel" to abandon any changes, or use
          the keyboard keys <B><F7><D> to Save or <B>Esc<D> to cancel.

                <B>F.  <D><B>Defining Printers<D>

                PostMaster can use two printers: a page printer (most
          lasers and some ink jets) and a line printer (which includes all
          dot matrix & daisy wheel printers and many ink jets).  Until you
          define your printer(s) and font(s) there will be a flashing
          message at the bottom of the screen and you will not be able to
          use any of the printing functions.

                The Printer definition window shows the current settings. 
          Use the arrow keys to move between fields; press the <B><F3><D> key to
          pop up a list of choices for a field.  For example, to set the

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          line printer press the up or down arrow until that line is
          highlighted (shown in bright letters), then press <B><F3><D> and a menu
          of choices will appear.  Highlight your printer (or one
          compatible with it) and press <B><Enter><D>, then choose the port
          (usually LPT1) and press <B><Enter><D>.  Next, press the down arrow
          once (to move down to the first "font" field) and press <B><F3><D>
          again.  Highlight your font selection and press <B><Enter><D>.  When
          you are finished, either highlight the "Ok" button and press
          <B><Enter><D> or press the <B><F7><D> key.

                    1.  <U>PCL (laser & deskjet) printer soft fonts<D>

                    You will need landscape (SFL) fonts for envelopes and
                portrait (SFP) fonts for everything else.  You decide which
                fonts to use once -- on the Preferences/Printers screen --
                and, from then on, PM automatically uses these choices.

                    Consider an example: When you set the font for the
                envelope return address you may choose any of your
                printer's built-in fonts or a soft font.  If you select the
                first item in the font list, "Select a soft font," you will
                first be asked for the drive and/or path containing the
                files.  The last directory you used will be the default.

                    After you enter a correct path you will be shown a list
                of the landscape soft font files (*.SFL) in that directory. 
                Use the arrow keys and PgUp/PgDn keys to move around,
                highlight the one you want, and press <B><Enter><D>.  The soft
                font file name will now be shown on the screen.

                    2.  <U>Scalable fonts<D>

                    A scalable font is a single font (e.g., CG Times,
                Univers, etc.) which can be printed in practically any
                size.  Modern laser printers like the H-P LaserJet III (and
                later models) have scalable fonts built in.  This means you
                can pick a font, such as Univers, and print in practically
                any size you want.

                    When you select a scalable font PM will prompt you for
                the pitch (cpi) or the point size, depending on whether it
                is a fixed-pitch or proportionally-spaced font.  In general
                numbers between 8 and 14 work best.  My favourite font for
                both my laser and dot matrix is a Helvetica-type (sans
                serif) font at 12cpi or 12 points.




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                    3.  <U>Post Office considerations<D>

                    The USPS uses OCR (optical code recognition) equipment
                to mechanically "read" envelopes.  A size of 8 to 18 points
                must be used (10 to 12 points is recommended); if your
                printer has fixed-pitch fonts use 10cpi or 12cpi.  It is
                also recommended that you use Sans Serif fonts such as
                Helvetica, Swiss, or Univers (a sans-serif PCL soft font is
                provided with the Registered Edition of PostMaster).

                <B>G.  <D><B>Duplicate Checking<D>

                PostMaster can test for duplicate personal names, company
          names, and/or addresses as you add entries.  You may enable any
          or all of these three tests as desired.  As you choose these
          tests, a dot to the left of each item will appear & disappear;
          the dot means that the test is enabled.  The way you set these
          tests will be saved between PM sessions.

                * Personal name checks first name & surname
                * Company name checks the company name field
                * Zip checks zip/postal code plus address line #1

                With these duplicate checking options you can have PM warn
          you when you enter two names with the same address or the same
          name at two different addresses.  How extensively PM tests for
          duplicates is entirely up to you.  Duplicate checking also
          applies when you are importing a file into PM - whichever items
          are active will be tested while importing.

                Because PostMaster keeps all index files active
          simultaneously, performing a duplicate check is very fast.  On
          most computers you will not see any degredation in speed.  If you
          are running PM on an older 8088 computer or from floppy disks
          (rather than a hard disk) duplicate checking may noticeably slow
          importing.

                An entry is considered a duplicate if all of the data
          entered exactly matches data in the file.  For example, "P.O. Box
          12" and "PO Box 12" are unique and so would not be identified as
          duplicates.  "Smith" and "Smith, Jr." are unique, however if
          someone named "Joe Smith, Jr." were on file and the name "Joe
          Smith" were entered, PM would tell you that "Joe Smith, Jr." is a
          possible duplicate since it contains the same sequence of
          characters.  "Joe Smith Jr" and "Joe Smith, Sr." would not be
          considered duplicates since they do not match "Joe Smith, Jr.".



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                To make duplicate checking work well for you I suggest you
          incorporate PostMaster's Abbreviation feature into your data
          entry.  Abbreviations reduce typing (which speeds up data entry)
          and establishes standards.  "Ave", "Ave." and "Avenue" are all
          different and will <B>not<D> be caught as duplicates, so if you set the
          abbreviation "ave" to mean "Avenue", "St" to mean "Street", etc.
          then PM will give you much more accurate duplicate checking.

                <B>NOTE<D>    Upper-case and lower-case letters do not matter for
                        duplicate checking.


          <B>XV.   <D><B>HELP<D>

                The Help menu contains information screens and print-outs. 
          This menu is divided into four sections:

                1. The on-line manual (Index)
                2. Information about how PM is running on your computer
                3. Registration, site license, and update order forms
                4. Documentation which may be viewed and/or printed

                Choosing the <B>Index<D> option will bring up the table of
          contents for PostMaster's help system.  You may then use the
          arrow keys to highlight a choice and press ENTER to view the
          information on the screen.  This is the same information which is
          displayed when you press the <F1> (Help) key on data entry
          screens, plus there are additional topics which is only available
          from this menu.

                The <B>About<D> option gives you the current version number,
          copyright information, and my address & phone number.

                The <B>Files & Memory<D> option tells you how about your
          computer's free memory (RAM and disk space) and shows statistics
          about the opened mail list file (if any), group file,
          abbreviation file, and zip/postal code file.

                The <B>Settings<D> option shows a summary of all your preferences
          settings.  This gives you a way to view these settings without
          having to access each Preferences screen.

                The third group of options print various order forms. 
          <B>Order Form<D> prints an order form for registering PostMaster.  <B>Site<D>
          <B>License<D> prints a site license form which shows discounted pricing
          if you wish to use more than one copy of PostMaster at a single
          location.  <B>Update/Sampler Form<D> prints a form to use when you want
          to order an update disk to the latest version of PostMaster - you

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                                      <B><U>PostMaster<D><D>



          need <B>not<D> be registered to order an update disk.  If you have a
          version of PostMaster which is several months old please feel
          free to order the latest version for evaluation.

                The fourth group of options are used to view and/or print
          PostMaster's documentation files.  When you choose one of the
          files it will be displayed on the screen.  You can move through
          the file using the cursor control keys and print the file, if you
          wish.  While viewing one of these files notice the command keys
          at the bottom of the screen and remember to press <F1> if you
          want help.


          <B>XVI.  <D><B>PROBLEMS AND ERROR MESSAGES<D>

                PostMaster tries to handle most problems without any
          attention from you, however, there are times when an error
          happens which PostMaster is unable to handle.  There are three
          types of errors:

                1.  Condition error - this is a problem due to an operating
                    condition.  Examples of this type of error are if a
                    printer is off-line when you try to print, if duplicate
                    checking is turned "on" and a duplicate entry is found,
                    or if a file is locked by another user on a network. 
                    PM reports such conditions in a window and then, once
                    you press ENTER or click on "Ok", continues operating.

                2.  File error - these problems cause an error screen to
                    appear which suggests a possible solution to the
                    problem.  The most common solution to these problems is
                    to re-index your files (<B>F<D>ile/re-<B>I<D>ndex).

                3.  Programme error - this is a mistake of mine and will
                    cause the programme to abruptly end with a one-line
                    error message and a message like "Press any key to
                    return to system."  Report these errors to me right
                    away, please.  Just like other large software packages,
                    PostMaster contains hundreds of thousands of
                    instructions and the bigger it gets the more likely it
                    is that a "bug" will creep in there somewhere.  These
                    errors get top priority and are usually fixed and a new
                    version released within a day.

                All large software packages have "bugs" which are errors in
          the programming logic.  For example, many Windows uses experience
          "General Protection Fault" messages which are caused by bugs in
          Windows and/or other software which was running.  As PostMaster

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          goes through its evolution, bugs are removed; as new features are
          added new bugs sometimes find their way into the software.  It is
          very helpful when someone informs me of a problem they found.

                The following sections describe some common errors and
          procedures to correct them.

                <B>A.  <D><B>EMS Memory Error<D>

                PostMaster requires that there be zero EMS memory or else
          at least 160kb of free EMS memory.  If PostMaster reports that
          there is too little EMS memory to run, here are ways to get
          around this problem:

                1. Check the EMM386 line in your CONFIG.SYS file for the
          word "RAM".  Change "RAM" to "NOEMS".  This will remove EMS
          memory support from your computer.  If there is other software in
          your computer which requires EMS this will not be a practical
          solution for you.

                2. Change the EMM386 line to have either more or less
          memory, re-boot your computer, and try to run PostMaster again. 
          For example, you might put the number "400" at the end of the
          line to see how 400kb of EMS memory works.  Experiment to find
          the memory setting which works for PostMaster and also allows
          your other software to operate properly.

                3. Change the memory settings for software which uses EMS,
          such as SMARTDRV, so that there is either more or less EMS memory
          available.

                <B>B.  <D><B>Text overlaps on reports<D>

                This problem is caused by choosing a font which is too
          large for the report layout - WVH has no way to detect this
          situation.  To resolve the problem go to the Preferences/Printers
          screen and change the font to a smaller (lower) point size or a
          more dense (higher) character pitch.

                <B>C.  <D><B>Information is Missing<D>

                I place great emphasis on keeping data safe and know of no
          case where PostMaster has lost data, however, problems with DOS
          or computer equipment may cause data to be lost in rare
          circumstances.




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                If any of your data seems to be missing exit to DOS and
          type "CHKDSK C: /F" (without the quotation marks; replace "C:"
          with another drive, if appropriate).

                <B>MS-DOS 6.2 users<D>:  Use the command "SCANDISK C:"
                since it performs a more thorough test.

                Either CHKDSK or SCANDISK will check that the recorded
          location of each file is valid.  The SCANDISK utility can also
          perform a surface scan which tests the entire disk to be sure all
          areas of it are usable.

                If CHKDSK or SCANDISK find any errors they will be reported
          to you and you will be asked for input on correcting the errors. 
          CHKDSK only knows how to clear any errors and turn "orphan" data
          into new files.  By "orphan" data I mean data which is on your
          hard disk but for which DOS has lost the information about the
          file to which it belongs.  Normally this data is not usable or
          requires tremendous effort to make it usable again.  I suggest
          you do <B>not<D> create files from this data unless you have lost a
          tremendous amount of data which would be very difficult to re-
          enter or the data is irreplaceable.  Beyond this point you will
          require the help of someone who knows how to recover damaged
          files.  Contact me if you cannot find a local consultant to
          perform this service for you.

                SCANDISK is able to identify bad sections of your disk and
          attempt to move data to safe areas.  If the area is badly damaged
          the attempt to move data may not be entirely successful.  If
          SCANDISK tells you it has found problems on your disk I suggest
          you let it fix them.  If your data is irreplaceable or would take
          a tremendous amount of effort to re-enter, then I recommend that
          you get the help of a consultant.  At the very least make a
          complete back-up copy of your data files (or the entire hard
          disk) so that you can attempt to restore information in case
          files are so badly damaged that information becomes lost.

                In most cases you will find that no data is missing and all
          you need to do is re-index your files for the "missing" entries
          to re-appear.  To re-build the index files just select the Re-
          index option on the File menu.


          <B>XVII. <D><B>FILES WHICH MAKE UP THE PACKAGE<D>

                The unregistered Shareware Edition of <U>PostMaster<D> is made up
          of the following files:


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                                      <B><U>PostMaster<D><D>



               PM.EXE         The executable file
               PM.HLP         Help messages file
               PM.HX0/HX1     Help messages indices
               PM.TXT       * The ASCII text file of this document
               PM.WP        * The WordPerfect file of this document (so you
                              can format it for your printer)
               PM.CO          Smart Import file containing key phrases
                              which indicate an entry is a company name
                              rather than a personal name
               PM.MSG         Screen messages file
               PM.MIX         Screen messages index
               PM.PIF       * Windows Programme Information File (PIF),
                              contains the settings for running PM under
                              Windows.  This file is only needed by Windows
                              and is otherwise not needed by PM.
               POSTAL.DAT     U.S. and Canadian zip/postal code ranges file
               PRINTER.DAT    Printer definition file
               DDLABEL.WID  * Import definition for Dr. Data Label files
               PHONE.STY    * Ventura Publisher style sheet for a 2-column
                              phone book for VP version 3.0 or higher.
               READ.ME      * A text file describing the latest features,
                              enhancements, and corrections, plus
                              information on installing PM.
               ORDER.FRM      Order form for all of my software
               VENDOR.DOC   * Information file for BBS Sysops & Shareware
                              distributors/disk vendors
               SYSOP.DOC    * Special deals for BBS sysops & co-sysops

               Files marked with an asterisk (*) are not required to run PM
          so they may be erased if disk space is a premium (such as if you
          are using PM on a floppy disk system).

               When you run PM for the first time it will create the
          following files in the same directory as the EXE programme file:

               CONFIG.WDT     Your preferences settings and other data
               ABBREVS.WDT    Abbreviations you define
               ABBREVS.IX     Index for abbreviations
               GROUPS.WDT     Groups you define
               GROUPS.IX      Index for groups
               MESSAGES.WDT   Envelope & label message file
               MESSAGES.IX    Messages index







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               The <B>Registered Edition<D> contains extra files which are for
          use by the registered owner only.  So if you share PostMaster
          with friends and BBSs, please <B>ERASE<D> these Registered Edition
          files from the copies you share:

               *.SFP        Portrait PCL soft fonts
               *.SFL        Landscape PCL soft fonts
               CONFIG.WDT   Registration key & configuration info









































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                                        <B>INDEX<D>


          4DOS  . . . . . . . . . . . . . . . . . . . . . . . . . .  10, 14
          Abbreviations . . . . . . . . . . . . . . . . . . . . . . . .  51
              limits  . . . . . . . . . . . . . . . . . . . . . . . . .  52
          Adding new entries  . . . . . . . . . . . . . . . . . . . . .  42
          Alert tone  . . . . . . . . . . . . . . . . . . . . . . . . .  58
          ASCII Files
              Importing data from . . . . . . . . . . . . . . . . . . .  25
          Bar codes
              Printing  . . . . . . . . . . . . . . . . . . . . . . . .  40
          Bulk mailing  . . . . . . . . . . . . . . . . . . . . . . . .  57
          Bulletin Boards
              Obtaining updates & upgrades from . . . . . . . . . . . . . 3
          Carrier Route Sort  . . . . . . . . . . . . . . . . . . . . .  57
          Changing a File's Name & Description  . . . . . . . . . . . .  21
          Changing existing records . . . . . . . . . . . . . . . . . .  47
          City
              Capitalization preferences  . . . . . . . . . . . . . . .  56
          Coding entries
              See Groups  . . . . . . . . . . . . . . . . . . . . . . .  50
          Country setting . . . . . . . . . . . . . . . . . . . . . . .  55
              home country  . . . . . . . . . . . . . . . . . . . . . .  56
              International . . . . . . . . . . . . . . . . . . . . . .  56
              U.S.A. and Canada . . . . . . . . . . . . . . . . . . . .  56
              U.S.A. only . . . . . . . . . . . . . . . . . . . . . . .  55
          Creating a New File . . . . . . . . . . . . . . . . . . . . .  19
          Credit card
              Registering using . . . . . . . . . . . . . . . . . . . . . 5
          DBase/DBF files
              Importing . . . . . . . . . . . . . . . . . . . . . . . .  28
          Deleting a File . . . . . . . . . . . . . . . . . . . . . . .  20
          Deleting records
              Removing records which are marked for deletion  . . . . .  24
          Description . . . . . . . . . . . . . . . . . . . . . . . . .  19
          Directory
              Choosing a Directory for WML  . . . . . . . . . . . . . .  16
          Directory.
              start WML from any  . . . . . . . . . . . . . . . . . . .  15
          Dr. Data Label Files
              Importing . . . . . . . . . . . . . . . . . . . . . . . .  29
          DR-DOS  . . . . . . . . . . . . . . . . . . . . . . . . . . .  10
          Duplicate checking  . . . . . . . . . . . . . . . . .  49, 52, 63
              Import  . . . . . . . . . . . . . . . . . . . . . . . . .  59
          EMS Memory Error  . . . . . . . . . . . . . . . . . . . . . .  66
          Envelopes
              Defining  . . . . . . . . . . . . . . . . . . . . . . . .  57

                                         <B>-70-<D>







                                      <B><U>PostMaster<D><D>



              Printing  . . . . . . . . . . . . . . . . . . . . . . . .  39
          Erasing a file  . . . . . . . . . . . . . . . . . . . . . . .  20
          Exporting . . . . . . . . . . . . . . . . . . . . . . . .  15, 32
              ASCII, comma-delimited  . . . . . . . . . . . . . . . . .  32
              ASCII, fixed field length . . . . . . . . . . . . . . . .  32
              MS Word . . . . . . . . . . . . . . . . . . . . . . . . .  34
              Ventura Publisher . . . . . . . . . . . . . . . . . . . .  33
              WordPerfect . . . . . . . . . . . . . . . . . . . . . . .  33
          File name
              Changing  . . . . . . . . . . . . . . . . . . . . . . . .  21
              description . . . . . . . . . . . . . . . . . . . . . . .  19
              rules . . . . . . . . . . . . . . . . . . . . . . . . . .  19
          Filters . . . . . . . . . . . . . . . . . . . . . . .  43, 53, 54
              Clearing  . . . . . . . . . . . . . . . . . . . . . . . .  54
              Setting . . . . . . . . . . . . . . . . . . . . . . . . .  54
          Global Field Replace  . . . . . . . . . . . . . . . . . . . .  35
          Groups  . . . . . . . . . . . . . . . . . . . . . . . . .  45, 50
              Defining  . . . . . . . . . . . . . . . . . . . . . . . .  50
              Printing a group list . . . . . . . . . . . . . . . . . .  39
              querying by group . . . . . . . . . . . . . . . . . . . .  34
          Help
              Accessing help for a function . . . . . . . . . . . . . .  44
              Index . . . . . . . . . . . . . . . . . . . . . . . . . .  64
              using the F1 key  . . . . . . . . . . . . . . . . . . . .  15
          Importing . . . . . . . . . . . . . . . . . . . . . . . . . .  15
              ASCII (text) files  . . . . . . . . . . . . . . .  21, 22, 25
              Data from other software  . . . . . . . . . . . . . . . .  24
              dBase (DBF) files . . . . . . . . . . . . . . . . . . . .  28
              Defining field assignments  . . . . . . . . . . .  26, 28, 30
              Dr. Data Label files  . . . . . . . . . . . . . . . . . .  29
              Duplicate checking  . . . . . . . . . . . . . . . . .  59, 63
              Grouping imported entries . . . . . . . . . . . . . . . .  31
              Loading (restoring) an import definition  . . . . . . . .  25
              Preferences . . . . . . . . . . . . . . . . . . . . . . .  59
              Saving an import definition . . . . . . . . . . .  27, 29, 31
              Standard or Smart Technique . . . . . . . . . . . . . . .  59
              WML files . . . . . . . . . . . . . . . . . . . . . . . .  27
              WordPerfect mail merge files  . . . . . . . . . . . . . .  30
          Index
              Active indexing method  . . . . . . . . . . . . . . . . .  18
              Changing  . . . . . . . . . . . . . . . . . . . . . . . .  54
              Options . . . . . . . . . . . . . . . . . . . . . . . . .  53
              Re-index files  . . . . . . . . . . . . . . . . . . . . .  19
          International mailings  . . . . . . . . . . . . . . . . . . .  55
          Key words . . . . . . . . . . . . . . . . . . . . . . . . . .  49
          Labels
              Defining label dimensions . . . . . . . . . . . . . . . .  61
          Last Mail Date

                                         <B>-71-<D>







                                      <B><U>PostMaster<D><D>



              entering and changing . . . . . . . . . . . . . . . . . .  47
              updating after printing . . . . . . . . . . . . . . . . .  39
              using with Query  . . . . . . . . . . . . . . . . . . . .  35
          Macros  . . . . . . . . . . . . . . . . . . . . . . . . . . .  51
          Menus
              Using . . . . . . . . . . . . . . . . . . . . . . . . . .  17
          Monochrome (/M) switch  . . . . . . . . . . . . . . . . .  10, 16
          MS-DOS  . . . . . . . . . . . . . . . . . . . . . . . . . . .  10
          Names screen
              Auto start on Names screen  . . . . . . . . . . . . . . .  61
          Networks
              Using WML with  . . . . . . . . . . . . . . . . . . . . .  12
          Opening an Existing File  . . . . . . . . . . . . . . . . . .  20
          Order Form  . . . . . . . . . . . . . . . . . . . . . . . . .  64
              printing a Site License . . . . . . . . . . . . . . . . .  64
              printing an Update order form . . . . . . . . . . . . . .  64
              printing from WML . . . . . . . . . . . . . . . . . . . .  64
          OS/2  . . . . . . . . . . . . . . . . . . . . . . . . . . . .  10
          Packing a file
              Defined . . . . . . . . . . . . . . . . . . . . . . . . .  24
          PC-DOS  . . . . . . . . . . . . . . . . . . . . . . . . . . .  10
          Phone book
              font  . . . . . . . . . . . . . . . . . . . . . . . . . .  41
              Printing  . . . . . . . . . . . . . . . . . . . . . . . .  41
          Postal codes
              distribution list (report)  . . . . . . . . . . . . . . .  41
              testing during import . . . . . . . . . . . . . . . . . .  24
          Preferences . . . . . . . . . . . . . . . . . . . . . . . . .  55
          Printers
              Defining  . . . . . . . . . . . . . . . . . . . . . .  11, 61
              Laser printer soft fonts  . . . . . . . . . . . . . . . .  62
          Printing  . . . . . . . . . . . . . . . . . . . .  37, 39, 43, 48
              a single entry  . . . . . . . . . . . . . . . . . . . . .  48
              Envelopes . . . . . . . . . . . . . . . . . . . . . . . .  39
              flow chart  . . . . . . . . . . . . . . . . . . . . . . .  37
              Incomplete addresses  . . . . . . . . . . . . . . . . . .  58
              Phone Book  . . . . . . . . . . . . . . . . . . . . . . .  41
              Selecting entries to be printed . . . . . . . . . . . . .  34
              U.S.P.S. considerations . . . . . . . . . . . . . . . . .  38
          Query . . . . . . . . . . . . . . . . . . . . . . . . . . . .  34
              Examples  . . . . . . . . . . . . . . . . . . . . . . . .  36
          Random
              selecting entries randomly  . . . . . . . . . . . . . . .  34
          Registration  . . . . . . . . . . . . . . . . . . . . . . . 4, 64
              benefits  . . . . . . . . . . . . . . . . . . . . . . . . . 4
              invoice & registration form . . . . . . . . . . . . . . . . 7
              key . . . . . . . . . . . . . . . . . . . . . . . . . . .  16
              payment methods . . . . . . . . . . . . . . . . . . . . . . 5

                                         <B>-72-<D>







                                      <B><U>PostMaster<D><D>



              pricing . . . . . . . . . . . . . . . . . . . . . . . . . . 5
          Replacing the contents of a field . . . . . . . . . . . . . .  35
          Response Dates  . . . . . . . . . . . . . . . . . . . . . . .  46
          Return addresses  . . . . . . . . . . . . . . . . . . . . . .  55
          Saving/Closing a File . . . . . . . . . . . . . . . . . . . .  20
          Scalable fonts  . . . . . . . . . . . . . . . . . . . . . . .  62
          Site License
              printing  . . . . . . . . . . . . . . . . . . . . . . . .  64
          Smart Zip . . . . . . . . . . . . . . . . . . . . . . . . . .  49
          Soft fonts  . . . . . . . . . . . . . . . . . . . . . . . . .  62
          Sorting sequence  . . . . . . . . . . . . . . . . . . . . . .  53
          Update Subscription . . . . . . . . . . . . . . . . . . . .  6, 7
          Update/Sampler Form
              printing  . . . . . . . . . . . . . . . . . . . . . . . .  64
          Updating to a newer release . . . . . . . . . . . . . . . . .  16
          USPS guidelines . . . . . . . . . . . . . . . . . . . . . . .  60
          Windows
              Using WML with  . . . . . . . . . . . . . . . . . . . . .  13
          WordPerfect
              Exporting to  . . . . . . . . . . . . . . . . . . . . . .  33
              Importing from  . . . . . . . . . . . . . . . . . . . . .  30
              Importing, Mail merge field names . . . . . . . . . . . .  30
          Zip codes
              11-digit zip codes (U.S.A.) . . . . . . . . . . . . .  37, 58
              distribution list (report)  . . . . . . . . . . . . . . .  41
              testing during import . . . . . . . . . . . . . . . . . .  24























                                         <B>-73-<D>
